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Advertising Express Magazine:
Tata Tea's Jaago Re! Campaign : The Social-Cause Marketing Initiatives and Long-term Branding Initiatives
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This case study primarily deals with Tata Tea's Social-Cause Marketing (SCM) initiative, Jaago Re! (Wake Up) campaign and can be used for debating and discussing on, at what stage of the brand life cycle, companies can take up SCM programs. The case study deals with issues like: What has been the impact of this campaign on the brand's image, customer loyalty, sales, etc.? Can this campaign help Tata Tea brand maintain its market leadership in the long run?

 
 

Election ke din, agar aap vote nahin kar rahe ho, to aap so rahe ho (If you are not casting your vote on election day, you are sleeping)this message instantly connected with the people and pulled 618,157 of them towards www.jaagore.com site, to register their votes. Although, launched during Indian general elections 2009, this campaign was not an initiative of any political party, but that of a corporate house. In 2007, Tata Tea Ltd. (Tata Tea), one of the world's leading companies in branded tea sector, launched Jaago Re! initiative as a part of its Cause-Related Marketing (CRM) (also referred to as Social-Cause Marketing (SCM)) program and focused on many social issues through this campaign.

Tata Tea, with Jaago Re! campaign, intends to promote its tea as a social-awakener and thereby improve its mind-share among the consumers. Earlier, Tata Tea promoted the physical and functional propositions of the brand in its ads. But, the stiff competition from its nearest rival Hindustan Unilever Limited's (HUL) tea brands and other unorganized players compelled the brand to emerge with innovative ways of connecting with people. In June 2007, as the brand became the largest tea vendor (in terms of volume share) in the world, it elevated its communication efforts to the self-actualization level, through Jaago Re! campaign. Hence, the question ariseswill it make sense for Tata Tea to go beyond the conventional advertising format and embrace social issues in its marketing communications and in that case at which stage of the brand life cycle should the company go for CRM.

 
 

Advertising Express Magazine, Tata Tea, Social-Cause Marketing, Long-term Branding, Marketing Communications, American Revolution, Restoration Process, Marketing Campaigns, Economic Policies, Social Programs, Corporate Social Responsibility, Non-Governmental Organizations, Corporate Transparency, Marketing Strategies, Corporate Agenda, Strategic Development, Promotional Programs.