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Management
Global CEO
September '05
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ICICI Prudential Life Insurance Company
Managing for value-creation: Role of strategic leadership
Utility computing: An emerging technology
Pharmaceuticals - Biotech: Thinning line of difference
Fertilizer Industry in India
Nokia in 2005
     
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ICICI Prudential Life Insurance Company

- - Ravi S Madapati,K Rajesh Prabhakar

ICICI Prudential Life Insurance is in the business of covering lives and helping people to save systematically for future goals, be it retirement, children's education or asset accumulation.

Article Price : Rs.50

Managing for value-creation: Role of strategic leadership

- - P Bala Bhaskaran

A better appreciation of the concept of strategic leadership can be obtained by comparing it with managerial leadership and visionary leadership. Managerial leadership is the one that is exhibited by majority of the executives in most of the organizations. In fact, nearly all the organizations including those of the government have a system of training executives in managerial leadership. Managerial leadership is rule-bound, it is process-based; it relates people according to their roles in the decision-making process. It is impersonal and passive, with a focus on goals.

Article Price : Rs.50

Utility computing: An emerging technology

- - Vishakha Munshi

Information Technology (IT) organizations today are facing a problem. Computing resources in these organizations are facing regular peak and slow utilization periods. The ratio of the cost involved in system administration to the actual resources used is increasing at a faster pace. It would have been much better if the expenses on computing resources in an IT organization or for that matter any organization were a function of their usage, thereby optimizing on the operating costs and the return on investments. Utility computing model is based on such a pay-for-use principle. This approach, which involves financial and change management aspects is slowly picking up in the market. IT organizations are gearing up for this technological and business advancement, though there are various issues like pricing and licensing which seem to be making its progress slow. In this article, we will understand what utility computing is and what it isn't, how it is different from outsourcing, what are its pros and cons, also market reaction to this emerging technology.

Article Price : Rs.50

Pharmaceuticals - Biotech: Thinning line of difference

- - GV Rao, DM Banerjee

Typically most pharmaceutical companies plough back profits from their blockbuster drugs into R&D. Now they are under tremendous pressure to launch more blockbuster drugs to support the rising R&D expenditure. In addition, falling new molecular entity (NME) approvals is forcing companies to boost research productivity. But the research pipelines of many companies are too weak to fill this vacuum. The dearth of blockbuster drugs is one of the reasons behind the recent wave of mergers and acquisitions.

Article Price : Rs.50

Fertilizer Industry in India

- - Saptarshi Purkayastha

The Fertilizer Industry is today going through a phase of consolidation. Public enterprises like IFFCO have gained almost half of the market share. The private players like Godavari Fertilizer have acquired Deepak Fertilizer and Tata Chemicals Limited has been merged with Hindustan Lever Limited. Coromondel Fertilizers has also acquired the Fertilizer Division of EID Parry in order to gain market share. But, its growth seems to have stagnated and its market share is stuck at around 3%. This case discusses the strategies that Coromondel Fertilizers may have to take in order to unshackle its stable market share. companies are too weak to fill this vacuum. The dearth of blockbuster drugs is one of the reasons behind the recent wave of mergers and acquisitions.

Article Price : Rs.50

AIG's E-business risk insurance solutions

- - Vivek Gupta

As in February 2005, AIG operated in four main business segments, namely, domestic and foreign general insurance, domestic and foreign life insurance, financial services and retirement services and asset management. It was the largest underwriter of commercial and industrial insurance and one of the leading life insurers in the US. The Group was composed of member companies that offered a range of commercial and personal insurance products through a variety of distribution channels in approximately 130 countries throughout the world. For the fiscal ending 2003, AIG's revenues were $81.3 bn and the net income was $9.2 bn, an increase of 20.5% and 68% respectively as compared to the fiscal 2002. Insurance experts believe that a more definite and comprehensive legislation was due to come in the near future making e-insurance coverage as an important prerequisite for almost all firms using the Internet for information, communication and online transactions. AIG as one of the earliest players in this business seems well poised to tap the opportunities that will arise in such a scenario.

Nokia in 2005

- - Ravi S Madapati

Nokia offers a comprehensive set of mobiles phones for different customer segments. The company is a leader in the candy bar style phones. Nokia's handsets emphasize utility and user friendliness. Nokia has recently (July 2005) expanded its portfolio of mobile connectivity solutions to include a suite of Internet protocol security (IPSec) file private network (VPN)-based products for workers who need secure remote access to their corporate networks from mobile devices and remote locations. Nokia's latest IP VPN technology offering consists of four new IP VPN gateway systems, a mobile VPN client and a comprehensive management software. In the past, Nokia could afford to wait to introduce new technologies until they were available in high volumes from suppliers. But in a fast changing business, Nokia's delays in introducing new technologies such as cameras, color series and speedier data rates may become a handicap.

Article Price : Rs.50

Cochin International Airport Limited : A case of public - private partnership

- - Indira Ananth

Cochin International Airport is a novel venture in the history of civil aviation in India. This is the first International Airport in India which was built outside the ambit of the Government of India. The airport is owned by Cochin International Airport Limited, a public limited company in which the Government of Kerala is the single largest shareholder. CIAL has been awarded the best international airport in the country and the Frontier award for the duty-free shops. It yielded almost 30% to 35% as net profit after having deducted all the costs. The turnover has gone up from $2.31 mn to $3.37 mn in 2004-05. The main issue presently is how to project that CIAL has the wherewithal to take up more private initiatives in other cities as well? Also how it can market its public offer to investors?

Business process outsourcing: The competitive advantage

- - Rick L Click, Thomas N Duening

This book is a comprehensive guide on BPO for the beginners. The authors kick off with discussing the concept of BPO and the reasons why a company may opt for BPO. The book then goes on to describe the BPO implementation process step-by-step. Issues like cost, intellectual property, cultural difference, technology requirements, and their management are discussed along the way. Learning from the failures seems equally important to the authors as this book is peppered with examples of actual BPO implementations including some that have failed, and lessons from the same.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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