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The IUP Journal of Organizational Behavior

January '05
Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
Articles
   
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Climate Across Management Levels in an Organization
Training and Development Practices: A Study in Indian Public Sector Banks
Influence of Transactional Analysis Ego Styles on the Performance of Employees in a Leading Telecommunication Firm
Listening: A Vital Communication Component
Solving Perceptional Problems to Strengthen Marketing Strategy
A Study on Organizational Culture and its Relationship with Job Satisfaction in Manufacturing and Information Technology Sectors
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Climate Across Management Levels in an Organization
-- Avinash Kumar Srivastav

Organizational climate is a conceptually integrated synthesis of organizational characteristics. Depending on the management level, individuals in an organization may have different perspectives, focus and thrust. It can therefore be hypothesized that people working at different management levels within the same organization could have differing perceptions of the organizational climate. Climate was measured across management levels (junior, middle and senior) in a public sector organization, using MAO-C instrument, involving 453 randomly selected executives. Statistical analysis has revealed significant differences in the perception of climate across the management levels in the organization. DependencyAffiliation climate prevailed in junior and senior management levels but DependencyControl prevailed in middle management level. In junior management level, Achievement and Extension were stronger and Control was weaker, making climate more functional, as compared to middle management level. Extension was weaker in middle and senior management levels, making climate less functional as compared to junior management level.

Article Price : Rs.50

Training and Development Practices: A Study in Indian Public Sector Banks -- Amitabh Kodwani, Abhinaya C and Swapnika C

The training and development function plays a further enhanced role and holds more importance, as it deals with knowledge workers and intelligent customers in the service industry. In the banking sector, the training and development function holds a key responsibility by helping employees to upgrade their performance on a continuous basis. This paper analyzes the status of various training and development practices in banking sector in India. Further it focuses on how the training needs are assessed, how much budget is allocated, what are the different methodologies used, how training is evaluated, etc., by these public sector banks. The study is limited to public sector banks in Hyderabad only.

Article Price : Rs.50

The Cornerstone of Psychoanalytic Organizational Analysis: Psychological Reality, Transference and Counter-transference in the Workplace
-- Michael Diamond and Seth Allcorn

We start with the premise that organizations are processes of human behavior that are experienced as experiential and perceptual systems governed by unconscious processes. This starting point leads us to discuss psychoanalytically informed organizational perspectives as a means of understanding how psychological reality shapes organizational dynamics. In particular, we argue that psychoanalytic organizational diagnosis requires a central role for transference and counter- transference. That is, interpreting data through the lens of transference and counter- transference assists in unpacking organizational identity and culture by relying upon an `experience near' stance for examining the narratives of organizational life. This introspective and empathic stance makes transference and counter-transference one of the core elements of a psychoanalytically informed organizational consultation. We provide a case illustration and conclude with some thoughts on how leaders and members of organizations can improve organizational performance by attending to the complex nature of psychological reality in the workplace.

Influence of Transactional Analysis Ego Styles on the Performance of Employees in a Leading Telecommunication Firm
-- Rani Geetha Priyadarshini and Sunitha Thomas

Individuals, irrespective of their biographical, academic and professional qualifications, exhibit themselves to the external world, from either one of the psychological statesParent, Adult and Child at a point of time. These psychological states manifest themselves in individuals from either an effective or ineffective mode. This may affect their interaction with others positively or negatively. This reflects in their performance in various domains of life, inclusive of the same in their work life as well. This study aims to find the predominant ego styles of employees in the various levels in the country's leading telecommunication company and analyzes the influence of the same on their performance in the work place. It serves as a useful model for organizations to be aware of the psychological states of employees which influence the performance of employees.

Article Price : Rs.50

Listening: A Vital Communication Component
-- V R K Prasad

Effective communication is one of the most essential requirements for success of any organization. If the communication is not proper, there can be a situation where much of the true message is lost and totally different version is heard at the other end. Social psychologists estimate that normally 40 to 60% of loss of meaning takes place in the transmission of messages from sender to the receiver. Good listening plays an important role in effective communication. This article emphasizes on effective listening as a vital component, and barriers to effective listening like environmental distractions, psychological variations, peripheral listening etc., are also discussed. It also covers Carl Roger's `client centred' therapy covering Listening orientation and Reflective technique. Only effective verbal communication and emphatic listening foster these relations.

Article Price : Rs.50

Solving Perceptional Problems to Strengthen Marketing Strategy
-- C Kathiravan, A Selvarasu and N Panchanatham

Market competition revolves around the brand image of products and services. Any new entry into the market survives with its uniqueness and its features. The perceptual map of customers for existing products and new products varies in its location of the construct. The distance of new products in the map tends to be more when compared with the existing products. The marketing efforts to minimize these distances in perceptual map of either new or existing products need to be creative and easily communicative, like Maggi's positioning as "good to eat, fast to cook" anytime snack, and Robin liquid's repositioning of "extra coat of white". Al Ries and Jack Trout have stressed that the most positioning programs are nothing more or less than a search for the obvious, and therefore positioning has to be easily communicative. In our study, the dimensions of marketing strategies and perception have been associated and the deviations are attempted with solution.

Article Price : Rs.50

A Study on Organizational Culture and its Relationship with Job Satisfaction in Manufacturing and Information Technology Sectors
-- Koteswara Rao, P T Srinivasan and S George

Organizational culture has a significant effect on how employees view their organizational responsibilities and their job satisfaction. With increasing globalization, a greater knowledge of organizational culture and its effect in non-Western cultures can be beneficial for practicing leaders and decision-makers. This study explores the association between cultural values of an organization and employee satisfaction in manufacturing and Information Technology (IT) companies in India. Surveys were distributed to four manufacturing companies and four IT companies. The sample size was 461. Significant findings are: (1) Organizational culture differs in terms of the mean scores of its dimensions between manufacturing and the IT sectors. (2) Employee job satisfaction differs between manufacturing and IT sectors, and the level of job satisfaction is high among employees in the IT sector compared to their counterparts in the manufacturing sector. (3) Dimensions of organizational culture explain significantly the variance in job satisfaction of employees in both manufacturing and IT sectors.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior