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Management
Global CEO
January'08

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Motif's vision is to continuously create value for its customers,
employees, investors and society.
Business consulting industry : A review
International migration, economic development and brain drain : Issues and evidence
Corporate Social Responsibility : Changing paradigms in management
Implementing sustainable turnarounds
Shared leadership : A requisite for organizational transformation
Battle for Rio Tinto : Miners and merger mania
Connect : Building Success Through People, Purpose and Performance
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Motif's vision is to continuously create value for its customers, employees, investors and society.

-- Kaushal Mehta

Motif Inc. is a knowledge-based service-provider where human judgment is essential to the workflow. Motif's founders and management team has extensive US experience working with global organizations such as Intel Corp., Sun Microsystems and AT&T. All of their clients are referenceable, which includes one of the largest online auction company in the world, a $5.5 bn financial and HR services company, one of the largest online travel companies in the US, a top ten US investment bank, online DVD trading company, online book, music, video and entertainment retail company, a national TPA in the 401(k) industry, one of the leading mortgage bankers in New York and a leading relationship management solution-provider in Life Sciences Industry.

Article Price : Rs.50

Business consulting industry : A review

-- Dr. Mary Ipe

Business consulting is a dynamic profession that offers specialized expertise on different areas in management and IT. As a business service, consulting remains highly cyclical and linked to overall economic conditions. The industry has grown exponentially in the recent years. This article reviews the broad spectrum of business consulting and identifies the major players and services. It examines the trends, market segments and strategic alliances in the industry.

Article Price : Rs.50

International migration, economic development and brain drain : Issues and evidence

-- Abhilas Kumar Pradhan

Integration of national economies with the world economy has increased the economic interdependence among nations and consequently increased global welfare. At the same time, globalization has further boosted outflow of scarce professional skills from many developing and poor nations to affluent countries. The socioeconomic implications in the long run for the developing and poor nations resulting from international migration are highly debatable. This article discusses various issues and statistical findings related to international migration. It also discusses the policy measures that are to be initiated both at the government and corporate level to keep international migration at a socially acceptable level.

Article Price : Rs.50

Corporate Social Responsibility : Changing paradigms in management

-- M L Gopichander

Organizations today are driven by factors other than profit/wealth maximization. Large companies use up large societal resources. Corporate Social Responsibility (CSR) is about how companies manage their internal and external business processes in order to produce an overall positive societal impact. It is a misconception that CSR is generally considered to be a non-revenue generating area. Companies can use CSR as a core competence to differentiate their firms, which can have a positive impact on their bottom line. This article discusses the road map for achieving this objective and concludes that it is possible to make CSR, a strategic management tool.

Article Price : Rs.50

Implementing sustainable turnarounds

-- Abhishek Roy Chowdhury

Aggressive cost reduction may save a distressed firm in the short run, but does not ensure sustainability. A careful analysis of the cause of trouble and formulation of strategies accordingly, make it a success in the long run. Financial burden may only be the symptom while the reason may remain hidden in the internal system.

Article Price : Rs.50

Shared leadership : A requisite for organizational transformation

-- Madhavi Challa and Soumya Gaddam

With the passage of time, many changes are taking place in internal business settings. Every individual is moulding himself to be an efficient and effective leader. The organizations also look forward to such leaders who can easily mould and share the responsibilities, vision, goals and mission of the organization for building great bonds and ensuring growth. In this, shared leadership plays a prominent role in building relationships and effective work environment. It also creates positive work culture in the organizations. This article explains a shift from classical leadership to shared leadership concept. It gives different insights into shared leadership and recounts new developments taking place in organizations with regard to shared leadership.

Article Price : Rs.50

Battle for Rio Tinto : Miners and merger mania

-- Amit Singh Sisodiya

It appears all set for a proverbial replay of the hostile bid by Mittal Steel for Arcelor. Going by the initial saber rattling between Melbourne, Australia-based BHP Billiton Ltd., which is also the world's largest mining company, and compatriot Rio Tinto, the target firm, the battle is bound to bring back memories of perhaps one of the most interesting and fiercely fought hostile takeovers in the recent history of global mergers and acquisitions.

Article Price : Rs.50

Corporate downsizing : The Ford and GM approaches

-- Rudrajit Misra and Abhijit Sinha

Ford, the third largest US-based automobile company (after GM and Toyota) planned to retrench its manpower in the US in 2006. This announcement came after a couple of months of GM's manpower rationalization. Where GM mainly concentrated on cutting the blue-collar jobs, Ford planned to cut 14,000 white-collar jobs in North America as it tried to turn around its flagging business. It had also planned to close 16 factories by 2008, instead of shutting 12 by 2012 as previously announced. Ford expected these measures would help reduce its annual costs by about $5 bn (£2.65 bn) by the end of 2008. Earlier, in 2006, Ford announced it would offer redundancy and early retirement packages to all of its 75,000 unionized blue-collar workers in the US. This case deals with the details of employee separation plan of Ford Motors vis-à-vis GM. It also unfolds how this initiative can be strategically beneficial in Ford's turnaround plan and also enlightens HR aspects of this `Early Separation Plan'.

Connect : Building Success Through People, Purpose and Performance

-- Prof. J Venkataraman

Success is built on connections we make with people and ideas. Whether it is connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connecting. Connect is to feel and create a strong, positive relationship with someone or something. The ultimate result of this relationship is upliftment for both the individuals and the organization. In this book, the authors reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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