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The IUP Journal of Brand Management
Focus

Following the announcement by Ben Bernanke, Chairman of the US Federal Reserve, regarding the continuation of the $85 bn per month stimulus program, the economies world over heaved a sigh of relief. The business world, which was struggling before this decision was announced, got a renewed and rejuvenated impetus to formulate strategies for the coming future. With the zest coming back to the business and economic arena, insights generated by cutting-edge research are again in vogue.

In the first paper, “The Sins of Brand Portfolio Management”, the author, Henrik Uggla, discusses various forbidden sins within brand portfolio management—never substitute brand identity with platform capitalization, never sell aligned brands, never reduce the brand portfolio to a marketing aspect alone, and do not confuse brand equity with brand value. According to the author, these sins are more common than expected, and perhaps they are not mutually exclusive, and instead they build on each other in a most cumulative fashion. The author proposes an open-ended attitude, a strong brand identity, and clear and concise brand portfolio objectives to help the brands and the brand portfolio to thrive.

The next paper, “The Morocco Brand Through the Eyes of Its Emigrants”, by Fatimazohra El aouni, Rosalía Cascón Pereira and Ana B Hernández Lara, explores the main elements of the Morocco brand transmitted by Moroccan emigrants and their perceptions of their influence on the construction of the Morocco brand as a tourist destination. As per the analysis, the most relevant factors of the Morocco brand transmitted by the emigrants to the local population in Spain are landscape, nature, beaches, mountains, gastronomy and climate, as tangible attributes of the country brand; and hospitality, tradition, joy and multiculturalism, as intangible attributes. The authors believe that these attributes together can be considered as the content of the Morocco brand constructed by emigrants. According to the authors, emigrants think that they exert a strong influence on the construction of their country brand, and that the message they transmit of their country is positive, clear and consistent.

In the third paper, “The Brand Value of FM Channels in Indore: A Comparative Analysis”, the author, Rekha Attri, attempts to carry out a comparative brand value analysis of different FM radio channels with special reference to Indore. The author uses the Brand Asset Valuator model developed by Young and Rubicam (1980) for analysis. The paper provides many interesting and insightful results which would enable effective strategy formulation.

The authors, Johannes Rid and Waldemar Pfoertsch, in their paper, “Ingredient Branding of Industrial Goods: A Case Study of Two Distinct Automotive Suppliers”, provide insights as to whether successful ingredient branding can be transferred to industries where it has not been a common phenomenon. The industry which they have chosen is automotive suppliers. Two major companies in the automotive industry—Autoliv and Bosch—have been analyzed in the paper. According to the authors there is enormous potential for B2B companies in the field of ingredient branding. According to them, in the purchasing decision of potential car buyers, the ingredient ABS, provided by a strong ingredient manufacturer (e.g., Bosch), could have led to the buying preference of a specific car, adding to the supplier’s reputation and revenue.

Finally, the research note, “Status of Luxury Branding in India”, by Y Hemantha, addresses the reasons as to why the concept of luxury branding is in its nascent stage in India. In addition to this, attempts are made to understand the nature of luxury and luxury branding by critically analyzing the existing literature on the same and extending the concept without contradicting the existing managerial concepts to arrive at factors likely to be responsible for luxury branding in Indian companies. The author concludes that the people of India are aware of luxury brands, and though they are willing to buy luxury brands, they are skeptical about buying luxury products because of the higher cost. The Indian consumers are very price-conscious and lack a clear understanding about the elements associated with luxury.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management