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Management
Global CEO
March '04
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Ceo succession: Global trends and practices
What's special about CEO succession?
Succession planning: What every CEO should know
Issues in CEO succession planning
The basics of CEO succession planning
Varieties of CEO succession
Changes at the top:The art and science of planning and managing CEO succession
The Board's stake in succession planning and its process
Building to succeed:Strategic succession planning
Who's next? The human element in CEO succession planning
Setting the leadership agenda for executive development
Creating the corporate global mindset by developing the global leadership pipeline
A comprehensive assessment model of founder-successor's transition assessment model of founder-successor's transition
360 Degree Feedback: What to expect from it?
Succession planning:The pros/cons and challenges
CEO succession planning: A South African perspective
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Ceo succession: Global trends and practices

-- Paul Menmuir

CEO selection is one of the most important decision for a board to make. The first stage of CEO succession should be to identify the main challenges which lie ahead of the company. Then related top leadership skills and competencies can be acquired, either from inside or outside the company. The author presents his viewpoints on the significant developments that have affected the approach to CEO succession in recent years.

Article Price : Rs.50

What's special about CEO succession?

-- William J Rothwell

Today, CEO succession planning has become a center point of concern for the companies across the globe. One reason for the sudden, intense interest in succession planning is the recognized need for prudent risk management in anticipation of possible terrorist attacks. Another reason is concern over the loss of talent in the industrialized nations as a direct consequence of ageing workforces.

Article Price : Rs.50

Succession planning: What every CEO should know

-- Mark Caruso

Practical guidance from the expert in the field. Consider the truly compelling outcomes you should expect from your process. Learn about the top 12 reasons to conduct succession planning. Gain an understanding of the 10 most common mistakes and how to avoid them. The article concludes with two case studies of excellence.

Article Price : Rs.50

Issues in CEO succession planning

-- Christopher W Thomas

The skills and experience required of CEOs cannot be created overnight. The planning for their succession starts with the graduate recruitment practices of the organization and is complemented by their management development strategies. The overall success becomes a by-product of strong management development, clarity of strategy, vision and the strength to implement these approaches in a constant and logical way.

The basics of CEO succession planning

-- Andrew J Sherman

CEO succession planning is a process, not an event. And once the formal CEO succession plan is in place, it must be an evolving, living and breathing document that is reviewed and updated from time to time to reflect changes in the marketplace, competitive conditions or in the health or capabilities of the current leadership.

Article Price : Rs.50

Varieties of CEO succession

-- Stewart D Friedman , Paul Olk

This article presents a conceptual framework that identifies four kinds of CEO succession processes. These are Crown Heir, Horse Race, Coup d'Etat, or Comprehensive Search. Examples of each type (Apple Computer, General Motors, Kodak and P&G) are presented to help understand each type of succession process.

Article Price : Rs.50

Secrets of succession

-- Nicholas G Carr Rakesh Khurana

Solving the problems with CEO succession-and achieving better results-involves no mystery. The hiring decision simply needs to be approached with the rigor and rationality of any good purchasing decision. Like all smart buyers, companies and their boards need to free themselves of bias, evaluate a broad range of options, and make a choice based on a solid understanding of their own needs and interests.

Changes at the top:The art and science of planning and managing CEO succession

-- Dora Vell

Succession planning is not about picking a talented executive with a great track record. It's about finding a person whose skills and experience uniquely fit the company's strategy and compliment the management team.

Article Price : Rs.50

The Board's stake in succession planning and its process

-- Roger M Kenny

No longer are boards leaving it to CEOs to choose their own successors. Boards are expecting more from heads of human resources to deal with this problem by actively building up their bench strength through effective management development programs as well as through benchmarking talent outside the company. If there is any area where boards are frustrated, it's this area.

Article Price : Rs.50

Building to succeed:Strategic succession planning

-- Ranjan Acharya

The process of setting up successors for success has to be an ongoing process. Organizations need to constantly identify and assess leadership talent from within and outside. They must have a process for developing leaders who are already with them.

Article Price : Rs.50

Who's next? The human element in CEO succession planning

-- Carol Hart Metzker

While there is no formula for successful CEO succession planning-public and private companies of different sizes, industries and geographic locations have different requirements and contexts-many business leaders concur that the human element in the process demands the most attention and finesse.

Article Price : Rs.50

Leadership: Successful CEO succession planning

-- Jeffrey Cohn , Rakesh Khurana

Much that is wrong with the CEO search and selection process today can be traced to a conceptual error and an emotional reaction. The conceptual error made by directors themselves. The emotional reaction involves an attempt by directors to relieve the uncertainty and stress they feel under conditions of daunting challenges and high uncertainty by bringing in a corporate savior.

Setting the leadership agenda for executive development

-- Gregory C Kesler

The CEO should work with human resources leadership to define a clear set of outcomes and targets for the process. An analysis of current strengths and weaknesses usually lead to some clear target areas. (In many companies the initial target for change is general-management bench depth.) Talent priorities should be defined by the business units, based on key capabilities required to execute business plans.

Article Price : Rs.50

Creating the corporate global mindset by developing the global leadership pipeline

-- Trevor J O'Hara

Whilst there is no conclusive evidence of any correlation between global leadership capabilities and the financial performance of global organizations, those organizations that seek to place a great emphasis on developing global leadership talent will ultimately ensure a pipeline of leaders for winning a competitive advantage over those organizations who neglect to have any sort of global leadership succession plan in place.

Article Price : Rs.50

A comprehensive assessment model of founder-successor's transition assessment model of founder-successor's transition

-- Ercilia Garcia-Álvarez

The author presents a model that can be used to help identify the values that founders are trying to pass on to the next generation and understand their most immediate effects and assess both the possibilities for action and the content.

Article Price : Rs.50

360 Degree Feedback: What to expect from it?

-- TV Rao

360 Degree Feedback is defined as summated subjectivities of a group of people with whom the candidate has interacted. The author talks about the various facets of 360 Degree Feedback.

Article Price : Rs.50

Succession planning:The pros/cons and challenges

-- Paul Shearstone

Succession planning, like any business acumen, is both an art and a science. That is to say, there are many proven strategies that can and must be followed so that successful transition can occur.

Article Price : Rs.50

CEO succession planning: A South African perspective

-- Sandra Burmeister

Effective succession planning process allows the organizational change to occur in a deliberate, well communicated and well thought through manner thereby boosting internal morale and keeping up to date with the next generation of leadership.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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