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Management
Global CEO
May '05
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Meet the CEO
Sony's new CEO
GM vs. Fiat The `Put' Option
Gucci: The making of a luxury brand
Cementing relationships Acquisition of L&T Cement by Grasim Industries
Intricacies of Ceo succession planning
Carly Fiorina's Ouster
The brand "Korea"
     
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Meet the CEO

- - Ravi S Madapati, K Rajesh Prabhakar

"Every member of the Evalueserve team is virtually in the `office next door', available to provide immediate assistance."

Article Price : Rs.50

Sony's new CEO

- - Ravi Madapati

On March 7, 2005, Nobuyuki Idei, Chairman and CEO of Sony resigned, handing over the reins to Howard Stringer. At an emergency meeting in Tokyo, Sony's board approved the transfer of power, making Stringer one of only a handful of foreigners ever to lead a top Japanese company. The move is the biggest management upheaval in Sony's 59-year history.

Article Price : Rs.50

GM vs. Fiat The `Put' Option

- - Krishna Kumar

Automotive Industry watchers were awaiting the implementation of the `put' between General Motors (GM) and Fiat. But the issue got delayed as GM had second thoughts on the agreement. This article takes a look at the problem with details on the background, reasons of both companies for entering into the agreement and the final resolution of the matter.

Article Price : Rs.50

Gucci: The making of a luxury brand

- - Mridu Verma

Gucci's troubles began in the 1970s as family members disagreed over strategy and wrestled for management control. A bitter infighting ensued between Aldo and Rodolfo Gucci, the founder's surviving sons, and the younger generation. In 1980, after twice being fired by his relatives, Aldo's son Paolo tried to launch a series of products under his own name.

Article Price : Rs.50

Cementing relationships Acquisition of L&T Cement by Grasim Industries

- - Saptarshi Purkayastha

India is the second largest cement producer in the world with cement production at 144 million tons and consumption at 117 million Tons, surpassing developed countries like USA and Japan. But, the industry is highly fragmented in nature with more than 55 companies controlling a total capacity of around 140 million tons. The Indian cement industry has tremendous scope for improvement in the long run, in spite of the fact that it has produced more than 100 million tons of cement for two consecutive years now.

Article Price : Rs.50

Intricacies of Ceo succession planning

- - VV Gopal

Family-owned businesses form a major chunk of the business landscape. It is in this context that the issue of succession planning assumes significance. It is incumbent on the existing CEO to not only identify and groom a successor, but also to ensure that a smooth transition mechanism is in place. The corporate world is full of instances wherein business majors have made headlines on account of the issue of succession.

Article Price : Rs.50

Rehabilitating Daiei - A Japanese retailer in trouble

- - Vivek Gupta, Swati Raman

The case highlights the expansion strategies of Daiei Inc., a leading Japanese retailer. This expansion was funded by acquiring huge debts, which led the company to bankruptcy in the fiscal 2001-02. The case then describes the various efforts of Daiei to restructure and reduce its debt burden and explains why they were unsuccessful. It also describes the initiative taken by the Japanese government owned Industrial Revitalization Corporation (IRCJ) to help Daiei turnaround. The case then discusses the plans that IRCJ and Marubeni led consortium, which was selected as its sponsor, have for Daiei's rehabilitation. It explores the future prospects for Daiei in the light of the recent developments and also throws light on the possible harm for the Japanese economy if IRCJ fails to deliver the desired results in the proposed time frame.

Carly Fiorina's Ouster

- - Ravi Madapati

On February 9, 2005, Hewlett-Packard's (HP) Board of Directors announced that it had fired CEO Carleton S Fiorina after the controversial $19 bn Compaq acquisition failed to produce expected benefits. With her resignation taking immediate effect, Robert Wayman, Chief Financial Officer of HP, was appointed interim CEO and was also nominated to the California-based company's Board of Directors. Patricia Dunn, Vice Chairman of Barclays Global Investors, was named Non-Executive Chairman of the board. Dunn has been on the board of HP since 1998.

Article Price : Rs.50

The brand "Korea"

- - Shishir Kumar

Korean products have raised their image by shifting from low-end mass products to high-tech premium products. In the overseas markets Korea was once perceived as a country of labor disputes and widespread corruption, where political intervention in corporate management was common. But, today the enhanced quality of Korean products has improved the image of the country, which in turn has given Korean products an edge over products from other countries.

Article Price : Rs.50

Kmart's 10 Deadly Sins - How Incompetence Tainted An American Icon

- - Y Chandra Sekhar

Kmart's filing for bankruptcy has shocked the retail community. During its 40-year history, the company has grown and expanded immensely. However, escalating problems resulted in this drastic decision. This book, through in-depth probe and research, attempts to categorize the factors and offer valuable insights to other retailers on how the growth of a company has to be managed and what are the potential areas that can result in the decay.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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