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Marketing Mastermind
October' 06
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Realities of Rural Market Segmentation
Services Marketing Evolution: Some Concerns
Market-driven Organizations: Issues and Challenges Details
The Third Place:The Amazing Story of Starbucks Brand
The Mall Consumer of Chennai: A Profile and Perception Study
BOP: Marketing Insights
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Realities of Rural Market Segmentation

- - B Shivaraj and TP Mohan Kumar

There are a number of myths and realities regarding the immense potential of the Indian rural market. There is no doubt that the rural market presents a huge untapped opportunity for marketer as nearly 70% of the population lives in rural India. However, marketers need to explore growth indicators and key strategic tools for successful exploitation of this untapped market. The article focuses on segmentation, targeting and positioning strategies for rural markets with some success stories of MNCs in the background.

Article Price : Rs.50

Services Marketing Evolution: Some Concerns

- - Anand Agrawal and SumEet singh arora

The services industry forms the backbone of the world economy, yet studies and researches in this field have been limited to just a few areas. Marketing practitioners have been facing a number of challenges due to the absence of conceptual studies on the evolution of services marketing. There is a need to develop some fresh paradigms for services marketing, as s now question the validity of the existing four paradigms of servicesintangibility, heterogeneity, inseparability, and perishability especially with the advances in technology.

Article Price : Rs.50

Market-driven Organizations: Issues and Challenges

- - Pradip Kumar Mallik

Marketing is undergoing a sea change. Marketers need to operate in a borderless market domain at present because economic liberalization has ushered in a new business environment that has a global perspective. So, organizations are remodeling their existing plans, objectives, strategies, structures and core competent areasa subtle modification of all these is the need of the hour to cope with the hyperactive and vicious environment. The article makes an attempt to trace the major forces and factors contributing to the radical change of business scenario which affect business decisions in the end. A few strategic measures, for organizations to handle these marketing challenges firmly and effectively, are also provided.

Article Price : Rs.50

The Third Place:The Amazing Story of Starbucks Brand

- - SN Mookherjee

When a commodity is being positioned as a brand, it is normally beset with much impossibility; but when this approach is saddled with the primary consideration of ubiquity, it makes for a winning combination. This article looks at the genesis and growing presence of branded coffee-Starbucks.

Article Price : Rs.50

The Mall Consumer of Chennai: A Profile and Perception Study

- - SN Soundara Rajan and Veena Yamini

The Shopping Mall culture is here to stay and grow. People flock to the malls for convenience, merchandise, and for enjoying the shopping and entertainment experience. This article illustrates the results of a survey that was conducted in two shopping malls of Chennai-Spencer Plaza and Ispahani Centre-to study the consumers' perception of shopping malls.

Article Price : Rs.50

Virtual Worlds:The Next Realm in Advertising?

- - Bill nissim

When traditional methods of advertising start to taper or plateau, new modes of marketing communication have to be devised. And when these are coupled with an experience of the virtual world, the results can be quite novel. The article examines such novel advertising methods and the benefits thereof.

BOP: Marketing Insights

- - T Venkat ram Raj

The corporate managers are seriously thinking whether they have been catering to the whole market or there are segments that are yet to be tapped. Bottom of the Pyramid (BOP) concept, which was first put forward by CK Prahalad, has been attracting the attention of marketers as a solution to the problem at hand. The economic pyramid of the world contains more than 400 crores of population at the bottom part whose earnings and spending per capita are less, but as a whole are much larger than they are thought of. To market to this segment, companies should devise unique and specifically tailored strategies rather than applying the conventional ones; they need to search for newer and better ways of serving the BOP consumers profitably. Companies worldwide are now convinced that the BOP segment is quite large and promises huge businesses in the years to come.

Article Price : Rs.50

No More Cold CallingTM: The Breakthrough System That Will Leave Your Competition in the Dust

- - Joanne S Black

Most sales people waste tremendous amounts of time cold calling for new business despite the fact that it is an old, obsolete sales technique that no longer gets results in today's "Information Age" economy. The author, in this book, articulates a methodologyreferral sellingfor the smooth transition to an alternative system of doing business.

Casas Bahia : Marketing to the Poor

- - K Yamini Aparna Vivek gupta

Casas Bahia is the largest retail chain store in Brazil. It was one of the first companies to offer the highly successful credit sales schemes in Brazil, mainly aimed at selling electronic and other household products to the urban poor. The case highlights the marketing strategies of Casas Bahia and explains how the company was able to unlock the enormous purchasing power of Brazil's low-income working class by providing them credit finance schemes, wherein the customers could purchase branded consumer goods in easy installments.

Global Executive Summaries
  • Profiting from Proliferation
    Full Text: www.mckinseyquarterly.com

  • Using Branding to Attract Talent
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  • Connecting CRM Systems for Better Customer Service
    Full Text: www.mckinseyquarterly.com

  • Getting More from Call Centers
    Full Text: www.mckinseyquarterly.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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