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Management

Effective Executive


September '09
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Surprising Facts About Prototypes: Protracted Innovation  
Women Leaders: What Makes Them Successful  
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Social Cause Marketing As a Tool: Promotion of Social Responsibility

-- Dr. Matjaž Mulej and Damijan Prosenak

Happiness is very essential for the society's well-being (WB), but creativity and social responsibility (SR) provide more to the happiness quotient of the individuals, as the latter are based on ethics of interdependence of human beings. Creative cooperation is necessary for a requisitely holistic society. The article emphasizes that marketers can contribute to successful SR management by bundling various SR initiatives and expanding their focus beyond customers to include other stakeholders.

Social Cause Marketing: The CSR Responsibility of B-Schools

-- Dr. Mercia Selva Malar

Social Cause Marketing being a part of CSR can be an acceptable and relevant area for B-Schools to contribute to and experiment with. The involvement of B-Schools would enrich the experience of students in learning the concept, leading to lasting impact on their career. Above all, the world would be a better place to live in with SCM in place and B-Schools showing keen and genuine interest in it.

SOCIAL CAUSE MARKETING

The Noble and Necessary Job of a Manager: Keys to Great Performance Management

-- Dan Coughlin

When it comes to dramatically improving the US economy, the most important person in making it happen is a business manager. Time is one fixed resource that all managers have. Obviously the tighter money becomes, the harder it is for a manager to obtain all of the other resources he or she wants to create value for other people.

Cause Marketing: A Historical and Critical Perspective

-- Inger L Stole

One of the problems associated with cause marketing is its tendency to commercialize the philanthropic process. Many consumers now limit their philanthropic involvement to the cash register, believing that by purchasing products that generate charitable donations, they are doing enough to contribute to social causes. This makes nonprofits even more eager to get a piece of the action. One of the latest trends in the world of cause marketing is the presentation of workshops for training nonprofits in how to market themselves to potential businesses partners.

Surprising Facts About Prototypes: Protracted Innovation

-- Dr Gary Oster

Media depictions of a single, perfect prototype presented with fanfare to clients at the end of the innovation cycle misrepresent the purpose and value of prototypes. Quick, inexpensive, and highly visual prototypes should instead be routinely used to promote a dynamic, ongoing conversation within and outside the corporation to elicit emotional responses, discovering and articulating customer needs, and engendering additional valuable innovation ideas. This article asserts that employees at all levels should routinely be prototyping every potential product, service, idea, or environment. Similarly, corporate leaders need to expand their vision and use of prototypes to gain an insight into much-needed organizational capabilities, future products, services, and ideas and areas of expansion that may enhance corporate viability and profitability.

© 2009 IUP, All Rights Reserved.

Article Price : Rs.50

SOCIAL CAUSE MARKETING

The Human Side of Business and Marketing: Visible Efforts and Invisible Benefits

-- Guillermo J D'Andrea

With a more human approach, marketing practices will focus on consumer growth and the development of society, going beyond product specificities and consumption conditions. This vision turns marketing operations into a human endeavor that zeroes in on people, contributing not only to their wellbeing but also to their individual and social advancement. Thus, an aesthetic and social concern complements the ethical dimension that rules behavior, providing a more complete, well-rounded notion of human beings.

SOCIAL CAUSE MARKETING

Motivations for Corporate Citizenship

-- Dr. Prasenjit Maiti

This article makes a politico-sociological attempt to analyze the real factors that drive the apparently philanthropic notion of Corporate Social Responsibility (CSR) or Corporate Citizenship towards policy-level implementation and praxes. Various reasons such as image-building exercises, confidence-building measures, power politics, bargaining strategies, negotiations and compromises, altruism, accountability towards the concept of Sustainable Development (if not inclusive growth!) and Good (Corporate) Governance are examined in the process. The article tentatively concludes that CSR is rather situation-specific.

The Moral of the Moment… : Social Cause Marketing

-- Rob Jolles

Women Leaders: What Makes Them Successful

-- GRK Murty

The efficacy of McKinsey's new approach to leadership—Centered leadership—that is supposed to help women become more self-confident and effective business leaders, is explained through Valmiki's Sita in his epic, Ramayana.

© 2009 IUP, All Rights Reserved.

Article Price : Rs.50

Social marketing can be a single idea or it can be a cascade of many ideas that are campaignable. Tata Tea Jaago Re is a single idea. An idea that attains relevance during election time in a big way. This single idea can be used in different ways altogether. The joy of this idea lies in the fact that tea is a wake-up stimulant.

-- Harish Bijoor

INTERVIEW

The bottom line is that the techniques employed in creating the messages in Social Marketing (produced and distributed solely by a government agency, NGO or non-profit) and Cause Marketing (the product of a corporate-cause partnership) are exactly the same. The differences are in the areas of funding and distribution.

-- Richard M Earle

INTERVIEW

HR, anywhere and everywhere needs to be sensitive to all situations, but proactive and swift. People in HR need to understand and balance their skills between two sets of needs – those of the individual employee and those of the company as a whole. Most HR departments play a major balancing role between these two, to seek out the most effective and least painful method.

-- Tapan Mitra

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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