Welcome to Guest !
 
Advanced Search | Tips
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
   
Member ID
Password
New User? Register Now! Forgot Password?
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
Subscribers, Students and Alumni
-
   
Activate your Account
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
Journals >>
Management
The IUP Journal of Knowledge Management

May' 08
Focus

Knowledge Management has emerged as a vital tool for companies to manage geographically-dispersed teams and profusion of information in today's dynamic business environment.

Articles
   
Price(INR)
Buy
The Balanced Scorecard as a Knowledge Management Tool: A French Experience in a Semi-Public Insurance Company
50
An Explanation of Individual Knowledge and Behavior Based on Empirical Substrata
50
Institutional Repositories: Preserving the Intellectual Capital of Management Institutions
50
Select/Remove All    

Information Security and Knowledge Management: Solutions Through Analogies?

- - Timo Glaser and Frank Pallas

Information Security Management and Knowledge Management show a couple of intriguing similarities. This paper identifies some of these similarities and highlights abstract problems arising from them in both areas. Those analogies motivate to look for possibilities to transfer solutions from one area to another.

© 2008 Timo Glasser and Frank Pallas. All Rights Reserved.

The Balanced Scorecard as a Knowledge Management Tool: A French Experience in a Semi-Public Insurance Company

- - Gregory Wegmann

This paper presents the Balanced Scorecard, a strategic control tool, which is quite famous globally. Its principle objective is to articulate the planning and control decisions. The Strategic Control and the Agency Theories constitute the foundation of this tool. But, in Northern Europe, some specific Balanced Scorecards have been designed to work within the Knowledge Management Theory framework, which needs a sophisticated information system support. Using two theoretical backgroundsthe Strategic Control approach and Knowledge Management Theorythe relevance of the Balanced Scorecard is analyzed. More particularly, the French situation is presented; to begin with, the French managers believe that the Balanced Scorecard is a relevant management instrument to drive the firm's objectives. The paper then takes a closer look at the Balanced Scorecard of a semi-public French insurance company.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50

An Explanation of Individual Knowledge and Behavior Based on Empirical Substrata

- - Liang Zhao and Xian-Chen Zhu

Using the recent findings from the modern empirical disciplines, mainly building on Hayek's thoughts, the paper gives a definition of knowledge in accord with the Austrian School's tradition. Based on the definition, it sums up three behavioral assumptions and offers a framework for explaining individual behavior and expounds ideas on hierarchical knowledge and its change in real situations. In this way, the paper shows that the Austrian School can be greatly advanced with the help of modern empirical findings.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50

Institutional Repositories: Preserving the Intellectual Capital of Management Institutions

- - Gayatri Doctor and Smitha Ramachandran

Contemporary management relies on many management theories of which special mention has to be made of the behavioral and systems approach. In this era of globalization and competition, management institutions are emphasizing the systems approach and documentation is done with the help of modern technology. The demand for good quality management professional is ever growing. Business schools or management institutions must now operate in a global network, to keep up with the ever growing demand for quality professionals in the competitive world. Moreover, with the mushrooming of business schools across the country, there is a need for evaluating these institutions. This paper discusses the need for institutional repositories in management institutions to preserve the intellectual assets.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50
Search
  

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Subscribe to receive free updates and keep up with latest from the IUP
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...
 
View Previous Issues
Knowledge Management
Copyright © 2001-18 IUP. All rights reserved.