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Management
Global CEO
January' 09
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XBRL :Progressive Yet Challenging
"Our vision is to be the premier establishment in the Middle East facilitating the acquisition of knowledge and skills."
Adapting Valuation Approaches for Changing Business Models
Managing Crisis : The Corporate Way
Multicultural Organization :A Big Boon for All
HR As Change Manager
Building e-Tail Brands
Mergers and Acquisitions :Mantra of New Markets
Environmental Sustainability :CEOs Can Make The Difference
Outsourcing Relationship :A Strategic Approach to Core Competency
CEO of Me :Creating a Life That Works in the Flexible Job Age
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XBRL : Progressive Yet Challenging

-- Dhandapani Alagiri and Sushuma G

Extensible Business Reporting Language (XBRL) aims at enhancing the electronic dissemination of financial information and the reporting process at lower cost. The real benefits of XBRL can be realized only when it is properly planned and implemented. This article explores the benefits and challenges in implementing the reporting language and how it is evolving. Though there are some risks associated with the implementation and adoption of XBRL, the potentials of XBRL outweigh those risks. The acceptance of XBRL in an increasing number of countries and by many statutory authorities points to its bright future.

"Our vision is to be the premier establishment in the Middle East facilitating the acquisition of knowledge and skills."

-- Dr. Ma'en Al Qatamin
President, Knowledge Horizon, Dubai.

Dr. Ma'en Al Qatamin, a Jordanian citizen, completed his graduation from a premium university in Jordan. Then he completed his Masters in Business Administration from the University of Nottingham, UK, followed by his Ph.D. in Management from the prestigious Warwick Business School, UK. After putting in a decade of experience as Professor of Management with the leading university of Dubai and a senior trainer and consultant, he set out to start his own venture, Knowledge Horizon, so as to bridge the yawning gap existing between the reality and the actual which was prevailing at that point in time. His vision not only enabled the corporate clients in the UAE and subsequently in the Gulf Cooperation Council (GCC) region to leverage the advantages, but also allowed many working executives to complete the training programs without compromising on their personal and professional engagements.

Adapting Valuation Approaches for Changing Business Models

-- C G Srividya

There are several time-tested valuation methodologies used for arriving at a valuation of a company. These include methods under the cost, income and market approaches. Most of these methods traditionally assume that the business is single country-specific. In the current Indian context, with the growing hybrid models in business, arising out of internationalization of Indian corporates, giving importance to the local economy/country/region is changing rapidly and dynamically. There is a significant shift from focus on the locus operandi to the modus operandi of the business. The evolution of hybrid business models has hence necessitated using appropriate valuation approaches, which are discussed in this article.

Managing Crisis : The Corporate Way

-- A V Balakrishna and Jyothi Puvvada

Corporate crisis causes a company to lose the balanced relationship it had enjoyed with its constituents, stakeholders, etc. An effective crisis management is the systematic recovery of such lost balance. Corporate crisis may occur due to internal or external factors. It may take place in any of the functional areas like finance, human resources, marketing, production, etc. Crisis management embraces many elements like identification of the crisis, crisis planning, crisis communication, team management and effective leadership, each of which plays a crucial role in the process.

Multicultural Organization : A Big Boon for All

-- Manishankar Chakraborty

Multicultural organizations are the ones which are globally successful. People never ask a multicultural brand, whether it is prepared in the US plant or in the Indian unit. Brands like Nike, Mercedes Benz and Walt Disney sell anywhere simply because they have a global outlook, which, in turn, comes from a multicultural set-up. This article tries to decipher multiculturalism as a big boon for all organizational stakeholders.

HR As Change Manager

-- Indranil Banerjee

The organizational change necessitates making the company dynamic, competitive and responsive. However, people are prone to resist for fear of unseen challenges. If the concerns of employees are not properly tackled and redressed, there is a fair chance that the change initiative may boomerang. The people issues are managed by HR; thus, in case of any change initiative called for by the organization—whether incremental or transformational—the role of HR becomes vital. This article makes an effort to portray the various roles that evolve for HR with other inherent issues and challenges that HR faces in the course of such organic drive with success.

Building e-Tail Brands

-- Subhasis Ray

This article discusses the pros and cons of building a brand for a Web-based retailer. It first discusses the generic issues involved in brand building and the four components of brand value, which are built through stories, images and associations by using culture, influencers and customers. Web-based retailers need to consider the role of navigability and interactivity in building trust which leads to brand attitude and brand loyalty. They also need to clearly define their brand identity and build a platform for a strong online brand.

Mergers and Acquisitions : Mantra of New Markets

-- Aruna Desai and C Madhavi

We are living in a multi-polar world where the demand and supply is constantly growing as well as shifting around the world. Day-by-day, organizations are becoming more complex than ever before. It is not just managing but it is managing smartly that is required to attain the competitive position. Today, Mergers and Acquisitions (M&A) is considered as a new wave for a new century. Various strategies are applied to achieve it. M&A is the key corporate strategy that companies use for purposes like expanding their operations to increase long-term profitability.

Environmental Sustainability : CEOs Can Make The Difference

-- T Mohanakrishnan

The concept of `Green Growth' is being talked about at various forums. It should not be a talking agenda, but is to be taken in the real spirit for the purpose of implementation. This article analyzes the role and contribution of today's CEOs in maintaining the environment and make it sustainable for the generations to come.

Outsourcing Relationship : A Strategic Approach to Core Competency

-- Dr. S Manimaran and Hari Sundar G

After liberalization, Indian companies have become market-driven. Many business houses are undertaking corporate restructuring and re-engineering in order to compete globally. Companies are defining the business they are in and the rest of the activities, which are not related to core, are being outsourced. This article discusses the strategic aspects as to how effective outsourcing relationships can pave way for core competency.

Carrefour in China: Savoring the Success

-- I B Saravanan

Carrefour, the world's second biggest retailer from France, initiated the idea of `hyper-market' in 1959, stressing the need for mass-sales, low delivery cost and everyday discount to achieve high sales turnover. The reasons for its phenomenal success throughout the world were the facilities it offered at its hypermarkets such as one-stop shopping, low selling price, freshness, self-service and free parking. It remains to be seen how it would face up to the challenges posed by local retailers who would aggressively compete for growing market share in the world's fastest-growing economy.

CEO of Me : Creating a Life That Works in the Flexible Job Age

-- Authors: Ellen Ernst Kossek and Brenda A Lautsch
Reviewed by R Subramanian

Entrepreneurs and leaders are born and the same is true of CEOs. Extraordinary people are born out of circumstances. Many CEOs are the compact mix of educational inputs and industrial expertise. To sustain their leadership as a CEO, CFO, COO or CTO certain standard operating procedures are required. This book acts as a guiding material for the existing and upcoming CEOs wherein the authors have combined the managerial aspects and psychology.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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