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Management

Global CEO

April '04

Regular Features
Country Scan Case Study Globe Scan	Book Summary Data Bank References

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Infosys in 2003

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Comcast in 2004: The disney bid

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Agilent technologies - incorporating risk into corporate strategy

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Corporate governance at unilever

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Sumantra ghoshal: Years ahead of his time

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COVER STORY

Infosys in 2003

--AV Vedpuriswar

In the most demanding time of the industry since Infosys was created, the company continues to flourish. It is well placed to take on the next set of challenges and move closer to its vision of becoming a globally respected corporation.

Article Price : Rs.50

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GLOBALIZATION

Wanted - Chief globalization officer

--Trevor J O'Hara

How then can CEOs ensure a watertight ship for navigating global waters? What are the ingredients that ensure global organizational success the first time around? And how can the organization build and ensure commitment to exploiting competitive advantage in overseas markets, based on rigorous and thorough analysis? Enter the Chief Globalization Officer.

STRATEGY

Comcast in 2004: The disney bid

--Ravi Madapati

In a move to create the world's biggest media company, Comcast has launched a $54 bn hostile bid to acquire Walt Disney in February 2004. Whether the deal would be successful or not is dependent on Comcast winning a clear majority in Disney shareholdings. Only time could tell what would happen.

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RISK MANAGEMENT

Agilent technologies - incorporating risk into corporate strategy

--Rajesh Kumar Singh

Agilent Technologies, a leading supplier of electronic test and measurement products is facing serious threats from the downturn of telecom, semiconductor and associated semiconductor capital equipment markets. It has taken several steps to ward off these threats. It believes that it has the cost structure as well as innovative products to compete effectively. But as competition increases, it remains to be seen how Agilent will cope with uncertainty in the years to come.

Article Price : Rs.50

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TECHNOLOGY

Microsoft Xbox: Taking on sony playstation

--Ravi Madapati

The article talks about Xbox, Microsoft's future-generation video game system that delivered powerful gaming experience. Sleek and powerful in its look in a rich shade of black, Microsoft believes that Xbox empowers game artists by giving them the technology to fulfill their creative visions, creating games that blurred the lines between fantasy and reality. But the ambitious product launched in 2000 is receiving a lukewarm response in the market.

CORPORATE GOVERNANCE

Corporate governance at unilever

--Vijaya Agarwal

This article examines Unilever's corporate governance practices with special reference to board structure, board committees, directors' compensation and investor relationship.

Article Price : Rs.50

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TRIBUTE

Sumantra ghoshal: Years ahead of his time

--Rajesh Kumar Singh

The real problem with strategy is how to structure organizations and how to implement the strategy through people. You cannot manage third generation strategies through second generation organizations with first generation managers. - Sumantra Ghoshal

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CASE STUDY

Waste management incorporated: The crisis and beyond

--Ravi Madapati

Waste Management (WM) is a leading provider of comprehensive waste management services in North America. WM serves municipal, commercial, industrial and residential customers throughout the US, Canada and Puerto Rico. In the 1990s, WM faced many charges ranging from manipulating accounts to bad environmental management practices. By 2003, WM seems to have recovered. But the question remains whether the past would haunt WM.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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