Occupational stress is
becoming increasingly
globalized and affects all countries, all professions and
all categories of workers, as well as families and society in
general (Ahmad and Ahmad, 1992). Every employee is prone to stress
either knowingly or unknowingly. Banking professionals are
no exemption from this. According to a recent study conducted
by Associated Chambers of Commerce and Industry of
India (ASSOCHAM), it has been found that banks are the top 10 high
stress workplace in recent times. Due to globalization and
liberalization, the banking sector had undergone substantial policy changes,
in response to the changes that have been taking place in the
social, political, economic and technological environments.
In addition to meeting the increasing demands from
the traditional markets, new markets have been brought into
the banking sector, entailing in the process the adoption of
new marketing practices, calling for an entirely new approach and
a significant change in the market attitude. Entry of new private
and foreign banks, non-banking financial institutions,
technological changes, downsizing, appointment of contract labor and VRS
are some of the important challenges that the bank
employees are facing increasingly. Due to these
rapid and striking changes, the employees in the banking
sector are experiencing a high level of stress. Evidence from
existing literature states that more than 60% of the bank employees
have one or other problem directly or indirectly related to these
drastic changes (Nair, 2008). Increased competition, growing customer demands, prompt
customer service, time pressure, targets and role conflicts are the main
factors of stress to bank employees.
The main objective of the present article is to analyze various
factors causing stress in bank employees. It also aims at suggesting
certain measures to minimize the stress level of employees. The study is exploratory in nature and basically based
on secondary data. For this purpose, various books, journals and
websites were referred. |