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Professional Banker  


July '09
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Microfinance: An Answer to Poverty
Microfinance in India: Status and Challenges
Nostro and Vostro Accounts
Current Global Recession: The Indian Scenario
Developing CRM Philosophy in Banks
Inclusive Growth Through Banking and Financial Education
Bank Consolidation: The Next Frontier in Indian Banking Industry
Identification of Technological Risks in Financial Inclusion
Recovery Procedures and NPA Management:  A Study on Indian Banks
Impact of SHG-Bank Linkage Program on Income Generation of Rural Poor
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Microfinance: An Answer to Poverty

-- SM Imamul Haque

Microfinance is emerging as the most viable route to extend financial services to the poor. This article highlights the need for microfinance in India and the steps being taken to extend the same to the rural areas. It concludes with the current status of microfinance in India and suggests measures to take this concept forward.

Microfinance in India: Status and Challenges

-- Dr. K C Sharma

This article describes microfinance as provisioning of and access to financial services by poor people particularly through the self-help group-bank linkage program spearheaded by the National Bank for Agriculture and Rural Development (NABARD) in India. The four dimensions of microfinance—outreach, sustainability, impact and regulation—are spelt out in the context of India.

Nostro and Vostro Accounts

-- Sujata Sankaran and Kiran Raveendran

Liberalization, privatization and globalization have magnified the volume and intensity of trade across the globe. Banks have collaboration arrangements in the form of inter-bank accounts with foreign banks to meet their payment obligations abroad. This article looks at the pros and cons of the use of international inter-bank accounts and how they can magnify the dents in these bleeding banks, already rocked by the global financial turmoil of 2008.

Current Global Recession: The Indian Scenario

-- Urmila Mallick

Due to the impending global recession, effective fiscal stimulus measures are being adopted to by all major economies. Countries must tackle the crisis in a way which does not lead to problems for the future. Though the impact of recession on the Indian economy was not very severe, the RBI and Government of India declared stimulus packages in an attempt to boost the economy.

Developing CRM Philosophy in Banks

-- Dr. Saroj Upadhyay and Deblina Ganguly

With increased number of banks and practically zero switching costs, customers are easily switching banks whenever they find better services and products. Attracting new customers and retaining the existing ones has become a major challenge for the banks.

Inclusive Growth Through Banking and Financial Education

-- B K Swain

Inclusive growth needs financial education that has to be imparted to the target group. Its components are money management, debts and savings management, financial negotiation, use of bank services, etc. In Indian context, with high illiteracy rates, financial education acquires additional significance.

Bank Consolidation: The Next Frontier in Indian Banking Industry

-- Mahesh Bendigeri

Indian banking system needs consolidation to gain from scale and scope economies and also to be globally competitive. Apart from consolidation, convergence is also essential as banks have to grow to become financial supermarkets. There is need to accelerate the pace of consolidation. Also, Indian banks have to embrace global best practices. Public sector banks need greater functional autonomy and disinvestment of government stake.

Identification of Technological Risks in Financial Inclusion

-- Dr. Shyam Kumar Garg

Financial inclusion faces many technological risks due to factors such as legal, infrastructural, strategic and outsourcing. To manage these risks efficiently, effective support, participation and competence of the IT team are esential.

Recovery Procedures and NPA Management: A Study on Indian Banks

-- Suman Chakraborty and Jayatee Chakraborty

This article deals with understanding the concept of NPAs, its magnitude and major causes for an account becoming non-performing. It also highlights the importance of post-sanction follow up.

Impact of SHG-Bank Linkage Program on Income Generation of Rural Poor

-- Susy Paul and Dr. GS Gireesh Kumar

The linkage between SHG and banks is resulting in the economic empowerment of the rural poor in Kerala. It has also enhanced their income earning capacity.

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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