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Management
Global CEO
December' 06
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"OBC has entered into an arrangement with two other PSBs to shore up its fee-based income and diversify its operations."
Deutsche Telekom : Dialing in trouble
The Auto Industry in India : Exploring new avenues and horizons
Executive dashboards For effective decision-making
New frontiers in global human resource management
Supply chain management in the Internet age
Knowledge Audit : Towards effective knowledge management
Measurement of intellectual capital : A survey of the available tools
Software product development : Changing dimensions
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"OBC has entered into an arrangement with two other PSBs to shore up its fee-based income and diversify its operations."

- - K N Prithviraj

Established in Lahore on February 19, 1943, Oriental Bank of Commerce made a modest beginning under its Founding Father and the first Chairman, Late Rai Bahadur Lala Sohan Lal. Within four years of coming into existence, the Bank had to face the holocaust of partition. Branches in the newly formed Pakistan had to be closed down and the Registered Office had to be shifted from Lahore to Amritsar. Late Lala Karam Chand Thapar, the then Chairman of the Bank, in a unique gesture honored the commitments made to the depositors from Pakistan and paid every rupee to its departing customers.

Article Price : Rs.50

Strategic significance of place choice

- - Stephen E Roulac

Place is amongst the least studied strategic concepts, says Stephen Roulac, CEO, Roulac Global Places. In this article, Roulac explains the strategic significance of place choice and how it impacts the businesses and various issues that affect the place choice.

Deutsche Telekom : Dialing in trouble

- - Amit Singh Sisodiya

The unceremonious exit of its CEO Kai-Uwe Ricke may not help the erstwhile German telecom monopoly to put an end to a string of poor financial performances as it struggles to defend its market share and falling revenues in its domestic market.

Article Price : Rs.50

The Auto Industry in India : Exploring new avenues and horizons

- - Dr. U Jayalakshmi Srikumar

This article examines the existing policy initiatives and identifies the requirements for a more comprehensive Auto Policy keeping in view the global visions of this very valuable manufacturing industry. Besides the entry of these companies into the global markets, the core competencies of this sector which could foster India as a manufacturing and sourcing hub have been examined. In the final analysis, the policy recommendations for creating global companies in terms of quality, price, and product innovations which require considerable investments in R&D have been put in the right perspective.

Article Price : Rs.50

Executive dashboards For effective decision-making

- - K Rajesh Prabhakar

Dashboards provide the managers with a quick glance of what is really happening in the organization and alerts them to the problems arising so that they can react quickly. The article discusses the various benefits of dashboards, architecture and designing the customized dashboard.

Article Price : Rs.50

New frontiers in global human resource management

- - Chitra Mukunnan

Globalization is all about hiring Candidate A, a citizen of Country B, with permanent residence in Country C, married to spouse from Country D, sent for training to Country E and then to be permanently assigned a job in Country F. The resultant changes due to globalization have ushered in new challenges which have to be tackled and overcome. Organizations that "work smart" are proactive for they are aware that to succeed tomorrow they have to plan today.

Article Price : Rs.50

Supply chain management in the Internet age

- - S Jaya Krishna

Achieving excellence in today's web-speed global economy depends on tightly integrating all the participating organizations across the supply chain, which can move beyond the win-lose negotiations of traditional trading relationships and work together to deliver the right products, at the right time, at the right place and at the best price. Aim of the organizations, therefore, should be to create a closely coupled, near real-time, high velocity supply chain network. While offering dynamic integration and real-time access across supply chain partners, crafting a real-time collaborative environment that unlocks the information, knowledge and capacities of suppliers, trading partners and customers by leveraging IT and web-based technologies is vital for managing and fostering supply chains and product innovation effectively.

Article Price : Rs.50

Knowledge Audit : Towards effective knowledge management

- - N Janardhan Rao

In today's knowledge-driven economy, organizations are increasingly dealing with intangible assets and intellectual properties like human capital, customer capital, patents and brands. Accounting these issues has become a daunting task for organizations and must be properly included in the corporate financial accounts. Unlike in the past, these intangibles are now contributing maximum to a firm's bottom line. Innovation and knowledge have become the key imperatives from automobiles to aircraft, from mobile phones to office equipment and computers to sports equipment.

Article Price : Rs.50

Measurement of intellectual capital : A survey of the available tools

- - Dr. G Bharathi Kamath

Firms in IT industry, banking and financial services which generally use a large amount of human and customer capital as compared to organizational capital often find it useful to measure and report their intangible assets. The article discusses the various tools available and how Indian firms are using them, while suggesting effective ways to use these tools in the valuation of intellectual capital.

Article Price : Rs.50

Software product development : Changing dimensions

- - Dr. B R Londhe

Software product lines similar to that of production lines in manufacturing refers to engineering techniques for creating a portfolio of similar software systems from a shared set of software assets using a common means of production. They are rapidly emerging as an important software development paradigm for companies. The article discusses the process and the role of top management in software product development.

Article Price : Rs.50

Lord John Browne at BP : Leadership and succession dilemmas

- - Mercy Mathew and Anuradha Donepudi

British Petroleum's success as the world's second largest oil company is attributed to the efforts of Browne. The 58-year-old CEO is set to retire in 2008 when he turns 60. Speculations are rife that he wants to postpone his retirement date, but on the other hand, Chairman Sutherland is pressurising Browne to come clean on his retirement plans. Several shareholders are in favor of Browne continuing as the CEO for an extended term, while others want him to make way for new leadership. Amidst this debate, Browne announced that he would like to step down in 2008, which would leave just two years for Browne and BP's Board to select the next successor and groom him for the job.

The Wal-Mart Way : The inside story of the success of the world's largest company

- - Author: Don Soderquist Reviewed by S Murali

Wal-Mart was No.1 in the 2005 Fortune-500 list. How did it become No.1? Many factors have led to its successrather tremendous success, if not miraculous success! Many strong fundamentals associated with business success such as visionary leadership, cherishing and nurturing a dream to grow big to serve and serve to grow, were vital. In addition to this, Wal-Mart recognized the value of building the right culture based on core values.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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