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Management

Effective Executive


July '10
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Master the Most Basic Business Basics: The key to survive tough times
Teaching Business Ethics in the Age of Madoff : Issues We Must Face
Can Ethics Be Taught?: The Big Debate Continues
Ethical Leadership : Principles for Developing Moral Leaders
Reducing crime and corruption : Mission impossible?
Why is Management Learning Important? : From Individual to Organizational Learning
BOP and The Ethical Perspective : Principles for Developing Moral Leaders
The Moral of the Moment : Can Ethics Be Taught?
Customer Ethics : Looking Beyond the Obvious
Teenage Workplace : Five Organizational Trends Leaders will See in the 2010s
Business Schools : Can They Restore Ethical Leadership
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Master the Most Basic Business Basics: The key to survive tough times

-- Dan Coughlin

Companies around the world, irrespective of their size or industry in which they operate, have seven basic business basics. The key to business success is to keep mastering these basics, irrespective of the changes in the business environment.

Article Price : Rs.50

Teaching Business Ethics in the Age of Madoff : Issues We Must Face

-- R Edward Freeman,Lisa Stewart,Brian Moriarty

The financial crisis has created a window of opportunity for both business and business schools to re-imagine how they might engrain ethics into the DNA of their activities so as to make business, and the world that business affects, better. The real journey begins when we actively engage, as live issues, the presuppositions about markets, economic models, and human nature that are foundational to prevailing beliefs about business. And for those who teach business ethics, it begins when we stop fighting for legitimacy and start affecting business in the positive ways.

Article Price : Rs.50

Can Ethics Be Taught?: The Big Debate Continues

-- Stephanie Jones

We can teach ethics as we try to teach any other subject, but there is always the concern that, despite a high level of interest from students, the issues remain of academic rather than practical interest. The main problem of teaching ethics - at any level and to any audience - is that we can take a horse to the water - but can we make it drink the water?

Article Price : Rs.50

BUSINESS SCHOOLS ETHICS

Ethical Leadership : Principles for Developing Moral Leaders

-- David Jack Cherrington

Ethical leadership requires people with high moral character; you cannot be a great transformational leader unless you are a moral person. Ethical leaders influence the behavior of their followers and contribute to the economic success of their organizations. Unethical leaders destroy the trust and confidence that are needed for employees to have feelings of commitment and dedication. Four steps are involved in the development of ethical leadership: ethical awareness, ethical discernment, ethical motivation, and ethical internalization.

Article Price : Rs.50

BUSINESS SCHOOLS ETHICS

Reducing crime and corruption : Mission impossible?

-- Ronald J Burke

Today, one cannot pick up a newspaper without reading one or more stories about crime and corruption; often three or more such stories appear on the same page and these stories cover all sectors of the economy and private, public and nonprofit organizations.While organizational morality seems to be an oxymoron today, the ethical shortfalls and greed of the past decade has encouraged discussion of ethical issues and an increasing number of individuals, organizations, and governments have become committed to behaving in more ethical, transparent and accountable ways.

Article Price : Rs.50

BUSINESS SCHOOLS ETHICS

Why is Management Learning Important? : From Individual to Organizational Learning

-- Chris Rowley, Irene Hon-fun Poon

Organizational Learning (OL) has been increasingly recognized as a critical factor for an organization's ability to create ongoing economic value and maintain competitive advantage. The OL process consists of the way people learn and work together to overcome changes, gain better knowledge and improve their performances. It involves experimentation, observation, analysis, willingness to examine both successes and failures, and knowledge sharing among individuals.

Article Price : Rs.50

BUSINESS SCHOOLS ETHICS

BOP and The Ethical Perspective : Principles for Developing Moral Leaders

-- Jay Rajasekera

One way to get around the ethical debate of BOP is to let the companies involved in BOP markets, whether in the developed countries or developing countries, be open and do what is best for them. If MNCs want to help the poor in BOP markets, they should help the companies from emerging countries by forming alliances and creating the so-called ecosystems.

Article Price : Rs.50

The Moral of the Moment : Can Ethics Be Taught?

-- Rob Jolles

One of my favorite assignments in my 25 years of teaching various corporations was being involved in not one, but two programs while with Xerox. It taught me a great deal about many things, but perhaps the greatest lesson it taught me was the answer to the question, "Can ethics be taught?"

Article Price : Rs.50

Customer Ethics : Looking Beyond the Obvious

-- Jochen Wirtz

Although much has been said and made about the unacceptable level of service rendered by frontline employees, all too often, we also find customers competing with such staff to be rude and uncooperative. Some `ugly' customers are reluctant to adhere to rules and norms, which dictate that they behave in a certain manner when a service is rendered.

Article Price : Rs.50

Teenage Workplace : Five Organizational Trends Leaders will See in the 2010s

-- David Burkus

As the new century reaches its teenage years, organizational leaders are left wondering: what more will change? Will the adolescent years of the next century be as unpredictable as the adolescent years of a teenage son or daughter? Organizational leaders and strategists alike are looking toward the future to find the trends that will shape the workplace in 2010. Here are five trends they've found so far.

Article Price : Rs.50

Business Schools : Can They Restore Ethical Leadership

-- GRK Murty

A king can easily cross the oceans of the world with kingly duties as his boat, urged on by the breeze of gifts, with the scriptures as the tackle, intelligence as its helmsman and kept afloat by the power of righteousness.

Article Price : Rs.50

-- Paul JH Schoemaker

The MBA culture inculcates a rational, reductionist mindset that serves business well in times of stability but not when discontinuity is upon us and entrepreneurship is called for.

The interview was conducted by
-- Vandana Jaykumar
Team Leader,
IBS CDC, www.ibscdc.org

-- James O'Toole

The faculties at prestigious b-schools (and their wannabes) are increasingly composed of discipline-oriented professors, researchers

The interview was conducted by
-- Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBS CDC, www.ibscdc.org

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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