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The IUP Journal of Knowledge Management :
An Approach Based on Knowledge Management for the Use of ICTs in Mexican SMEs
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In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican SMEs show an appropriate level of adoption of ICTs, it has been found that there is a low level of use of these technologies in business processes. On the other hand, considering this scenario, it becomes relevant to propose an innovative approach where the adoption of ICTs is treated as a dynamic and interactive process directly linked to Knowledge Management (KM), which also allows the development of competencies and skills so that Mexican SMEs are able to face new knowledge environments. The objective of this paper is to make a literary review that reveals the low level of use of ICTs in SMEs, particularly in the Mexican environment, with the aim of proposing a novel approach where enterprises consider KM in the implementation of ICTs.

 
 
 

The presence of Information and Communications Technologies (ICTs) is increasingly evident in the business context, and its application grows along with the technological advances, and above all thanks to the widespread use of Internet. Just like large corporations, Small and Medium Enterprises (SMEs) have been implementing these technologies for their business processes. Nevertheless, most of the SMEs have not obtained favorable results in the implementation of ICTs. Lack of knowledge on the potential and application of these technologies has made the technological adoption limited only to equipment acquisition and computer systems lacking activity-oriented planning to obtain the maximum benefit of their application in the business processes. In a globalized trading environment, efficient production and delivery methods are no longer the main factors in creating a competitive advantage; knowledge must also be harnessed (Pool et al., 2014). Like large enterprises, SMEs also need Knowledge Management (KM) in order to be more competitive (Yuan, 2007), since in a knowledge-based society, a company’s ability to create, maintain and transfer knowledge has a major impact on performance (Nurach et al., 2012). Even though ICTs are very important in SMEs, in the Mexican environment, they have not yet been used to realize their full potential. It is essential to know the background, the current situation and the reasons why ICTs in SMEs are in this problematic situation. Once this is understood, it will be possible to develop proposals for SMEs to take advantage of ICTs in a more effective way and obtain from them the greatest possible benefits, allowing SMEs to be more competitive, not only in the national environment but also internationally.

The objective of this paper is to make a literary review that reveals the low level of use of ICTs in SMEs, particularly in the Mexican environment, which gives rise to a different approach where companies consider KM in the implementation of ICTs.

 
 
 

Knowledge Management Journal,Small and Medium Enterprises (SMEs), Information and Communications Technologies (ICTs), Characteristics of Mexican SMEs, Information and Communications Technologies.