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Management

Welcome to the Case Folio

December' 08
Regular Features
  • To Our Readers
  • Data Bank
  • Book Review
  • Case Shelf

Aditya Birla Group's Growth Strategy

Dabur's Growth Strategy in India

Marico : Emerging Indian Global Competitor?

Sovereign Wealth Funds : Love and Loathing in the Financial Markets

-- Barnali Chakraborty, Sachin Govind, S S George

This case discusses the growth in the number and size of Sovereign Wealth Funds (SWFs) and their increasing influence in the global financial markets in the 2000s. It begins with a brief introduction to the origins of SWFs and their objectives, and then highlights the arguments of their supporters and detractors. The case also discusses the views of policy makers and analysts on regulating SWFs.

Yum! Brands Inc. in China

-- Indu P, Vivek Gupta

The case examines the entry and expansion strategies of the US-based Yum! Brands Inc. (Yum) in China. Yum entered China in the year 1987, when the Chinese economy had started reaping the benefits of liberalization. Being one of the early players in the restaurant business, Yum was able to establish itself firmly in the Chinese market. Yum provided Chinese consumers a new dining experience through clean ambience and quick service. Its menu in China included the dishes it served in the western countries and also some local dishes. In each of the provinces Yum operated, it served cuisine which was preferred there. Other factors like employing local people in key positions, franchisee relationships and its own distribution and logistics network contributed to the success of Yum in China.

HR&OB

Management Lessons from Spain's Euro 2008 Football Championship Triumph

-- Debapratim Purkayastha

The 2008 UEFA European Football Championship (2008 Euro Cup) saw a Spanish team that took many keen observers of the game by surprise. The side which, over the years, had earned the tag of `underachievers' in the international arena despite having some of the most talented individuals and the best domestic clubs in Europe, played superbly to win the 2008 Euro Cup, its first triumph in such major tournaments in 44 years.

Experts felt that the Spanish national team's sub-par performance in major tournaments was primarily due to a lack of team spirit and the killer instinct. The lack of team spirit was a result of the intense rivalry between different regions of Spain as the various regions were divided in terms of culture and political outlook. In such a situation, it was very difficult for the members of the team to play as a unit, according to them.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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