IUP Publications Online
Home About IUP Magazines Journals Books Archives
     
Recommend    |    Subscriber Services    |    Feedback    |     Subscribe Online
 
The IUP Journal of Knowledge Management :
Human Workflow Task for ONE-Admin of Mediator for the Interaction of Internet Protocol Network and Transport Network Management System
:
:
:
:
:
:
:
:
:
 
 
 
 
 
 
 

In order to support the mediator for the effective and key business value delivered during the interaction, coordination and facilitation of communication between the transport network and the internet protocol network management system, there is a need for robust design of human workflow and its knowledge management. The previous process was slower as it usually took days, weeks or months instead of seconds or minutes, due to poor workflow design or poor workflow implementation of the human workflow, or poor human interactive management system. In order to add business value to mediator deployment, this paper designed human workflow architecture for the human participation in the business processes of interaction and coordination between two network management systems. This paper looks at human interaction that provides the maximum advantage to the work artifact. The paper posits that some action(s) need human interaction and decisions during the business process. The paper also discusses the economy of scale of human workflow design, reliability and its knowledge retention in the aspect of knowledge management. We believe that an effective human interactive management system with automated business processes would result in a higher economy of scale.

 
 
 

The significance of business process modeling in IT-enabled business process management approaches is identified with a view to refining the process modeling and process management in organizations (Fahey et al., 2001). Many organizations continue to improve on their performances via resources sharing, integration, interoperability and collaboration. “Workflows provide an effective representation that captures how these very heterogeneous resources could be configured and assembled for a wide variety of purposes, and facilitates the management of their execution in such distributed environments” (Gil et al., 2007). Workflow is perceived to be more important in an organization than cash flow. Workflow is a term used to describe the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. The delays caused today in most of the organizations during service delivery to their customers are due to poor workflow design or poor utilization or poor application of the well-designed workflow with poor Knowledge Management (KM) of such a system. This results in loss of business value that arises from workflow paradigms.

In a situation where there is automation of services, most people may undervalue the processes that define the workflow for human beings who interact with machines. Traditionally, Workflow Management (WFM) technology is designed for the automation of business processes in a rather mechanistic manner without attention to human factors and KM support (van der Aalst, 2013).

 
 
 

Knowledge Management Journal, Human Workflow, Task for ONE-Admin, Internet Protocol Network, Transport Network Management