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The IUP Journal of Supply Chain Management

Mar-Jun '10
Focus

This issue brings out various aspects of supply chain management viz. integral performance metric for supply chain performance, Data Envelopment Analysis (DEA) and Analytic Hierarchy Processing (AHP) as tools for measuring efficiency, supply chain inventory planning, supply chain modeling, reverse logistics and infrastructure issues in supply chain.

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Cash to Cash Cycle as an Integral Performance Metric in Supply Chain Management: A Theoretical Review
Reconsidering Supply Chain Management Paradigms: A Question of Efficiency
Efficiency Measurement Using DEA and AHP: A Case Study on Indian Ports
Traditional Inventory Planning to Multi-Echelon Supply Chain Inventory Planning: A Critical Review
Supply Chain Models with Imperfect Production Process and Volume Flexibility Under Inflation
Reverse Logistics: An Imperative Area of Research for Fashion Supply Chain
Cold Chain Infrastructure for Frozen Food: A Weak Link in Indian Retail Sector
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Cash to Cash Cycle as an Integral Performance Metric in Supply Chain Management: A Theoretical Review

- - Melek Akgün and Meltem Gürünlü

Supply Chain Management (SCM) involves the management of flows in a chain. These flows are material flow, information flow and money flow within a close network comprising suppliers, manufacturers and customers. The coordination and integration of these flows within a firm and among firms are critically important for an effectively operating supply chain. For this reason, new performance criteria should be introduced in order to evaluate the performance of the supply chain as a whole. One of these new criteria is Cash to Cash Cycle (CCC) which is calculated for any firm by subtracting the debt turnover period from the sum of inventory turnover and receivables turnover periods. Hence, one effective way of shortening the cash conversion cycle for an individual firm may be by contracting the days of receivables and inventory outstanding and extending the days of payables outstanding. However, some of the measures taken by a firm within a four-tier supply chain, consisting of suppliers, manufacturers, distributors and customers in a debt-receivable relation, have zero effects on the supply chain's total cash conversion cycle. The aim of this study is to develop a theoretical lens by examining the factors influencing CCC—an integral metric for the performance evaluation of supply chains.

Reconsidering Supply Chain Management Paradigms: A Question of Efficiency

-- Masato Shinohara

This paper aims to re-evaluate the value system of Supply Chain Management (SCM) by examining the elements of paradigms that are embedded in the theories and practices. Conceptual analyses are made on the meaning of optimization of supply chain by efficiency pursuit. Limitation of rational decision making, theories of stock minimization, lead time shortening, value-added services, supply chain integration, systemization and professionalization due to the limitation of information obtainable and the complexity of the economy are pointed out. The author suggests that currently prevailing SCM paradigms are static and efficiency in supply chains should be measured dynamically, taking different time spans into account. In the face of growing concern over unequal distribution of wealth and the scarcity of natural resources with the vast Asian population participating in the global market, the traditional division of labor and comparative advantage theories are now subject to reconsideration. Future studies in this field should take into account the Asian value system of modesty, diligence and long-term orientation on the basis of benevolence, trust and harmony. A cross-disciplinary and cross-cultural analyses of the SCM paradigm has rarely been done. This paper claims to raise questions on the existing paradigm in this field and contributes as an explorative study to the restructuring of SCM theories.

Efficiency Measurement Using DEA and AHP: A Case Study on Indian Ports

-- Debendra Kumar Mahalik, Sreekumar and Gokulananda Patel

Success depends on adopting the best practices for the entire process of supply chain and competition makes organizations choose and improve the supply chain process. In order to improve, comparing with respect to a standard process—better known as benchmarking—is necessary, and in order to compare, performance measurement or efficiency measurement is a must. Issues that arise are how to identify, how to measure, where to improve and how much to improve. If these questions are not dealt with, the entire exercise will be fruitless. In this context, measuring the efficiency quantitatively and qualitatively is not an easy affair as Supply Chain Management (SCM) consists of a number of processes and activities. So, there is a need to formulate models for measurement and improvement. In this paper, an attempt has been made to measure efficiency by different techniques and the same has been explained through a case study on Indian ports. The paper mainly uses Data Envelopment Analysis (DEA) and Analytic Hierarchy Processing (AHP) as tools for measuring efficiency.

Traditional Inventory Planning to Multi-Echelon Supply Chain Inventory Planning: A Critical Review

-- Srikanta Routroy

The inventory planning problem was first addressed with assumptions of a single echelon and a single non-perishable product with deterministic independent demand without any constraints; but now, the research has shifted to a multi-echelon supply chain inventory planning with many constraints arising from supply chain members at different stages with stochastic behavior in terms of demand and lead time for both perishable and non-perishable products. Multi-echelon inventory planning has been a particularly difficult problem to solve in supply chain and not much progress has been made in this context to be useful to managers. The different issues of traditional inventory systems and multi-echelon supply chain inventory systems are discussed in detail.

Supply Chain Models with Imperfect Production Process and Volume Flexibility Under Inflation

-- S R Singh and Urvashi

This study develops a supply chain from the perspective of both the manufacturer and the retailer. The effect of imperfect production processes on lot-sizing is also considered. In this paper, a production model that takes into account volume flexibility, weibull distribution deterioration rate and inflation is proposed. Items of imperfect quality can be sold at a reduced selling price. The solution of the inventory system is illustrated with the help of a numerical example. The sensitivity of some variables to changes in the values of the parameters of the systems is also examined.

Reverse Logistics: An Imperative Area of Research for Fashion Supply Chain

-- V G Venkatesh

The objective of this paper is to research on the current strategies and importance of Reverse Logistic (RL) operations and their impact. This review also establishes the role of the returns policy in the fashion supply chain. It also covers the different strategies adopted in the reverse supply chain across various supply chains and how it can be interconnected in the fashion supply chain. Retrogistics has always been considered as one of the least explored cost-oriented research areas. Beyond the handling of recycling and reuse, there is a tremendous scope for analysis of the returns in the RL process for identifying the causative factors. An analysis of causative factors may help in taking remedial measures for reduction in number of returns. Hence, several retail organizations have started giving importance in developing a best strategy and process for returns on the management program. Again, it is imperative for evolving strategy specific to the fashion industry/business to their specific needs and nature of operations. This review paper discusses different elements/strategies of operations involving RL in the fashion supply chain, different applications highlighting advantages and profit improvement/cost savings.

Cold Chain Infrastructure for Frozen Food: A Weak Link in Indian Retail Sector

-- Jitendra Rathore, Anamika Sharma and Karunesh Saxena

Recently, the retail sector, particularly organized retail has shown enormous growth. Categories in retail, like food and grocery have a lot of potential owing to changing lifestyles, demographics and various other growth drivers. India is a country of geographic diversities—varied soil-types, habitats, climates and vegetations. Congenial agricultural conditions make India the second largest producer of food and fruit in the world. Interestingly, food and grocery constitute the largest segment of retail of all categories and organized retail views this category as a big opportunity. However, on the other side, there have been staggering losses in the food (frozen) sector due to ill-equipped and weak cold chain infrastructure of the country ensuing post-harvest losses. The article is an attempt to draw the attention of the reader towards the potential that exists in the frozen food business in India. There are challenges but no dearth of opportunities; a collaborative effort on the part of various stakeholders like public-private partnership, cartels and cooperatives can significantly help in building a sturdy supply chain that would contribute to the Gross Domestic Product (GDP), generate employment, help in increasing exports and benefit stakeholders.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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