The subprime crisis and other
events of the recent past have
brought to the fore the importance of ethics and
professionalism in creating stakeholder
satisfaction. Cutthroat competition, together with globalization and technological
developments, has provided organizations with both challenges and
opportunities, alike. The facts that differentiate successful
organizations from those that go into oblivion are
no longer product features alone. Today's situation calls for leadership that
promotes a good work culture among the rank and file of the
organization, which not only makes it the darling
of the stakeholders, but also equips it to adapt to periodical
changes brought about by external forces.
Customers of today are ever on the look-out for that extra thingbe
it product benefits, additional service or even some marginal value addition
to the offering. This becomes quite challenging for business organizations,
as they have to constantly upgrade their product portfolio, on one hand,
and also maintain or enhance the services element, on the other.
A passing glance at Mohanlal Jangid (MJ) would make one perceive
him as an unremarkable personality. However, he is one with
uncommon traits. Hailing from the Marwari community, known for its
business skills, MJ was yet a different individual right from childhood. He
possessed traits which were not common to his community. His strong
aptitude for education motivated him to complete his schooling with good
grades, which was generally not a priority in his family circle. Rather, they
were for their offspring's joining the family business at the earliest. |