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The IUP Journal of Marketing Management
Focus

The marketing environment has drastically changed after the liberalization process was set in motion in India. Gone are the days when products that were highly priced and did not meet the consumers' needs were dumped on the consumer. In the period prior to the introduction of economic reforms, the consumer had to purchase whatever was offered to him as there was no option.

In the present scenario with the entry of new enterprises and a plethora of brands in the market, the consumer has a choice and he has to be satisfied. In every product category, competition has increased and the firms endeavor to retain market share. Unless a value is offered to him the consumer is not likely to patronize a brand. New products and services fail because the consumer does not get value. Delivering value to consumers has emerged as an area of research in the field of management and is an interdisciplinary area that attracts both marketing and strategy scholars.

The concept of providing value is important in the promising sectors of business such as retailing. So also for new approaches to marketing and communication on the internet. As elucidated by marketing thought leader Rama Bijapurkar in her recent book, even multinational companies entering India need to offer value to attract the Indian consumers and this ought to be incorporated in their marketing strategy and planning process.

In this issue, the first paper, "Do Private Brands Result in Store Loyalty? An Empirical Study in Bangalore", focuses on the important aspect of private brands in retailing. The objective of developing and delivering private labels is to close the gaps in value offered by national brands that rely heavily on promotion. Retailers develop private labels as a strategy to gain competitive advantage over national brands. The paper explores, empirically, as to whether private brands result in store loyalty.

The second paper, "Value Chain Analysis: Social Networking Communities", discusses the online social networking communities that have become an international phenomenon. Experts believe that social networking communities are among the best creative initiatives of mankind. This paper highlights two social networks—Facebook and LinkedIn—and examines their value proposition and value delivery process.

The third paper, "Has the Growth of Indian Conglomerates Been a Threat to Foreign Multinationals? A Case Study", raises interesting issues and challenges faced by a multinational organization that had started its venture in India and found the Indian market to be quite tough and challenging to penetrate.

We have included a case study that looks at Samsonite's repositioning strategies and the case is a useful addition and is currently a relevant area of research in the marketing field. The issue also carries a book review.

We constantly strive to make the journal appealing and relevant to both researchers and decision-makers. We hope the readers find this issue informative and relevant.

Maruthi Suresh
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Marketing Management