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Projects & Profits


November '08
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Project Risk Management : In Pursuit of Excellence
Cultural Challenges of Knowledge Management in Projects
Impact of Data Warehouse Implementation on Organizational Design
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Introducing the New Project Complexity Model

-- Kathleen B Hass

This article describes the unique nature of complex projects and proposes an approach to manage project complexities. It presents the characteristics of highly complex projects and introduces the Project Complexity Model, an entirely new model. The model is used to diagnose the level of complexity in a particular project or projects within a program. Once the project complexity profile is determined, the project manager can then apply complex thinking to take management decisions such as: (1) selecting the appropriate project cycle, (2) assigning project leadership based on the project profile and (3) applying adaptive project management techniques to complement conventional approaches to manage the complexity dimensions.

Co-Creating the Project Team

-- Merrick Rosenberg

Members of project teams know what it takes to create an effective team, yet there is often a significant gap between knowledge and actual practice. Project team members often exhibit negativity, poor communication skills and behaviors that demolishes trust and teamwork. Members of project teams need to consciously create the environment that they work in by setting ground rules that define desired behaviors. Success is the inevitable result when team members accept and perform their roles in co-creating the team.

Project Risk Management : In Pursuit of Excellence

-- V Venkateswara Rao

To deliver projects successfully, effective risk management should be an integral part of project management. Reducing related project risk with all stakeholders in the project will result in a `win-win' situation and increase the possibility of project success.

Article Price : Rs.50

Avoiding Pitfalls with a PPM Initiative

-- Kiron D Bondale

PPM has received a great deal of exposure in both mainstream business and project management media which in turn has resulted in significant investments by companies in changing how they receive, evaluate, prioritize and manage projects. Despite this degree of focus, organizations have struggled with their PPM initiatives with very few being able to demonstrate a break even or better, ensure any return at all on their initial and ongoing investments. PPM initiatives have acquired the same stigma that early Enterprise Resource Planning (ERP) projects achieved-significant investment with limited returns. This article identifies some of the more common causes for the failure of these initiatives to help the reader plan a PPM initiative that can avoid a majority of these obstacles.

The Common Misconception : Earned Value Management (EVM) is too Cumbersome to Implement - What You Risk Without It!

-- Glenn Counts

Despite its name and overly arduous acronym, EVM is a simple method to implement on projects of all shapes and sizes. This article explores the origin of the common misconception about EVM, discusses the steps to a simple implementation and highlights the risks you face by not using it on projects.

Cultural Challenges of Knowledge Management in Projects

-- Mian Ajmal, Petri Helo and Tauno Kekäle

Nowadays, the number of tasks and the amount of work within a company is being handled in the form of projects. This trend is rising rapidly. However, even with this increasing trend, companies are not becoming expert enough in handling their knowledge assets gained during the projects due to the cultural challenges. This article discusses the nature of project knowledge and particularly points out some possible cultural challenges which may be difficult to understand when applying knowledge strategies in such organizations.

Article Price : Rs.50

Scrum Management : An Offshore Perspective

-- Mukesh Jain and Pravin Mukhedkar

Outsourcing, originally started for cost- effectiveness, now is aimed at getting better products. The bar is ever rising higher for getting best of everything-the best quality at low cost and within an ideal schedule. We can meet these goals by having a disciplined process and managing it with the right set of metrics. This article details our experience in managing these factors with Agile (SCRUM), its challenges in onsite-offshore model and delivering successful results.

Impact of Data Warehouse Implementation on Organizational Design

-- Salman Azhar

Organizational design is a dynamic process. The information management capabilities of an organization can strongly influence its structure. Since a data warehouse can provide more detailed, integrated, accessible and historically complete information, it is possible for an organization to operate very differently and `restructure' itself. In this article, the impact of data warehouse implementation on organizational design is discussed via a case study. The results indicate that the full benefits of data warehousing can be realized when subsequent changes are made in the organizational structure.

Article Price : Rs.50

Communications Management Using Project Websites

-- Marconi Fábio Vieira

This article presents the benefits of using web interface software to manage project communication in order to gain more visibility and to share all the project information in a single point (website). This will enable the project team and stakeholders to view the project status, update the scheduled tasks and collaborate with contents such as documents, plans, deliverables, issues, risks, pictures, announcements, events, links, discussions and surveys.

The Curse of the Project Sponsor

-- John Hermarij

Organizations have been striving to improve the success rates of their projects. Often, improving targets have a short-term orientation, while disregarding one of the probably main causes of project failure, i.e., the role of the project sponsor. Often the person carrying out this role, is more of a burden than an asset to the organization. This article is about the dark sides of the human psyche that inhibits a desperately needed change in project management.

Project Quality : A Dialog with the Zen Master

-- Gautam V Desai

The article presents the basic concepts of project quality management generally following the guidelines and processes suggested by Project Management Institute (PMI), US. At the same time, the main thrust of teachings of quality gurus like Joseph Juran, Philip Crosby and Edward Deming are also mentioned in passing. To make the presentation interesting and easy to follow, the article is written as an imaginary scenario of a dialog on this subject between a Zen Master and his disciples.

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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