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Management
Global CEO
July '08
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"Our mission is to improve access to essential drugs and basic healthcare services for the poor by using the micro-franchise business model."
From digital divide to digital provide : The confluence of technology, market efficiency and social equity
NAFTA : Growing pains
Troubleshooting for expatriate CEOs
Employee retention and the future CEO
Corporate governance and shareholders' value creation : Analysis of crisil's governance and value creation ratings
Towards global best practices in corporate governance
Managing strategic alliances : Working to win together
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"Our mission is to improve access to essential drugs and basic healthcare services for the poor by using the micro-franchise business model."

-- Scott Hillstrom

The HealthStore Foundation® (HSF) was organized to apply the lessons learned from the franchise industry to this problem: When consistent standards are maintained it becomes possible to mass distribute goods and services through large retail networks so that they are accessible and affordable to large populations.

Article Price : Rs.50

From digital divide to digital provide : The confluence of technology, market efficiency and social equity

-- Appa Rao Korukonda and David G Martin

This article discusses the role of investment in information and communication technologies in promoting social equity, removing entry barriers and increasing market efficiency. Arguments from different streams of literature are cited to reinforce arguments by Robert Jensen, a Development Economist at Harvard University, as well as to illustrate some of their inherent limitations.

Article Price : Rs.50

NAFTA : Growing pains

-- Sanjoy De

Fourteen years have already passed since NAFTA came into being, but it has not yet been able to fetch the desired fruits of free-trade to its member nations, particularly to Mexico. Resentments and protests are still pervasive, essentially among the farm groups in Mexico. Now with complete lifting of the residual trade restrictions from January 1, 2008 the farm lobbies, mainly the petty farms, have become more hostile as they are the ones who are hit the hardest.

Article Price : Rs.50

Troubleshooting for expatriate CEOs

-- Manishankar Chakraborty

The Liberalization, Privatization and Globalization (LPG), coupled with the technical revolution has taken a center stage of the world economic activity. This has thrown open new vistas for all business organizations from across geographies, sectors and companies to scale up operations, not only in their native markets, but also in new ones across the globe. All these have compelled corporate executives to take up assignments in new locations, working with people from different nationalities, which in turn calls for high level of acclimatization capabilities, irrespective of their positions and functions. Peers, subordinates, superiors hailing from different ethnicity and background may actually be a boon in an era where business has no barriers. However, for that to happen, there should be a lot of maturity and understanding on the part of the top honchos .

Article Price : Rs.50

Employee retention and the future CEO

-- T N Rama Kumar

Talent deficit is a serious issue that most CEOs face. Retention of talent has moved from an exclusive HR worry to a key concern of many CEOs. The article looks at a plethora of retention strategies and concludes with the Hewitt Best Employer Study 2007 which identifies the practices of some best-known Indian companies which directly or otherwise contribute to employee retention.

Article Price : Rs.50

Corporate governance and shareholders' value creation : Analysis of crisil's governance and value creation ratings

-- Dr. N K Sharma and Dr. Manoj Pillai

The ethical issues in business are of great relevance today. The last decade has witnessed a number of scandals and controversies related to the ethical aspects of the business, with specific links to accounting. These scandals have resulted in increased focus and concentration on ethics, especially those relating to accounting. Corporate governance has become a buzzword among the corporate circles with particular emphasis on shareholder value analysis. Value-Based Management and shareholder's value maximization have become important objectives for firms. Credit Rating Information Services of India Limited (CRISIL) has designed an innovative model to assess the various corporate governance practices involving governance and stakeholder value creation. Organizations are being ranked by CRISIL on the basis of measures taken by them for stakeholder value creation with specific emphasis on shareholders' value creation. This article traces the various aspects of shareholder value creation with specific analysis of CRISIL's market initiative in this regard.

Article Price : Rs.50

Towards global best practices in corporate governance

-- Dr. Sanjiv Agarwal

Good corporate governance practices are important to encourage investment in a country. Companies in a global economy, where access to capital markets is in the interest of economy, assume greater significance. While the report of Kumar Mangalam Birla Committee on corporate governance opined that a strong corporate governance was a prerequisite for the growth of capital market and was an important instrument of investor protection, studies of various companies the world over revealed that markets and investors did take notice of well-governed companies, responded positively to them and rewarded such companies with higher valuations as reflected in stock prices. Good corporate governance leads to the efficiency of a business enterprise, to the creation of wealth of stakeholders and to the country's economy. The need is for the entire corporate world to follow the principles of corporate governance.

Article Price : Rs.50

Managing strategic alliances : Working to win together

-- Prof. A Venkata Subramanian

Organizations worldwide are increasingly relying on strategic alliances to achieve their growth objectives and other strategic goals. However, most of the alliances end in partial or outright failure. External partnership management is a complex process. This article examines some simple managerial principles to be followed to successfully manage strategic alliances and makes some suggestions to companies so that they can develop a disciplined approach to alliance management.

Article Price : Rs.50

Zhang Yin - China's leading woman entrepreneur

-- Vivek Gupta and Indu P

The case discusses the entrepreneurial ventures of Zhang Yin (Zhang), the richest self-made woman in the world. Zhang started her business by incorporating a company that traded in scrap paper in Hong Kong. She later moved to the US and started a company named Chung Nam that exported paper collected from garbage dumps in the US to China. The growth of her business coincided with the growth of the Chinese economy. With the increase in exports from China, the demand for packaging material increased. Zhang, then incorporated Nine Dragons Paper in China, to manufacture paper-based packaging material. Over the years, Nine Dragons spread its operations across the country and began catering to the demands of several multinational corporations.

Competing in a Flat World : Building Enterprises for a Borderless World

-- Authors : Victor K Fung, William K Fung and Yoram (Jerry) Wind Reviewed by Prof. Swaha Shome

Competing in a Flat World is a pioneering book on the strategies adopted in a flat world. The entire focus of supply chain theory should shift to a network, where one firm acts as an orchestrator in ensuring the best network. In this scenario, competition between firms is replaced by competition amongst networks. The players represent the network where they belong and have some control in the operation of the network. Drawing from experiences in their own firm, and assisted by the expert Yoram Wind, the book enables the reader to realize the significance of a competitive network which spreads across various parts of the earth, yet ensures co-operation between the players.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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