Peer evaluation is becoming more common among organizations either as a distinct
part of the performance appraisal process or as a significant sub-part of the
360-degree process. Furthermore, in light of the new workplace realities favoring teams,
organizations are coming to recognize that successful teams require effective interaction
between interdependent team members. This is particularly evident in the so-called
information technology or software companies where work assignments are often handled by
project or development teams. However, it must also be noted, lest the wrong impression
be given, that this phenomena is not confined to certain service sectors or
organizations; manufacturing firms, notably the well known Japanese companies have for long
made use of work teams, a trend which is now emulated by numerous others. Peer
feedback is, therefore, being suggested as one possible element that can be used to improve
the internal working of teams.
A general definition of peer appraisal is provided by Peiperl (1999) who states
that in peer evaluation, an individual's performance is evaluated by
one or more of that individual's co-workers, other than the individual's direct boss, subordinates or
external customers. In other literature, peer appraisal is generally defined as the process by
which an individual's colleagues who are of more or less the same rank in the
organization evaluate the performance of that individual (McCarthy and Garavan, 2001). In case of
a work group or team, the peers are easily defined as the other members of the work
group or team. In other cases, it is a little more difficult. The question of which specific
co-worker should be asked to provide such information is to be answered by
analyzing work relationships, and accordingly choosing those who have sufficient work
related interactions with the subject to be able to evaluate the same.
Peiperl (1999) mentions that peer review has the advantage of multiple sources
of feedback and the proximity of raters to the performance tasks being evaluated
should result in improved appraisals. It is also recognized that peer review can, by itself,
improve the quality of appraisal. For example, Othman (1994, p. 12) records that in order to
improve objectivity and transparency, new procedures proposed for performance evaluation in
the UN include the following: "self-appraisal, peer review, supervisor review, review
by subordinates for certain supervisory competencies, and/or review by a performance
review board or committee". As a result, organizations are relying more on multi-source
feedback of which an important component is the peer review. |