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Management
Global CEO
May '08
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"Arcil's broader objective remains unlocking, recycling and channelizing such locked in natural resources for continued economic development."
Foremost considerations for effective leadership within diversified top management teams
Collaborative strategic planning and management
Mergers and Acquisitions : Reasons for failures
Challenge of CEO succession : The plan to hire right
Business process outsourcing : Innovation and growth strategies
Turnaround Excellence Six Studies of Corporate Renewal
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"Arcil's broader objective remains unlocking, recycling and channelizing such locked in natural resources for continued economic development."

-- S Khasnobis

Article Price : Rs.50

High performance leadership : Narratives of identity and control in corporate leadership development and performance management

-- Richard Bolden, Jonathan Gosling,
Dr. Inmaculada Adarves-Yorno, Prof. John Burgoyne

In this article we review the outcomes of a three-year workshop series with senior leadership and management development managers from a range of public and private sector organizations. The aim of this enquiry was to explore the interface between performance management and leadership development systems and the extent to which they can complement one another to offer a coherent progression and performance framework.

Foremost considerations for effective leadership within diversified top management teams

-- Dr. Paul B Carr, Dennis Rittle

The global CEOs of today have come to realize the importance of understanding/knowing the management teams considering the diverse nature of both the business and the team members. The CEOs also know that they have to work with leaders/people of the organization who have specific goals for the organization and themselves. Several factors that the CEOs must consider in this context are discussed in this article.

Article Price : Rs.50

Collaborative strategic planning and management

-- S Jaya Krishna

The new demand confronting global firms today is the need to establish and strengthen supply chain competitiveness. Strategic planning and management of supply chain-wide operations collaboratively by all the stakeholders within the value chain, is therefore, utmost essential. Supply chain networks have to extend the scope of integrated supply chain management function, from current collaborative planning, forecasting and replenishment to collaborative strategic planning and management.

Article Price : Rs.50

Mergers and Acquisitions : Reasons for failures

-- Swati Khatkale

Mergers and Acquisitions (M&A) are strategic deals which can turn around the company and bring it on the top like Mittal Steel. But it can also bring the company's fortune to its lowest possible levels. This article discusses the various factors leading to success or failure of M&A.

Article Price : Rs.50

Challenge of CEO succession : The plan to hire right

-- Kinjal Shah

Who shall sit on the throne of management is a matter of concern for a majority of the corporates in the 21st century. Many companies have shown little or no progress in planning CEO succession - a vital concern. With the issues on hand eating up most of the time in board meetings, succession planningwhich appears to be a concern still on the distant horizonoften gets pushed to the side. On the other hand, CEOs are more concerned with job security and leave an organization as soon as a good opportunity comes up. Therefore, the challenge that is now faced is to build a talent-rich company.

Article Price : Rs.50

Business process outsourcing : Innovation and growth strategies

-- P Sivarajadhanavel

Global competition is the most important issue faced by the world's largest companies today, and hence they are focusing their resources on their core competencies as business strategies to compete profitably in a global market. For this benefit, the Business Process Outsourcing (BPO) industry has evolved. There are three different BPO business models - transactional, niche, and comprehensive, as strategies of business success. Now, the companies have started concentrating on product innovation which helps their clients to reduce the product introduction cost by 30 to 50%. It also facilitates flexibility in product pricing and designing the product to fully exploit the market capabilities and technological innovations. Today, the outsourcing industry is moving towards a high-level of specialization with great competition from low-end process to high-end process jobs such as knowledge process outsourcing and analytical process outsourcing.

Article Price : Rs.50

Ceo as change agent

-- Debapratim Purkayastha, Rajiv Fernando

This case study is a collection of three caselets that would help highlight the importance of the role played by the leadership in change management. The first caselet is about how Norman Adami turned around Miller Brewing Company after South African Brewing Company acquired the ailing firm. The second caselet is about how Myron Ullman introduced major changes at JCPenney to take it to industry leadership level, just after the retailer came out of a successful turnaround phase. The third caselet is about how David R Whitwam imbibed a culture of customer-focused innovation at Whirlpool as part of its competitive strategy of providing innovative products in an increasingly commoditized consumer appliances industry. The common thing between these three companies (which are in three different industries) is that, each one of them had close to 100 years of history behind them, and as such, bringing about major changes wasn't easy. The CEOs of the respective companies played a vital role in getting the wheels of change rolling in these companies.

Turnaround Excellence Six Studies of Corporate Renewal

-- Author: Sunil Kumar Maheshwari
Reviewed by Prof. Sumitro Saha

How to successfully turnaround companies that are experiencing organizational decline has become an important managerial issue given the increasing occurrence of decline in both the manufacturing and service industries. This book is based on the study of six Indian companies which were at one time on the verge of extinction but successfully came out of the life-threatening decline. The causes and the early warning signals of decline are discussed in the book. It also provides managers with insights into the turnaround process to help them devise turnaround strategies in already sick or declining industries in India.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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