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Focus

Bank mergers have become a common phenomenon. Yet, one is not sure if all the reasons behind such mergers and acquisitions are fully understood. The existing literature on mergers deals mostly with macro and micro economic reasonsderegulation and economies of scalewhile little is known about the expectations, characteristics, and behavior patterns of owners, managers and other people involved in the decision process. There is a need for understanding the non-economic reasons because managers act as agents for the company or the owners, besides pursuing their own personal interest.

Such personal interest appears to play a critical role in the mergers of credit/mutual associations, for the unique corporate governance feature of mutual institutions permits managers to maximize their own interest even at the expense of the stakeholders' interests. Which is why, it is alleged that the managers of mutual institutions entertain even value-decreasing mergers. Against this backdrop, the authors, Nobuyoshi Yamori and Kozo Harimaya, of the first article"Do Managers of Mutual Institutions Choose Efficiency-Improving Mergers? The Recent Experience of Japanese Credit Associations"have attempted to find evidence, if any, that suggests that mutuals might choose value-decreasing mergers by focusing on the efficiency effect of the mergers of Japanese Credit Associations. Using the data on mergers between Japanese Credit Associations for the period 1999-2003 and applying the input-oriented data envelopment analysis, the authors have found that the technical efficiencies of mutuals involved in mergers are significantly lower just after the merger than the technical efficiencies of non-mergers, which, of course, improved as the time passed. The study thus states that Japanese mutual banks do not pursue personal interest at the cost of shareholders' interest.

The authors, Sunil Bhardwaj and Kaushik Bhattacharjee, of the next article"Modeling Money Attitudes to Predict Loan Default"have made an attempt to identify the underlying causes for the default behavior of bank borrowers. Their study, using the data of an MNC bank from two metropolitan cities in India, reveals that personality traits, such as money attitudes, power-prestige and anxiety, enhance the intention to use and the actual usage of credit facilities. The same traits can also be used as predictors of loan default. The model developed, based on these constructs by the authors, is found capable of predicting the loan repayment behavior of prospective customers. The model, however, suffers from low sample size and hence is of limited use. Nevertheless, it offers scope for further detailed investigations.

The authors, V K Shobana and G Shanthi, of the next article"Profitability of Foreign Banks Operating in India: A Multi-Discriminant Model" have evaluated the profitability of foreign banks operating in India using the data for the period from 1996-97 to 2004-05. Using multi-discriminant function analysis, the authors have identified interest earned/total assets and interest earned/total income as the important variables in differentiating the high profitability bank groups from that of the low profitability groups.

The author, Harsh Arora, of the next article"Effect of Size and Age on the Performance of Indian Banks Under Different Ownership Forms"has carried out a study to find out the relationship between the growth performance of banks in India and their size and age. He has also studied the equality of performance of all the three categories of bankspublic, private and foreign banks. The findings reveal that both the independent variables, namely, size and age of the bank, have significant impact on the performance of the banks. The results of the independent t-test relating to the equality of performance in all the three categories of banks reveal that the performances are not same. The study, however, suffers from data limitation and parameters limitation. Nevertheless, it throws open a wide canvas for future research.

In the next article"Paradigm Shift in E-Banking: Some Evidence from Indian Banks"the author, R K Uppal, has assessed the productivity and profitability of various bank groups in pre- and post-e-banking period using parameters such as deposit, credit, business, expenditure, earnings, spread per employee, etc., and suggested strategies to enhance the productivity and profitability in the IT era of globalized banking.

In the next article"An Analysis of the Efficiency of Private Sector Banks in India"the authors, B S Bodla and Richa Verma Bajaj, have analyzed the efficiency of 29 private sector banks with the data set from 1998-99 to 2005-06, using production approach of Data Envelopment Analysis (DEA) technic. The findings reveal that the efficiency of private sector banks during the study period was acceptable. The study also indicates that the output variables such as deposits, advances and investments and input variables such as NPA to net advances have adversely affected the performance of private sector banks.

In the next article"Potential for Mortgage Loan in India: A Survey Among the Senior Citizens of Vadodara, Gujarat"the author, Vipin Desai has analyzed the perception of senior citizens in Vadodara towards reverse mortgage loan scheme and assessed its business potential. The survey indicates that there is scope for its marketing.

The authors, Nelson Lajuni, Bryan Lo Ching Wing and Mohd. Fahmi bin Ghazali, of the last article"Bank Selection Criteria Employed by Customers in Labuan: A Study"have scrutinized the bank selection criteria adopted by Labuanese, using seven parameters such as bank's image, services offered, influences, incentives, security, conveniences and the level of technology, by framing a suitable questionnaire. The findings reveal that the customers are eager to choose the banks that promise efficiency and offer a variety of services and good network of ATMs, with a strong brand name.

-- GRK Murty
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Bank Management