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Advertising Express


April' 06
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Marketing to Women
The New Indian Woman: Implications for the Marketer
Marketing Strategy Failure: Diagnosis and Treatment
Experiences: the Heffalump of Our Time?
Ancient Philosophy: Commodity Branding
Guilt in Advertising
The Marketplaces of Knowledge
The Marketing of Intent: False Claims, Guarantees, and Thee
Personal Determinants of Website Effectiveness in Internet Marketing
Retail Strategy, Store Design and Shopping Behavior: The Watsons Way
Innovation in the Route to Market: The New Competitive Edge
Knowledge Product Development
Feminine Buying Culture
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Marketing to Women

- - GVS Sreedhar

Nowadays, marketers compete fiercely for every bit of the market pie and conduct elaborate exercises in segmentation to see if they can find a new consumer segment. Therefore, it must have been astounding for them to discover a relatively untapped segment comprising half the worlds population. Women today, have made their mark in every sphere of activity. In the process, they have become empowered, confident and knowledgeable consumers who know what they want, and have the financial independence to buy anything. This article looks at how this transformation came about and what its implications are for the marketers.

Article Price : Rs.50

The New Indian Woman: Implications for the Marketer

- - Ratnaja Gogula and GVS Sreedhar

The multifaceted and multitasking New Indian Woman (NIW) is driven not by money alone, but by achievement as well. While globalization has led to the evolution of the NIW in both urban and rural India, in terms of exposure, it has had an impact only on the new Indian urban woman. Her consumption concerns arising out of her newfangled roles, along with her exposure to new channels of information such as the Internet, necessitates marketers to address her needs separately. This IT-enabled NIW is bound to be an opportunity for marketers if their strategies are tailored accordingly.

Article Price : Rs.50

Marketing Strategy Failure: Diagnosis and Treatment

- - Melani Prinsloo, Leyland F Pitt and Pierre Berthon

Many well-formulated marketing strategies fail dismally. Disappointed marketing executives who devise the plans usually blame its formulation, yet there is evidence to suggest that most plans and strategies fail because of poor implementation. This article reviews a well-known tool for the diagnosis of marketing strategy implementation, and then identifies a number of reasons why implementation of marketing plans and strategies so often fail.

Article Price : Rs.50

Experiences: the Heffalump of Our Time?

- - Bodil Stilling Blichfeldt

Consumers no longer buy products and services. Instead, they buy experiences.This is how the story told by the protagonists of the experience economy goes. However, despite the importance ascribed to consumers as experience-seekers, we still need to define what consumer experience is.

Article Price : Rs.50

Ancient Philosophy: Commodity Branding

- - Tapan K Panda

Ideas and philosophies govern everybodys life and destiny. The idea of business is always presented as an antithesis to the philosophical thoughts governing our life. The dichotomy comes out of an assumption that philosophy is metaphysical and business is about materialism. Philosophy is about the `life next; whereas, business is a `life vest. Here is an attempt to use the ancient Daoist, Buddhist teachings, and Friedrich Nietzsches philosophical filters to the subject of commodity branding. The author shows how these teachings and philosophies are relevant to the decisions of commodity branding. This article attempts to examine the successful commodity branding initiatives, lists out critical success factors and finds consistency in the way the results of this issue are understood, through the understanding of ancient learning and philosophical thoughts. A combination of old philosophical musings and empirical findings explain how a customer could be made brand loyal for a commodity. A conceptual framework proposed by the author tries to bring both the spiritual and material thoughts together for commodity branding. Finally, the author gives a set of recommendations about the category of business that can use this knowledge effectively.

Article Price : Rs.50

Guilt in Advertising

- - Sampath Ranganathan,
Sandipan Sen and Balaji C Krishnan

In this article we review the literature on guilt in advertising. We examine the role of responsibility and involvement, and the religions impact towards making people feel guilty. Guilt is proposed to have a positive impact on altruism and behavioral intentions, and a low impact on perceptions of ad effectiveness. Here, the reasons behind these are examined, and suggestions are provided to make guilt an effective theme in advertising.

Article Price : Rs.50

The Demise of Network Television Model in the US: Causes and Consequences

- - David Vinjamuri

A huge shift is underway in the US as network television content is suddenly becoming available over the Internet from Apple iTunes, Google, Yahoo! and others. This has created both chaos and opportunity for advertisers. This article traces the causes and consequences of this new development in the world of media.

The Marketplaces of Knowledge

- - Suresh Sood

In this article, the author discusses how libraries are reinventing themselves and how they will occupy the central position for all future information needs of advertisers and marketers for effective marketing.

Article Price : Rs.50

The Marketing of Intent: False Claims, Guarantees, and Thee

- - William S Lightfoot

This article explores the marketing of intent, false claims, and guarantees, and concludes with a discussion on ethics and some recommended guidelines for making sure that the claims do not cross the ethical boundary.

Article Price : Rs.50

Personal Determinants of Website Effectiveness in Internet Marketing

- - Inés López

Over the last few years, the Internet has registered an unprecedented growth. Corporate websites have become the main support for companies communication activities through the Internet. Nevertheless, little attention has been paid to the effectiveness of websites and its determinants. This article discusses and presents the three personal determinants (self-efficacy, affect towards the Internet, and product familiarity) that contribute to the formation of consumers attitudes and purchase intention online.

Article Price : Rs.50

Retail Strategy, Store Design and Shopping Behavior: The Watsons Way

- - Thomas Tan Tsu Wee and Adeline Kwan Li Feng

In this article, the broad context for the study of retail strategy, store design and shopping behavior within a store environment is set out. The authors chose `Watsons Your Personal Store, to illustrate the use and the application of these variables. Watsons is an international specialist store that sells a broad range and assortment of health and beauty products. This article seeks to evaluate Watsons store layout and design variables, and to examine each of these in line with the companys overall retail strategy. It concludes with some recommendations to further enhance Watsons competitive advantages in the retail industry.

Article Price : Rs.50

Innovation in the Route to Market: The New Competitive Edge

- - Hugh Wilson and Malcolm McDonald

Technological advances have changed the way the world does business. For instance, banking once meant going to a bank. Then along came ATMs, call centers, Internet, interactive TV and so on, but branches of banks did not go away. All that happened was that consumers got greater control over the way they interacted with banks. This article spells out some of the implications of this new world of commerce.

Article Price : Rs.50

Knowledge Product Development

- - Himanshu Dutt

This article differentiates between conventional products and knowledge products with emphasis on how knowledge products suitably offer need gratification and help a firm in gaining competitive advantage in the marketplace. A distinct feature here is that, knowledge products use some sensor technology, which adjusts automatically to the changing conditions. The article also outlines the process of knowledge product development and chalks out a design for the same.

Article Price : Rs.50

Feminine Buying Culture

- - Kavita Sashidharan

From time immemorial, women have been considered either to have less or no effect in terms of purchase decisions. This research insight dwells into this aspect and aims to study the purchasing behavior in women.

Article Price : Rs.50

Changes in the Global Advertising Industry: From Mass Market Advertising to In-Store Advertising

- - Priti Krishnan and Sumit Kumar Chaudhuri

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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