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The IUP Journal of Organizatinal Behaviour  

July '08
Focus

Emotional intelligence has been receiving a lot of attention from researchers in the area of organizational behavior for the last several years. It is seen as a necessary skill for ensuring success in any business career.

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Reception of Emotional Intelligence Training by Management Students
Emotional Intelligence and Perceived Stress
Length of Service and Role Stress
Learning Organization: Exploring Employee Perception
Personality and Quality of Work Life
Job Satisfaction and Psychological Well-Being
Achievement Motivation Amongst Front Line Managers
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Reception of Emotional Intelligence Training by Management Students

-- R Krishnamurthi and S Ganesan

The study demonstrates how business schools can enhance Emotional Intelligence (EI) of their graduates by imparting experiential learning through a specially designed training and development module on EI. Five dimensions of EI were measured before and after imparting experiential learning on EI to 27 second year MBA students in a business school. Weisinger's EI Instrument for developing EI was used for measurement. Statistical analysis through t-test and paired t-test established that EI can be enhanced through well-designed experiential learning modules. There was a significant difference between the EI scores of the respondents, after the experiential learning intervention.

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Emotional Intelligence and Perceived Stress

-- Yogamaya Panda

This paper investigates the relationship between Emotional Intelligence (EI) and perceived stress among 31 male and 31 female management students in a business school. Emotional Intelligence Test (EIT) developed by Chadha and Perceived Stress Scale (PSS) developed by Cohen, Kamarck and Mermelstein were used for the study. Correlational analysis has proved that EI is negatively correlated with perceived stress. t-test on the mean result has revealed that there is no gender difference for EI and perceived role stress among management students. The study highlights the importance of EI for management students.

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Length of Service and Role Stress

-- Christo F V Fernandes, Satish Kumar and Nandakumar Mekoth

Stress experienced in organizational roles was studied on 486 executives in public and private sector banks in Goa. Pareek's Organizational Role Stress (ORS) scale was used to measure ten types of role stress. The sample was divided into three parts as short, medium and long tenure groups on the basis of length of service of the respondent. Analysis of Variance (ANOVA) was used to find out if significant differences existed between the groups in terms of the different types of role stress and the total role stress experienced. The study revealed significant differences in stress experience among short, medium and long tenure groups. For the total and for the six types of role stress, long tenure groups experienced the minimum stress, medium tenure group experienced a medium level stress and the short tenure group experienced the maximum stress, pointing to the existence of a negative relationship between length of service and role stress.

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Learning Organization: Exploring Employee Perception

-- Kartinah Ayupp and Anandan Perumal

Factors responsible for building a successful learning organization were studied in a financial firm in Malaysia. Data on employee perception of these factors on standing of the firm as a successful learning organization was collected through a questionnaire designed for the purpose. Ranking (on the basis on employee perception) done for the six factors (identified for the study) revealed the following order: (i) Organization Culture; (ii) Management Skill and Employee Attitude; (iii) Human Resource Development (HRD) Resources; (iv) Senior Management Commitment; (v) Organization of Work. Correlation Analysis revealed that each one of these factors was significantly and positively related with the firm's `standing as a successful learning organization'. Multiple Regression Analysis (for `standing as successful learning organization' as the dependent variable and the six factors as independent variables) brought out that HRD Resources emerged as the dominant factor contributing to standing as a successful learning organization. The study has important implications for promoting organizational learning, particularly through HRD.

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Personality and Quality of Work Life

-- Nirmala Kaushik and Manju Singh Tonk

Relationship between personality and Quality of Work Life (QWL) was studied in the colleges and universities in Haryana. Five dimensions of personality and eight dimensions of QWL were measured on 200 randomly selected teachers, using NEO-Five Factor Inventory (NEO-FFI) and QWL Scale. Correlational analysis was carried out. Three dimensions of personality are positively correlated with the QWL. Extroversion is positively related to opportunities to use and develop human capacity. Agreeableness is positively related to social integration in the work force. Conscientiousness is positively related to opportunities to use and develop human capacity, social integration in the work force and constitutionalism in the work organization.

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Job Satisfaction and Psychological Well-Being

-- Neerpal Rathi and Renu Rastogi

The study explores the relationship among job satisfaction, psychological well-being and personal variables. Job satisfaction and psychological well-being were measured on 144 randomly selected employees working in different organizations, using Warr, Cook and Wall's `Job Satisfaction Scale' and Goldberg and Williams' `General Health Questionnaire-12', respectively. Five personal variables (age, gender, marital status, educational level and rank) were also recorded for each respondent. Correlation analysis has revealed that job satisfaction was positively related with age and psychological well-being. Regression analysis has proved that job satisfaction is a significant predictor of psychological well-being. t- test on the mean has brought out that married employees experience higher job satisfaction than their unmarried counterparts. Analysis of variance (ANOVA) on job satisfaction and psychological well-being with respect to respondents' age, education and rank has revealed that employees differ on job satisfaction and psychological well-being on the basis of their education and rank. Existence of an inverted U-shaped relationship between employee rank and psychological well-being, peaking at mid-ranks has also been reported in this study.

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Achievement Motivation Amongst Front Line Managers

-- J K Nandi

In any organization, front line managers are responsible for the largest number of direct workers. Their motivations influence their behavior which significantly influences their organizations. McClelland identified three kinds of motivation as the need for achievement, power, and affiliation. Every human being has all these needs though in differing measures and one's behavior is significantly dependent on the need which is dominating. Need for achievement leads to higher quality of performance and is a necessary imperative for front line managers. Thematic Apperception Test (TAT), using pictures taken from Training Manual on Developing Entrepreneurial Motivation by Akhori, Mishra and Sengupta, was conducted on 100 front line managers from four different organizations in Maharashtra to ascertain if they were achievement-oriented or not. The study reveals that about 27% of the Indian front line managers are achievement-oriented. Further, the sub-categories of achievement imagery were examined to throw light on the special characteristics of achievement-oriented managers.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior