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The IUP Journal of Corporate Governance
Focus

The corporate board not only helps lay out the firm’s strategic goals but provides
oversight as well. The board’s responsibility is to make sure that the firm implements a strategy that is consistent with its philosophy and strategic management framework and can be implemented by the management and staff with sufficient expertise and resources. Hence, the board sets the direction and provides oversight and control, while the management carries out the board directives and manages the daily affairs of the firm.

Against this backdrop, the authors, Susan S Lightle, Joseph Castellano, Bud Baker and Robert J Sweeney, of the first paper, “The Role of Corporate Boards in Employee Engagement”, have attempted to highlight the growing recognition of the importance of employee engagement and emphasized the need to recognize it as a legitimate area of interest for boards of directors. The study also underscores that the boards have a duty to ensure that the top management makes such engagement a priority. Though a conceptual paper, the major value addition of it is in its contention that the importance of employee engagement needs to become a part of a board’s regular corporate governance repertoire. The paper stresses that failing to do so is to ignore the demonstrated connection between employee engagement and the financial performance of the firm. Thus, the paper recommends a new role for boards of directors and concludes with an anecdotal example from the healthcare industry. Interestingly, it throws open a wide array of research opportunities for further exploration.

Following this, we have another interesting paper, “The Impact of Board Characteristics on Corporate Governance and Disclosure Practices of Firms Listed in Indian Stock Exchange”, wherein the author, Pankaj M Madhani, has examined the influence of internal corporate governance mechanisms such as board characteristics on corporate governance and disclosure practices of firms. The effectiveness of corporate governance mechanism in maintaining a healthy relationship between the management and the shareholders depends significantly on board effectiveness. Two major attributes that affect a board’s effectiveness are board size and its composition. Hence, the research focuses on this aspect and identifies the relationship between board characteristics, i.e., board size and board composition and corporate governance and disclosure practices, by studying a sample of 54 firms listed in the Bombay Stock Exchange (BSE). A clear picture emerges from the findings that in the Indian scenario, there is no statistically significant difference between the corporate governance and disclosure practices of firms with higher proportion of independent directors and firms with lower proportion of independent directors (i.e., board composition). However, the study finds a statistically significant difference between the corporate governance and disclosure practices of firms with larger board size and firms with smaller board size.

In the last paper, “Voluntary Disclosure of Human Capital: Evidence from India”, the authors, Sanjay Kumar Mishra, Arti Devi and Archana Gupta, have investigated the impact of human capital disclosure on the market value of the firms. In the knowledge-based economy, human capital has emerged as an important source of sustainable competitive advantage. The study, examining the human capital disclosure level for Indian firms listed in National Stock Exchange (NSE) Nifty 50 index, finds that the theme of ‘employee compensation and benefit’ is the most reported content of human capital disclosure, followed by ‘training and development’. However, ‘work place safety initiative’ is found to be the least reported content of human capital disclosure. The research has developed the Human Capital Disclosure Index (HCDI) for the sample Nifty firms and identifies that knowledge-intensive industry like computer and software industry has the highest average HCDI score, followed by banking and pharmaceutical industries. The findings also reveal that the determinant of human capital disclosure such as investment on human capital (measured in terms of ‘employee expense as a proportion of its total operating expense’) has a significant positive impact on HCDI as such firms tend to disclose more on human capital in their annual reports. Finally, the study concludes that in the Indian context, there is no significant impact of human capital disclosure on the market value of the firms.

--Pankaj M Madhani
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Corporate Governance