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Management

HRM Review

December'08
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Human Resource Management in Education Sector
Global Learning and Education for the 21st Century
Staffing for Better Results : Key Practices of High Performance Managers
High Impact Career Development
Measuring Creativity
When French Companies Hesitate to go Beyond Good Intentions and Charters Concerning Diversity Management...
Diversity Management in Europe: A Viewpoint
The Importance of Measurement in HR
TQM for Managers
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Human Resource Management in Education Sector

-- S Chandrasekar

The article deals with the prevailing scenario of `education to all' and the task of managing, recruiting and retaining the huge number of teachers required for handling the delivery of education. It investigates into why teachers migrate abroad. It throws light on an effective HRM system needed for the mass recruitment drive and rationalization of teaching positions across the country.

Article Price : Rs.50

Global Learning and Education for the 21st Century

-- M Gail Derrick and Paul B Carr

How learners interact in the current and a future world system will require educators and policy-makers to shift to new ways of teaching and to embed contemporary skills, attributes and qualities such as creativity, curiosity, self-direction, problem-solving and persistence in learning. These considerations in conjunction with the needs, characteristics and barriers to learning are even more important with adult learners in the 21st century.

Article Price : Rs.50

Staffing for Better Results : Key Practices of High Performance Managers

-- Clinton O Longenecker and Jack L Simonetti Bonnie Hagemann

Organizations are constantly looking for opportunities to create competitive advan-tage. This article reviews and highlights the `best practices' of a sample of over 2,000 high perfor-mance business leaders concerning the issue of progressive staffing. The findings make it clear that result-oriented business leaders take great care in: planning and anticipating staffing needs, developing and employing effective selection hurdles, and developing work schedules. All these activities are paramount in creating high performance and require a partnership and teamwork between HR professionals and line managers. It also provides practitioners with an opportunity to assess the extent to which their organi-zation is effectively employ-ing these key practices.

Article Price : Rs.50

High Impact Career Development

-- Bonnie Hagemann

Through Executive Develop-ment Associates (EDAs)' high-potential work and research, we have noted a significant gap between the number of prepared leaders needed and the number of people who will be capable of filling the need. The good news is that leading organizations are gearing up for the challenge with new and innovative ways of developing leaders through career and leadership development strategies, systems and programs.

Article Price : Rs.50

Leadership When the Heat's On : The Emerging Leader Process

-- Danny Cox

The easiest part of the recruitment drive is to have a selection process and to have a new team. Deciding who can best handle the job and/or is going to contribute the most to the team's effort is more difficult. With 10 leadership characteristics as your guiding pillars, you can lead successfully. These are, energy, integrity, having right priorities, being coura-geous, and creative, unwa-vering commitment to work, contagious enthu-siasm, goal orientation, level headedness and a very strong desire to help others, etc. 

Measuring Creativity

-- Nel M Mostert

Measuring creativity in an organization is a big challenge. Once measured, it's easier to start influencing and set actions for improvement. This article gives eight different levels where organizations can measure the creativity of their organizations and employees. The eight levels are in the areas of creativity, idea management, problem solving sessions, teams, individuals, ideas, sources and emotions. This article does not promise to be complete in the overview of where to measure and look for creativity; it is merely intended to help find the answer to the questions, "What do we mean by creativity in an organiza-tion?" and "How to improve creativity in organizations?"

Article Price : Rs.50

When French Companies Hesitate to go Beyond Good Intentions and Charters Concerning Diversity Management...

-- Philippe Pierre and Evalde Mutabazi

More and more French companies are seeking to integrate into their HR policy actions related to diversity which are evaluated and used as the basis of medium- term partnerships with associations, consultants and recruiters. This article aims at motivations behind Diversity Management in France and proposes four different policies. It also emphasizes the increasing part of the struggle against discrimination (people coming from "visible minorities", victims of exclusion on the grounds of religion, sexual orientation, weight or disability...) and the social responsibility of business in French companies.

Article Price : Rs.50

Diversity Management in Europe: A Viewpoint

-- Stefan Groschl

This article discusses Diversity Management (DM) trends in Europe and argues that so far many of the organizational responses to Europe's increasingly diverse workforce are reactive and embryonic. Europe is either not ready for a diversity management approach based on the Anglo-Saxon concept of diversity or needs to find other ways of dealing with its employee diversity.

Article Price : Rs.50

The Importance of Measurement in HR

-- Vivekananda

Drawing insights from a recent survey on the perception of HR, this article highlights the importance of measurement in HR. It traces the initial attempts at measuring intangibles to the current adoption of different scorecards like balanced scorecard, HR scorecard and workforce scorecard. These scorecards have been discussed with the objective of highlighting the increasing trend towards adopting measurement techniques to quantify the HR function to some extent with the objective of making an impact on organizational outcomes.

Article Price : Rs.50

TQM for Managers

-- Vikram K Joshi

Total Quality of Mind (TQM) is the equilibrium of mind through which excellence can be attained in the era of competition. A manager with TQM has a regulated mind which is an essential requirement of self-control. A manager with regulated mind only can be a better decision-maker as well as an ethical leader. Knowledge, self-determination, action, wisdom, ethics, values, introspection and self-appraisal are the important tools for attaining TQM and excellence in today's dynamic corporate world.

Article Price : Rs.50
Global Executive Summaries
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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