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Management
Global CEO
March '08
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Tenmiles Corporation
Sarbanes-Oxley and implications for recruitment
Nurturing new ideas
Trust in management : A literature review
Successful CEOs in different economic times
The ailing Citi and the new CEO
Intelligent leaders
KPO services : Business dynamics and challenges
Social Intelligence : The New Science of Human Relationships
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Tenmiles Corporation

-- Shalin Jain

"We produce world-class software products and leverage innovative trends in product functionality and usability."

Article Price : Rs.50

Sarbanes-Oxley and implications for recruitment

-- Sumati Reddy

The article analyzes the effects of the Sarbanes-Oxley Act (SOX) of 2002 on the internal functioning of organizations, with a special focus on the recruitment function. It points out that apart from instituting measures to comply with SOX stipulations, it is also important to re-orient HR processes towards building and maintaining an ethical workplace.

Article Price : Rs.50

Nurturing new ideas

-- Srikanta Kumar Padhi

`Think global - act local' is a buzzword for global companies. The increased trend towards mergers and acquisitions, alliances, partnerships, etc., insists that corporate world should focus on their employee involvement practices by studying how other global players are evolving by successfully managing innovative ideas. This article focuses on the secrets of successful managerial excellence of most idea-friendly companies i.e., IBM and Toyota. Further, it throws light on the techniques and methodology used by these two companies.

Article Price : Rs.50

Trust in management : A literature review

-- Smita Gupta

Trust is an important part of strategic choice and managers who develop optimal trust in relationship with workers will improve their firm's performance. Trust tends to encourage risky behaviors, such as proposing creative alternatives in a decision-making group. A review of literature reveals that trust can assume many different forms and may be affected by a number of factors within the context of interpersonal relations. In the light of these factors, this article tries to explore the concept and importance of trust in management in organizations. It also tries to study the factors that affect or determine the level of trust towards management by the members of the organizations.

Article Price : Rs.50

Successful CEOs in different economic times

-- Prof. G S Maheshwari

In today's competitive world we find that many good companies have failed and many new companies have come into existence. Companies have failed because their CEOs failed to recognize the need to change. Their focus drifted from the three Cs - Customers, Competition and Change. Their business became history as they failed to reengineer themselves. This article explores the characteristics of successful CEOs in different economic times.

Article Price : Rs.50

The ailing Citi and the new CEO

-- Annam Anand

The international banking giant was caught in the sleeping mode and posted a record loss of $9.83 bn for the fourth quarter. There are growing concerns that the new CEO with inadequate experience may not be able to revive the ailing firm.

Article Price : Rs.50

Intelligent leaders

-- Prof. G V Srinivasa Datta

Leadership is one of the most read and researched topics in management. The search is still on to find the unique but still elusive set of skills, abilities and attributes of good leaders. Among the ones identified so far, intelligence is assumed to be of greater importance as suggested by the volumes of research conducted so far. It would be, thus, very useful for practicing HR managers to evolve methods to assess the intelligence of aspiring leaders, who are being considered for promotions or recruitment in practical business environment.

Article Price : Rs.50

KPO services : Business dynamics and challenges

-- A Sarangapani and T Mamatha

The realm of outsourcing has expanded the business thinking both beyond creative and geographic boundaries. Indian outsourcing scenario has been developing and adapting to international demands at lightening speed. The Knowledge Process Outsourcing (KPO) industry has opened new vistas to various business opportunities. While on the demand side as quality, prompt response, costs, etc., have emerged as decision factors, the suppliers are struggling to acquire customers, attracting and retaining the talented workforce, meeting the desired standards. It is in this context, the present article analyzes the supply side dynamics of this industry.

Article Price : Rs.50

3M : Cultivating core competency

-- Mridu Verma

This case study talks about the business growth strategies of 3M, a company with diversified business presence. It also outlines how the company used its technological prowess to enhance its business opportunities. 3M's technology portfolio and process capability are at the core of its unique business model. These technology platforms are the threads that weave together the company's diverse businesses. To grow its core business, the company intends to build on 3M's strengths through constant reinvention, stronger key customer partnerships, customization, solving customers' needs, entering niche areas and capturing new segments. The idea is to defend created markets against new entrants, using dual branding in the upper middle market; emphasizing product localization using a mixture of brands and local acquisitions as well as thoughtfully extend private labeling and accurate capacity planning.

Social Intelligence : The New Science of Human Relationships

-- Author: Daniel Goleman Reviewed by Dr. Bharti Thakar

The book explores the startling facts about the effects of our interpersonal relationships. Its most fundamental discovery is that we are designed to be social, constantly engaged in a `neural ballet' that connects us brain-to-brain with those around us. Far more than we are consciously aware, our daily encounters with parents, spouses, bosses and even strangers shape our brain and affect the cells in our body. The effect percolates down to the level of our genes for good or bad. Our reactions to others, and theirs to us, have a far-reaching biological effect, sending out cascades of hormones that regulate everything from our hearts to our immune systems, making good relationships act like vitamins and bad relationships like poisons. This book leads us to rethink about some of the fundamental areas of organizational behavior and consequently human resource management.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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