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The IUP Journal of Bank Management
November '08
Focus

Corporate governance is an umbrella term encompassing the economic, legal and institutional effort that allows companies to diversify, grow, restructure or exit and do everything that is necessary to maximize shareholder value

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Bank Size and Corporate Governance Structure
The Impact of Size and Group Affiliation on Technical Efficiency of Indian Public Sector Banks: An Empirical Investigation
Fee-Based Activities and Technical Efficiency: An Assurance Region Model of Indian Commercial Banks
Customer Expectations and Service Level in E-Banking Era: An Empirical Study
Spread of E-Banking in Malaysia: A Consumer Perspective
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Bank Size and Corporate Governance Structure

--Srinivas Nippani, Ram S Vinjamury and Chenchuramaiah Bathala

This paper examines the importance of corporate governance structures for the banking industry. It finds that there exist significant differences between the governance structures of banks based on their size and that banks' stock market returns are significantly influenced by board composition. It also finds that other governance mechanisms such as audit committee structure, takeover defense and executive compensation have no bearing on the returns to the banks' stockholders. The results also show that banks of different sizes have differing corporate governance characteristics.

Article Price : Rs.50

The Impact of Size and Group Affiliation on Technical Efficiency of Indian Public Sector Banks: An Empirical Investigation

--Sunil Kumar and Rachita Gulati

The paper aims to analyze the effect of size and group affiliation on the Technical Efficiency (TE) of Indian Public Sector Banks (PSBs) within a cross-sectional perspective. Since the correct functional form of the production function of the bank is not known, the technique of Data Envelopment Analysis (DEA) has been utilized for computing the TE scores of individual PSBs. The empirical results suggest that the extent of TE in the Indian public sector banking industry is to the tune of 88.5%. Further, the observed level of technical inefficiency is primarily due to managerial underperformance in organizing inputs (i.e., pure technical inefficiency) rather than divergence of actual scale of operations from the most productive scale size (i.e., scale inefficiency). Regarding group affiliation, the results revealed that the banks affiliated to State Bank of India group are more efficient than the nationalized banks. The relationship between size and technical efficiency indicates that the small banks are more efficient than their large counterparts. In addition, the results of regression analysis highlight that the hypothesis `the larger the bank in terms of total assets, higher is the level of its efficiency' does not hold good in Indian public sector banking industry.

Article Price : Rs.50

Fee-Based Activities and Technical Efficiency: An Assurance Region Model of Indian Commercial Banks

--Ram Pratap Sinha and Biswajit Chatterjee

The paper compares 38 Indian commercial banks in terms of their fee-based activities and off balance sheet exposures using the assurance region model (a non-radial approach to data envelopment analysis). This approach avoids the problem of slacks by imposing restrictions on the shadow prices of inputs and/or outputs. The results available from the application of the assurance region model in the context of the Indian commercial banks (for measuring their technical efficiency in respect of fee-based activities) suggest a secular improvement in technical efficiency over the observed years. However, there are significant differences in mean technical efficiency across ownership categories (public and private sector commercial banks). Finally, there has been a significant shift in the returns to scale characteristics of the observed commercial banks during the period under observation.

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Customer Expectations and Service Level in E-Banking Era: An Empirical Study

--N Kamakodi and M Basheer Ahmed Khan

It is almost 15 years since the Indian banking sector was liberalized and paradigm shift happened in the Indian banking services. All banks have either totally implemented `core banking systems' or halfway through. The results of a survey were obtained from 292 respondents about their views on electronic banking channels, indicate that the banks are exceeding the expectations in technology based services; and their perceived service level on branch network is below the expected levels of the respondents. This result is in tune with the respondents' opinion on the perceived `gap' with the bank because of the introduction of technology, and on the necessity of human contact with the clients by the banks. This throws up a challenge to banks. Technology alone cannot give a sustainable competitive advantage for the banks. When all banks introduce IT, it will lose its position as a differentiator. Beyond a point, IT along with `personal touch' will be necessary for the banks to retain existing clients and to attract new ones. Banks have to incorporate this in their operational strategy.

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Spread of E-Banking in Malaysia: A Consumer Perspective

--Wai-Ching Poon and Booi-Chen Tan

This paper examines the factors affecting the growth of e-banking in Malaysia from the consumers' perspective. A Likert scale questionnaire survey is applied. The results show that there are seven factors influencing the growth of e-banking—convenience of usage (including Internet accessibility and ease of use), cost of services, trust in bank (bank's credibility), security concerns, awareness, reluctance of customers and government supports. The results indicate that all the factors are significant with respect to the consumers' willingness in using e-banking services. The limitations of this study are discussed and suggestions for future research are also put forward.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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