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The IUP Journal of Soft Skills


March' 07

Focus Areas
  • Business communication
  • Interpersonal communication
  • Active listening
  • Role understanding
  • Aligning attitudes to organizational culture
  • Interpersonal relations
  • Conflict resolutions
  • Counseling and mentoring
  • Leadership
Articles
   
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Relevance of Soft Skills Training in Management Education
Counterproductive Communication Habits: E-mail Takes the Beating
Organizational Culture and Soft Skills Quotient
The Difference in Emotional Quotient between Male and Female Management Students
Please Let the Pedestrians Pass!
The Self-Fulfilling Prophecy
Jaipur—An Enchanting Charm of a Cultural Heritage
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Relevance of Soft Skills Training in Management Education

-- T D Prasad and A K Tiwari

The degree to which Soft Skills training can be imported in an effective manner was debated for quite some time. This article makes an attempt to study the effectiveness of Soft Skills training in a reputed B-School of Inida. The parameters of ascertaining the effectiveness was the students' performance in Soft Skills courses and the placements secured by the students and also the students' performance in cources other than Soft Skills. An attempt has been made to find the relationship (if any) between the performance in Soft Skills and placements and the preformance in courses other than soft Skills. It has been found that there is fairly high degree of correlation between the three parameters.

Article Price : Rs.50

Counterproductive Communication Habits: E-mail Takes the Beating

-- Leena Sen

This article attempts to highlight the manner in which people use e-mail as the prime medium of communication and suggests steps that need to be kept in mind for writing better e-mails. Email communication is one area in organizational communication that has in recent times assumed importance of a greater kind. It has become the biggest boon to our productivity because we can use it anytime we want. Yet sadly, e-mail also has become our bane. Abuse of e-mail has begun to clutter our minds with the trivial, the offensive, lengthily written messages in the stream-of- consciousness style, and the flames that get sent either deliberately or due to lack of knowledge of e-mail etiquette. Communication is not message sent, but message that is perceived and understood by the receiver. Meaning of a message is not in the mind of the sender, it is in the mind of the receiver. More often than not, the sender of the message forgets this crucial link between himself/herself and the receiver of the message.

Article Price : Rs.50

Organizational Culture and Soft Skills Quotient

-- Rita Rangnekar

Every organization is said to have a distinct culture which is determined by its people, behavioural patterns, policies, HR practices, business strategies and mainly, its value system. The article attempts to investigate whether an organization can also be attributed with a soft skills quotient and checks out the parameters on which the quotient can be measured. It also discusses whether an organization can try and retain a culture which it values, through strategic recruitment and selection. If culture can be filtered, then it may also be possible to filter the soft skills quotient.

Article Price : Rs.50

The Difference in Emotional Quotient between Male and Female Management Students

-- Yogamaya Panda

This paper investigates the difference in the emotional quotient among the management students of IBS, Bhubaneswar. A study was conducted on a batch of 51 (semester I) MBA students (male = 31 and female = 20), and the results were subjected to statistical analysis. It was found that the emotional quotient of the female students was significantly higher than their male counterparts.

Article Price : Rs.50

Please Let the Pedestrians Pass!

-- Hardeep Singh Anant

People unknowingly contribute to violence in society. Violence germinates at the individual level and grows to the national level. An act of terrorism is committed, at the interpersonal level, when a powerful person uses unjust force in order to punish a weaker party or enforce compliance. This creates resentment and a longing for revenge, which in turn leads to more violence. Conflict is inherent in the nature of man and he will always find reasons to dispute. The conflicting instincts—social, appropriation, rebellion—have led man to live a fragmented life within a fragmented society. The path of selfishness, dominance and conflict is a road to nowhere, and unless we adopt the values of forbearance, equanimity and non-violence, we will continue to perpetuate terrorism and create misery for ourselves.

Article Price : Rs.50

The Self-Fulfilling Prophecy

-- Rachna Sharma

This article explains the concept of Self-fulfilling Prophecy and the process of how it works. The theory proposes how others expectations affect our beliefs of ourselves and impacts our behavior. It is the verbal and non-verbal messages and strokes which we receive from significant people in our lives that influence our self-concept and determine our behavior. The article further explores how this concept can be used as a management tool for increasing the confidence and motivation of employees. The article concludes with useful tips to managers on how this concept may be successfully implemented to enhance performance and productivity in organizations.

Article Price : Rs.50

Jaipur—An Enchanting Charm of a Cultural Heritage

-- Vandana Sharma

The sprawling desert, magnificent forts and palaces, royal past, rich culture and heritage, vibrant folk music and miniature art and crafts together make Rajasthan a well-known state, not only in India, but world over. The ethnic beauty of the state is so enthralling and captivating that one would like to visit it at least once in his/her life. Jaipur, being the capital and the most vibrant city of Rajasthan, draws the attention of foreign, as well as domestic tourists throughout the year. With time, the popularity of Jaipur as the "pink city" has increased immensely. A large number of tourists from far-off places keep visiting the place to experience the richness of its culture and traditions. They are fascinated by the exotic cultural heritage of Jaipur which is exquisite and rare. This article delineates the rich legacy of Rajasthan with special reference to the cultural heritage of Jaipur.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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