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Management
Global CEO
June '04
 
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Dabur foods - Growing naturally
DreamWorks SKG: Too much `dream', not enough `work'
Indian auto ancillary industry - Can it be a growth engine?
Corporate social responsibility in Japan
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Dabur foods - Growing naturally

-- Rajesh Kumar Singh, CFA,

Ever since Amit Burman took over the charge as a CEO of Dabur Foods in 1999, Dabur Foods has shown remarkable growth in a highly competitive Indian fruit juice market. It is to Amit's credit that today Dabur Foods' Real and Hommade brands are household names and the company is leading in the Indian processed food segment.

Article Price : Rs.50

M&A: The next decade When will the deal-making resume?

-- Ralph Adams

M&A was a mantra of growth for many companies across many industries in 1990s. companies viewed M&A as the cornerstone of their growth strategies. But today, the M&A momentum has slowed down. What does the next decade look like for M&A? The author says there will be more activity when markets eventually recovers and presents three waves of M&A activity and provides detail about what these waves mean for companies.

DreamWorks SKG: Too much `dream', not enough `work'

-- Ravi Madapati

Steven Spielberg, David Geffen, and Jeffrey Katzenber, the three doyens of entertainment industry came together in early 1994 to start DreamWorks. Though DreamWorks has delivered many high quality movies, it is facing rough weather due to various reasons. The article examines the performances of the studio and the liquidity crunch it is facing.

Article Price : Rs.50

Indian auto ancillary industry - Can it be a growth engine?

-- AM Kannan

In the last ten years, Indian auto ancillary industry witnessed significant growth with the entrance of global auto majors into an India market. Nevertheless, there are several key issues which needs to be addressed to make the industry more vibrant and thriving.

Article Price : Rs.50

Corporate social responsibility in Japan

-- Subhasis Ray

Japan, the world's second largest economy is demonstrating a growing interest in the field of CSR. Advanced and progressive Japanese companies have begun to look beyond shareholders. They have embarked on the CSR voyage with their characteristic thoroughness and zeal for excellence. The article examines current trends in CSR scenario based on four relevant dimensions: Reporting, socially responsible investing (SRI), stakeholder dialogs and support efforts.

Article Price : Rs.50

Leadership in living organizations

-- Peter M Senge

Thinking of leadership as an expression of a living system requires fundamental shifts. It requires a new definition and new metaphors, that is, new language. It requires new principles and new perspectives. But, interestingly, none of what is needed is really new. In fact it is quite old. The foundations for understanding leadership in a world of living organizations already exist, recollections that predate the machine age and that we have not yet entirely lost.

Martha Stewart

-- Kaushiki Dharba

Martha Stewart, who turned the art of home-making and keeping into a billion dollar businessMartha Stewart Living Omnimedia Inc. (MSO), passed into a hard time when she was declared guilty in a scandal. Her story calls for a rethinking of certain basic notions in free-market economiesethics in business, the role of government regulation, and more importantly the perils and promises of personal branding.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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