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Management

HRM Review


March' 05
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Globalization and HR
The Global Manager: How He can Triumph over Challenges
Cross-culture Challenges for the Global Manager
Hallmarks of an HR Executive
Teams at Work
Managing Conflict at the Workplace
Bridging the Skill Gap
     
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Globalization and HR

- - PVL Raju

Global companies should understand the unique needs of employees in each location and HR has to play an important role in developing a cultural glue to bind together the diverse workforce. Understanding the business needs implies understanding the global nature of doing business in the present times. The individual divisions like HR and Marketing are significantly influenced by the globalization process of business enterprises. Important aspects of business organizations and their performance in the global arena are analyzed here.

Article Price : Rs.50

The Global Manager: How He can Triumph over Challenges

- - K Mallikarjunan

The global Manager sees before him a craggy course full of challenges that only diplomacy and skill can help him overcome. To head global management successfully, he should have in-depth knowledge of the international market, the capacity to manage both domestic and international markets, adequate maturity in his commercial approach, adequate awareness of the various international laws, rules and norms and above all the ability to read the pulse of the consumers across oceans.

Article Price : Rs.50

Cross-culture Challenges for the Global Manager

- - S Senthil Kumar

Since management philosophies and practices are culturally conditioned, the skill to discern cultural differences that exist across nations and adapt them in managing global firms is very essential for global managers. Managers with cross-cultural skills are essential for the effective management of global organizations. Learning to manage cultural differences will help managers have a global outlook, which is the key factor for the survival and growth of organizations in the global village. The article analyzes the critical dimension of cultural differences across nations; why these cultural differences are important for the effective functioning of today's global business and the importance of intercultural competence training for global managers.

Article Price : Rs.50

Agenda 2005

- - Roger E Herman

As you read this article, 2005 is opening before us. By some measures, we're half-way through the first decade of the 21st century. And what a ride it has been so far! Various short-term issues have engaged the attention of the corporate leaders in today's growing global market. Growth in agenda 2005 and beyond concentrates on other resources in building better employee relations and strengthening workplace stability.

Hallmarks of an HR Executive

- - L Vijayaraghavan

An HR executive is very important for an organization. He inducts "outsiders" into the company, influences the HR in many ways and is responsible for ensuring employee satisfaction in the organization. He is also viewed as the "exit gate" for employees who move out of the organization owing to different reasons. All these important roles demand that the HR executive should possess certain specific qualities. This article aims to analyze the necessary prerequisites for being a successful HR executive.

Article Price : Rs.50

Teams at Work

- - Sumati Reddy

The article highlights the power of teams over individuals. It examines a number of examples of teamwork from business and non-business situations. It also attempts to provide different ways of learning about teamwork. Some of the finest examples of teamwork prevail in the animal kingdom. Indeed, certain species of animals and birds engage in teamwork as an inherent part of their lifestyle for determining their survival. This article emphasizes the need for organizations to build an organizational capacity around teamwork to ensure their survival in the current business scenario.

Article Price : Rs.50

Managing Conflict at the Workplace

- - V Subbulakshmi

An employee is angry and frustrated when he is asked to perform well under constant pressure with limited resources. This anger or frustration leads to conflicts and arguments in the workplace. Foolish arguments at the end result in severe conflicts. These conflicts not only consume labor hours, but also affect employee relationship and create an unhealthy environment. This article clearly brings out the causes of interpersonal conflicts at work and suggests what to do when such conflicts arise.

Article Price : Rs.50

Bridging the Skill Gap

- - Indumathi M

We are living in a knowledge-based era, where the work environment demands the optimization of its greatest assetworkforce competency. Only those who are smart enough to understand and constantly upgrade can succeed. The rest, sooner or later, will be out of the race.

Article Price : Rs.50
HR Perspectives
  • The Learning Equation: Linking Strategic Educational Development to Business Goals Equals Workforce Optimization
  • The Wild West of Executive Coaching
  • Human and Organizational Development: Making the right investments in people
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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