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Management
HRM Review

April'04
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Appraising Human Performance for Organizational Development
Branding HR Department
Creative Performance Strategies
Creative Time Management
Developing a High-performance Workforce
Executive Relocation - New Perspectives
Musings on Old 'Pillars' of the New HRM
HR Perspectives in TQM

Innovate or Perish
Innovation in Work Design - Volvo Experience

Innovations in Human Resource Development

Innovative Team Management for Results
Personal Innovation
Utilizing 360-degree Feedback Innovatively
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Appraising Human Performance for Organizational Development

--Manodip Ray Chaudhuri

To achieve performance, management has to identify organizational goals and act as a navigational tool in helping the organization in achieving them. An effective performance management exercise gleans out the best performers and helps them in achieving performance standards at work.

Article Price : Rs.50

Branding HR Department

--Joseph Benson and Bret Kinsella

Every company, every person, and every organization has a brand. Brands are born when there are customers to serve, skills to be practiced, and values to be created.

Article Price : Rs.50

Creative Performance Strategies

--Gary B Brumback

HR professionals need to take a proactive role in promoting and carrying out strategies to uplift organizational performance. Brumback discusses five strategies to be followed by HR professionals to build that high-performance organization.

Article Price : Rs.50

Creative Time Management

--Salma and Shaun H Ajani

Time management touches every facet of Human Resource (HR). Hence, it is the responsibility of HR professionals to understand these time management philosophies and techniques. Efficient incorporation of these methods optimizes the human capital of the organization.

Article Price : Rs.50

Developing a High-performance Workforce

--Bray J Brockbank

Knowledge workers of the digital age are expected to perform effectively in virtual teams. They need to be innovative and flexible. Author and Consultant Bray J Brockbank identifies the process to develop a high-performing workforce in this knowledge-based economy.

Article Price : Rs.50

Executive Relocation - New Perspectives

--Andrew Dutta and Manjeesh K Singh

With the advent of globalization, the international assignments of the executives have gone up significantly. This in turn, has led the HRD to develop new strategies to cope with the new dispensation.

Article Price : Rs.50

Musings on Old 'Pillars' of the New HRM

--GRK Murty

In response to a question, 'what managers need to know to manage well in this new and more challenging world,' Peter Druker said, 'You have to learn to manage in situations where you don't have command or authority, where you are neither controlled nor controlling'. This, he said, 'is the fundamental change'. To manage such a change, organizations, once created, do not call for great visionaries: All that they call for is competent and devoted leaders who are generous in using 'grace' and 'concern' while nurturing their organizations-looking after and caring for them, steadily and consistently. And, that is what this article desires to revisit.

Article Price : Rs.50

HR Perspectives in TQM

--CV Ramanan

The article focuses on the need for Total Quality Management (TQM) in an era of globalization, liberalization and high competition. The basic issues related to TQM implementation strategies have been discussed in detail. The article highlights viable and practical TQM implementation strategies. Preparation for TQM initiatives, getting started, implementing the TQM plan and monitoring the effort, have been discussed in a simple, direct and lucid style. Based on practical experiences, important considerations in the form of Do's and Don'ts have also been explained.

Article Price : Rs.50

Innovate or Perish

--KBS Kumar

The traditional building blocks of a business were land, labor, capital and management. No doubt, these three do hold significance even today, but, would be meaningful only if these are joined by a fourth and the most important element called 'innovation'.

Article Price : Rs.50

Innovation in Work Design - Volvo Experience

--PVL Raju

Several Swedish organizations like Saab-Scania and Volvo made successful experiments that were designed to change the work environment and improve employee satisfaction. Volvo committed substantial resources for the cause of improving the work environment at its plants.

Article Price : Rs.50

Innovations in Human Resource Development

--J Narasimha Rao

Innovation is instrumental for the all-round progress of an organization. It embraces invention and reinvention in all spheres of life. Through innovations, survival and dynamic continuity can be assured with high certainty, says Rao.

Article Price : Rs.50

Innovative Team Management for Results

--Kelvin F Cross

Fast teams lead to fast results when a few skilled workers join hands to serve customers. Kelvin F Cross, in this article, suggests a few strategies to form customer-centered fast teams and achieve high-performance.

Article Price : Rs.50

Managing Shop Floor Innovatively

--John Albion

Manufacturing should be a global weapon of competitiveness. "Get out of that office, get on to the shop floor, and learn to get real with the people who create profitability," suggests John Albion.

Personal Innovation

--Paul Stone

If the innovation streak is strong and pronounced in one's attitude, then, one is insulated against down trends. Entrepreneur and author Paul Stone describes a seven-step process.

Article Price : Rs.50

Spirituality and Ethics in HR

--Corinne McLaughlin

Spirituality is not confined to the religious domain. It has made its presence felt even in the realm of business. Smart enterprises are finding novel methods to rope in spirituality into the workplace. What is emerging is a new attitude towards the workplace as a place to fulfill one's deeper purpose, says Corinne McLaughlin.

Utilizing 360-degree Feedback Innovatively

--Radha R Sharma

If 360-degree feedback is a revolution in PA system, it has still gone a step ahead to include family, spouse and friends to make it truly comprehensive. Optimizing the utility of this method would help in leadership development, suggests Radha Sharma.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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