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Management

 HRM Review


July '10
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HRIS: An Approach to Leverage IT in Human Resource Management
Creating a Coaching Culture : An Utmost Necessity
Enhancing Employability with EQ Management
Employee Retention : An Issue After the Storm
Re-employment or Rehiring : A Business Need?
HR Dilemmas in the Indian Retail Sector
CSR : Can It Survive the Global Economic Recession?
Jet Airways' Labor Dispute: Trade Unions and India's Labor Conundrum
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HRIS: An Approach to Leverage IT in Human Resource Management

-- Garima Tyagi

In today's globalized environment, the effective use of information technology has become the key element for the successful implementation of the human resource management function. HRIS is the use of technology for managing human resource functions. This article focuses on the importance of HRIS for organizations and explains how HRIS can improve the human resource management function and also help the organization meet its business goals.

Article Price : Rs.50

Creating a Coaching Culture : An Utmost Necessity

-- NR Aravamudhan and Dr. MSR Mariyappan

Coaching is increasingly becoming popular as a development tool. For organizations that want to engage employees, increase satisfaction and improve morale levels of employees, build collaboration and teamwork, creating a coaching culture is the solution. A coaching culture can prove to be a magic wand to solve all individual and organization-specific performance woes that continue to haunt organizations. This article traces the strategies that are essential to foster a coaching culture within organizations.

Article Price : Rs.50

Enhancing Employability with EQ Management

-- Snigdha Mohapatra

Enhancing employability is the buzzword in a recessionary phase. In this crucial phase, managing Emotional Quotient (EQ) is one of the keys to enhance one's employability. Emotional quotient is the use of the right emotion at the right time at the right place and with the right intensity. Learning the skills of EQ management can save the shrinking boat of an aspirant in this competitive job market.

Article Price : Rs.50

Employee Retention : An Issue After the Storm

-- Dr. G C Nag

While the global economy has begun to show signs of improvement, companies are facing a huge challenge of retaining talent and arresting attrition. Right from the blue-collar workers to senior level executives from banking, IT and other sectors, all are today moving out from their organizations in search of `greener pastures' leaving the companies in a lurch. This article discusses the current challenges faced by the companies and the steps that could be taken to control attrition, if not eliminate it totally.

Article Price : Rs.50

Re-employment or Rehiring : A Business Need?

-- S Murali and Sundar Vijaynagar

The practice of re-employment, otherwise known as rehiring, has been a common one in the industry for a long time now. Although rehiring the erstwhile employees appears relatively simple in nature, there are many legal, business and other organizational aspects which must be taken into account before decisions pertaining to the same are made and implemented. Thus, over the years, rehiring has become more and more driven by a well-measured and weighed HR policy framework. Such a policy framework becomes imminent as organizations of today are forced to become more transparent in their employment policies and practices. In addition, the shortage of talent and willingness of a candidate to rejoin poses a ticklish question of whether or not to rehire to the employer.

Article Price : Rs.50

HR Dilemmas in the Indian Retail Sector

-- Reena Shah and Pooja D Kunwar

Globalization and liberalization of the Indian economy have brought about a plethora of demographic changes that have fueled the growth of the retail industry in India. The retail sector is one of the largest industries of the country and the second largest employer. Human resource management is extremely important in this sector as it operates in a distinctive environment. Of the many challenges that this industry faces, talent crunch is the most significant. This article examines, in detail, the unique HR dilemmas faced by this sector and the actions that are being taken by organized retailers to counter the dilemmas.

Article Price : Rs.50

CSR : Can It Survive the Global Economic Recession?

-- M Jothi

In the present era of globalization, the economy is changing because of the recent economic downturn, credit crisis, and collapse of big financial institutions. Business confidence around the world has diluted and pressures on company budgets are rising rapidly. In these tough times, business enterprises are most probably thinking about how to survive, rather than how to concentrate and invest on CSR activities. In this perspective, this article conceptually aims to portray the status of CSR in times of global economic recession. Furthermore, with the help of a conceptual apparatus, CSR has been classified into three types—Philanthropic, Strategic and Embedded, to effectively address the influence of recession on CSR.

Article Price : Rs.50

Jet Airways' Labor Dispute: Trade Unions and India's Labor Conundrum

-- Vivek M V

Disputes in domestic and multinational companies in India are on a rise since 2008. Citing a plethora of faults with employers, the labor community, represented by various organizations ranging from local trade unions to officers' associations have engaged in many strikes and protests. While Jet Airways' pilots went on a strike for five days, there were millions of passengers who landed up in trouble. The results? Bad reputation for both—the company and the employees plus great monetary loss. While India's age-old labor laws stand safeguarding the interests of the supposedly less powerful `employee' community with a few amendments over the years, ironically, the labor unrest is growing in the country. Is it time to modify India's labor laws? Who is on the wrong side, employees or employers? The case study deals with the labor laws in India and its effect and influence in the modern day trade unions and businesses. Explaining the case of Jet Airways labor dispute in 2009, the case brings in the issues of increasing labor discontent and makes a case for why a major reform in labor legislations is required.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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