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The IUP Journal of Organizational Behavior
Focus

In a globalized business world, it is important to understand the contextualization of organizational behavior concepts and its implications on people’s issues in a cross- cultural context. In this issue, the papers have discussed topics from a cross-cultural perspective.

The first paper, “Correlates of Employees’ Attitudes Towards Participation in Decision Making”, by Hana Ornoy, examines the influence of cultural differences in forming employees’ attitudes towards participation in decision making. Traditionally, studies examining the issue of participation in decision making generally focused on the interest and desire of employees to participate. Breaking away from this tradition, this particular paper suggests that global managers should not only consider the motivation of employees for participation in decision making but should also take into account the cultural background of the employees.

The second paper, “Employee Attrition in the Malaysian Service Industry: Push and Pull Factors”, by Jessica Sze-Yin Ho, Alan G Downe and Siew-Phaik Loke, examines the push (interference with work-family-lifestyle balance, poor relations with co-workers, work stressors, unsatisfactory supervisory relationships) and pull (offers of better compensation, more interesting work, promotion opportunities, desire to return for academic studies) factors for attrition among the young well-educated professionals within the growing Malaysian service industry. By identifying these push and pull factors, the study hopes to provide valuable insights to employers with respect to understanding the needs of young Malaysian professionals (who are prone to job-hopping, a feature which is so characteristic of any fast growing industry), so that organizations can design innovative strategies for attracting and retaining these young professionals.

The third paper, “Examining the Factor Structure of Wong and Law’s Emotional Intelligence Scale with a Pakistani General Population Sample”, by Jahanvash Karim, examines exploratory factor analysis and structural equation modeling for assessing the factorial and construct validity of the Wong and Law’s Emotional Intelligence Scale (WLEIS). The premise of this paper is that measures of emotional intelligence are likely to reflect the dominant cultural values of the society of their origin and would therefore tend to include statements that are likely to be problematic outside the particular culture. WLEIS was administered on a sample drawn from Pakistan to assess the construct validity of the scale and it was found to be valid.

The fourth paper, “Human Resource Management Practices and Organizational Commitment in Higher Educational Institutions: A Kenyan Case”, by Dinah J Kipkebut, examines the impact of demographic characteristics and HRM practices on multi-dimensional organizational commitment in a non-western context. The findings of the study suggests that though HRM practices are more important than demographic characteristics in influencing organizational commitment, demographic characteristics and HRM practices differ in their influence on each dimension (affective, continuance, and normative) of organizational commitment.

The fifth paper, “Concurrent Validity of Peer Appraisal of Group Work for Administrative Purposes”, by Arvind Sudarsan, focuses on the need for developing ways of validating the results of peer review. This is warranted because there is an increased incidence of the use of peer reviews in organizations today despite the fact that peer reviews require a large number of competent assessors to make it effective and it also tends to suffer from self-serving assessments. Given this context, it is necessary to develop some method to validate the results of peer reviews.

The final paper, “Dispositional Predictors of Organizational Commitment: A Theoretical Review”, by Kuldeep Kumar and Arti Bakhshi, is a theoretical review of the dispositional predictors of organizational commitment. Organizational commitment is a well-researched topic, and what differentiates this paper is the fact that much of the published work on organizational commitment tends to focus on examining the environmental rather than dispositional sources of commitment. This paper primarily focuses on collating varied researches with the objective of providing some clarity with respect to the understanding of the dispositional predictors of organizational commitment.

-- Avinash Kumar Srivastav
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior