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Management

Effective Executive


August '09
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Business Ethics and Corporate Ethics Programs: Before or After a Scandal?
Money Makes the World Go Round: Unfortunately!
Rethinking Success During these Changing Times: Prioritize Goals
Truthfulness: The Need of Organizations
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Business Ethics and the Economic Downturn: Points for Discussion

-- Dr. Stephanie Jones

To what extent is the current economic shake-up producing a more ethical economy and society? Or, from the ethics and CSR standpoint, are things staying the same or even getting worse?

Business Ethics and Corporate Ethics Programs: Before or After a Scandal?

-- Matthias Kleinhempel

In recent years, the large number of corporate scandals around the world involving global companies that used to enjoy spotless reputations, like Enron, Worldcom, Siemens, ABB, Parmalat, and many pharmaceutical firms, have brought about many harsh outcomes. This article offers leading academic stances on business ethics and describes the key traits of suitable ethic systems.

© 2009 IUP. All Rights Reserved.
Article Price : Rs.50

Good Business in Bad Times: The Strategic Advantages of Humanity in Business Decisions

-- Dr John C Camillus

With another aphorism inspired by Benjamin Franklin, business and society have to hang together, recognizing the advantages and responsibilities of their common humanity, or managers will surely be left hanging with the stigma of failure to meet the challenge of today's hard economic times.

The Moral of the Moment... : A Challenging Economy can Challenge our Ethics....

-- Rob Jolles

Money Makes the World Go Round: Unfortunately!

-- Ronald J Burke

Organizations can downplay their use of financial rewards; financial rewards should still be used to reinforce excellence but in a lower profile way. In addition, designing work spaces to minimize status or level distinctions would help. Perks should be linked to performance deliverables and space assigned to those that need it rather than those at higher levels in the organization.

© 2009 IUP. All Rights Reserved.
Article Price : Rs.50

Rethinking Success During these Changing Times: Prioritize Goals

-- Dr Ken Dychtwald

Perhaps it's time to rethink the rules of success. As a child you may have felt successful if you scored good grades, got along with your friends, and made Mom and Dad happy. As a teen, success was about excelling in a sport or artistic endeavor, going to the prom with a "dream" date or getting into a good college. As a young adult, success was about getting a job, pleasing your boss, starting and raising your family, keeping a tidy home, and optimizing your earning power.

© 2009 IUP. All Rights Reserved.
Article Price : Rs.50

PERSPECTIVE

A Framework For Managing Employee Terminations: Measuring where you should be on the Goodbye vs Aufwiedersehen Continuum

-- Laurence J Stybel

After the Age of Omnipotence: Towards an Interdisciplinary Leadership Philosophy

-- Prof Carlo Strenger

While much of the anger at Wall Street's role in the catastrophic meltdown is justified, it is important to see that its shortcomings reflected a cultural mood that has been prevalent for decades now: we are witnessing the end of the Age of Omnipotence. The financial sector was governed by two pervasive myths. The first is reflected in the slogan of Nike's enormously successful campaign – Just Do It! which implied that if you don't dare to go for the stuff that legends are made of, you lack character and have only yourself to blame. Acknowledging limitations was not seen as a reflection of wisdom and maturity, but lack of courage. The second myth was that of the omniscience of quantitative analysis. Mathematical models of enormous complexity like the Black-Scholes theory were understood by very few, and nobody dared questioning them on pain of losing their lucrative jobs. A corollary of this myth was that economics didn't need to interact with other disciplines ranging from political theory (what is a good society?) to psychology (is the rational actor model true?). In addition to regulation, the most important change required of the financial sector is to model itself along the lines of cutting-edge research in most fields: it needs to become interdisciplinary, and to avoid encapsulation in an intellectual and moral bubble that immunizes itself from criticism.

Executive Pay Fairness: An Ethical or a Legal Issue?

-- David J Cherrington

Executive pay is set by the board of directors, which sounds quite rational except for the fact that pay recommendations are made by compensation committees comprised of other executives who are equally overpaid. These pay recommendations are biased by comparisons with other executives and foolish myths.

Performance Management for a Global Workforce in Turbulent Times: Management, Business Aspects and Implications

-- Irene Hon-fun Poon and Dr. Chris Rowley

In this article on PM we have outlined and examined PM systems and looked at their applicability for a global workforce. In sum, the work on PM for a global workforce indicates both the limits to views on universalism and the `one best way' to manage it, and the importance of contingency and context for management. Such contingent variables include not just organizational size, product and sector, but also workforce types and characteristics, as well as ownership, location of operations, etc.

Dr. Abdul Kalam's Address: Interaction with The Members of The ICAI, Abu Dhabi Chapter

-- APJ Abdul Kalam

Last few years, I have been studying the development patterns and the dynamics of connectivity among nations, especially in trade and business. As you all know the world has few developed countries and many developing countries. What is the dynamics between them and what connects them?

Truthfulness: The Need of Organizations

-- GRK Murty

Organizations are to be honest first with themselves, if they have to be honest with their stakeholders. But it is not an easy proposition, for every employee wants to be liked, wants to belong to his/her group. Leaders have to therefore deliberately nurture a culture of candor in organizations.

© 2009 IUP. All Rights Reserved.
Article Price : Rs.50

INTERVIEW

-- Prof. Simon L Dolan

Honesty and fairness are empty words, unless if everybody in the organization really "walks the talk". I believe in values that are shared and translated into action. If values, such as honesty and fairness are not aligned with the vision and mission of the company, they become just another empty word.

INTERVIEW

-- Prof. Roy J Lewicki

My experience in trying to teach students `ethical reasoning' is that ethical theories and complex ethical analysis are not difficult and foreign concepts for students to grasp, but that they definitely have strong concerns about which ethical tools to apply to various situations, and to think them through.

INTERVIEW

-- Dr. George G Brenkert

You cannot make someone be ethical, as you might make someone do a calculation or sell a product. However, you can help lead and guide people to ways of thinking and responding to situations that will foster their ethical behavior.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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