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Management

Effective Executive


April' 06
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Retaining Talent : Challenges to HRM
Training BPO Executives: The Indian Experience
Jet-Sahara Merger: Its Time to Consolidate
Mittal Steel: Reshaping the Global Steel Industry
News Corp. Reties Knot with Internet: Its Now or Never
Strategies for the Future: A Perspective
Essence of Innovation in the 21st Century: Be Creative
Marketing Convergence: Alls Not Well
New Service Development: Key Success Factors
Online Advertising offers unparalleled reach and mass customization of communication messages.
Corporate Social Responsibility: The Changing Face of Indian Industry
Securities and Exchange Board of India: Clause 49 and Independent Directors
Family Entertainment Centers: Changing Retailscape
Job Seekers vs Entrepreneurs: Its All About the Rat Race!
Navigating Your Career: Take Charge!
Handshake: The Art of Making an Impression
Marketing and Communication Strategy of Titan Industries Watch Division
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Retaining Talent : Challenges to HRM

- - Vineet Tandon

With the economy experiencing robust growth, the role of HR managers has become more arduous. The challenge of acquiring new talent and retaining the existing talent is only going to intensify. Whats the road ahead for HR managers?

Article Price : Rs.50

Training BPO Executives: The Indian Experience

- - Mamta Baranwal

BPOs should not have the mistaken notion that a single training process will make a drastic change. But even after the training, learning on-the-job is a continuous process for BPO executives. The article discusses the importance of proper training.

Article Price : Rs.50

Jet-Sahara Merger: Its Time to Consolidate

- - Sadhu Ramakrishna, and Pradip Sinha

With nearly half of the countrys aviation market under its belt, Jet Airways has now an opportunity to rule the market.

Article Price : Rs.50

Mittal Steel: Reshaping the Global Steel Industry

- - Amit Singh Sisodiya, Sarath Jutur

Mittals hostile bid for Arcelor makes it clearthe global steel industry needs to get rid of flab and fragmentation.

Article Price : Rs.50

News Corp. Reties Knot with Internet: Its Now or Never

- - M Vinaya Kumar

Rupert Murdoch, the head of one of the worlds largest me-dia conglomerates, News Corp., is in a dilemma; digital dilemma to be precise. His traditional media businesses-newspapers, television and film businesses-are up against a monster in the form of the Internet, which is fast emerging as a medium of its own. The rapid rise in the advertising revenues on the Net has made Murdoch, once an Internet skeptic, along with other media companies accept it as the future. Asserting this Murdoch said, "I dont think theres any doubt that the internet is going to improve out of sight when we get better telephone services. It is going to be used more for information and entertainment. It is going to affect newspapers; it is going to affect television.

Article Price : Rs.50

Strategies for the Future: A Perspective

- - Saptarshi Purkayastha

Firms today have reached the limits of incrementalism. The earlier strategies are not going to deliver efficient results because the world of tomorrow will be vastly different from what it is today.

Article Price : Rs.50

Essence of Innovation in the 21st Century: Be Creative

- - E Naveen Kumar

Innovation is pivotal to the progress of organizations. With the innovation rate in most markets increasing, an organizations ability to prolong creativity in its products, processes and members becomes a significant challenge.

Article Price : Rs.50

Marketing Convergence: Alls Not Well

- - Subhadip Roy

Marketing convergence deals with the integration of technologies and marketing strategies.

Article Price : Rs.50

New Service Development: Key Success Factors

- - Swetha Srivastava

Limited research has been carried out on the development of new services. Most of the studies focused on the unique characteristics of services that distinguish them from manufactured goods.

Article Price : Rs.50

Online Advertising: Opportunities Galore

- - K Suresh

Online Advertising offers unparalleled reach and mass customization of communication messages.

Article Price : Rs.50

Corporate Social Responsibility: The Changing Face of Indian Industry

- - Sreyash Satpathy

It is obvious that a business organization has to grow and generate profits. At the same time it is also mandatory to see that the society and the environment, in which the business operates, are nurtured.

Article Price : Rs.50

Securities and Exchange Board of India: Clause 49 and Independent Directors

- - Satheesh Kumar TN

Sebi should restrict itself to being a market regulator. Any attempt to overstep the boundaries of capital market regulation and transgress into areas under the normal purview of other agencies may not augur well with its reputation.

Article Price : Rs.50

Family Entertainment Centers: Changing Retailscape

- - B Naveen Kumar

The organized retail industry is expected to grow from the present Rs.35,000 cr to Rs. 1,00,000 cr. The future is for family entertainment centers.

Article Price : Rs.50

Job Seekers vs Entrepreneurs: Its All About the Rat Race!

- - Sharad Kamra

There are certain personality traits which help us know whether we are fit to do a job or start something on our own.

Article Price : Rs.50

Navigating Your Career: Take Charge!

- - Patrick Low Kim Cheng

Just as a business plan has to address key issues, ones career plans have to meet the companys unmet needs.

Article Price : Rs.50

Handshake: The Art of Making an Impression

- - Bipin B Padhi

A handshake, like a signature, reveals a lot about a person. A perfect handshake creates a good first impression and provides an executive with the much needed edge in closing a deal.

Article Price : Rs.50

The key to developing people and creating a great organization is to catch people doing things right.

- - Ken Blanchard

I never got involved in the argument on whos a leader and whos a manager. Peter Drucker said that leadership is about doing the right things, and management is doing things right. I rather think that there are two roles to leadership. The first is establishing vision and direction. Leadership is about going somewhere. If your people dont know where youre going, your leadership doesnt matter. They need to know what business youre in and what your picture of the future is. They need to know who you are (your purpose), where youre going (your picture of the future), what will guide your journey (your values) and what people should focus on (your goals). Once everybody knows where youre going, the second part of leadership kicks in: Implementation. Thats when you turn the traditional pyramid upside-down. And now the leaders who developed the vision are at the bottom, cheerleading, supporting, and encouraging everyone to live according to their vision and accomplish their goals.

The World is Flat

- - Thomas L Friedman

Thomas L Friedman in The World is Flat pens down his personal understanding of the globalized 21st Century. It describes how technological advancements along with social shifts have levelled the world and have brought people closer. He also discusses ten forces which have played pivotal roles in making the world flat.

Marketing and Communication Strategy of Titan Industries Watch Division

- - Sanjib Dutta, Sachin Govind

There has been a perceptible shift in consumer attitudes, which has tilted towards established brands. More and more people are actually willing to buy branded timepieces at a premium to flaunt them. Today, watches are all about style and statement - Manoj Dhanwani, Managing Director, Megan Impex Pvt. Ltd.2 in 2005. With the reinvention of Fastrack, what we are going to be seeing in the future is certainly a lot more investment in the brand, a lot more in terms of product collections, which will come in, in both watches and sunglasses and hopefully a more unified campaign that will span both categories -Bijou Kurien, Chief Operating Officer (Watches), Titan Industries Ltd. in 2005. The association with Aamir Khan was mainly due to the brand values that both Titan and the actor are associated with. We are both known for our commitment and obsession towards perfection, quality, innovativeness, setting new trends and our market leadership. - Bijou Kurien, Chief Operating Officer (Watches), Titan Industries Ltd. in 2004.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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