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The IUP Journal of Soft Skills
ISSN: 0973-8479
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Dec'17

Previous Issues

In the new economy of rapid technological change and increasing business complexity, organizations are striving for developing quality human capital. Soft Skills can provide the path towards this goal. The journal focuses on the application of various concepts of communication and behavioral aspects of personal effectiveness. The journal will address all issues of soft skills including Organizational Communication (Corporate Communication), Interpersonal Communication and Global Communication (Cross-Cultural Communication). It would also address issues on stress and attitudes. The journal aims to be a medium of expression and exchange of ideas among soft skills trainers that would be of interest to academicians and industry professionals. It would also be a medium for industry professionals to share their best practices.

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Editorial Board
Information to Authors
 
  • Business Communication
  • Interpersonal Communication
  • Active Listening
  • Role Understanding
  • Leadership
  • Aligning Attitudes to Organizational Culture
  • Interpersonal Relations
  • Conflict Resolution 
  • Counseling and Mentoring
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The Impact of Core Self-Evaluation on Attrition in IT Industry
The Impact of Direct Written Corrective Feedback on Low Proficiency ESL Learners’ Writing Ability
Towards a Holistic Model of Management Education
What Maketh an Effective Leader?
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Contents
(Dece 2017)

The Impact of Core Self-Evaluation on Attrition in IT Industry

-- M Showry and Kuchi Sayulu

Individual’s perceptions, decisions and behaviors are influenced by personal characteristics. Research and theory have mostly examined the motivations and attitudes as the predictor variables for attrition. In the light of the volatile business environment, emerging personality variables like core self-evaluations require considerable examination in attrition research. This paper addresses the question whether a personality trait like core self-evaluation has a significant relationship with attrition and widens the understanding of the causes behind attrition. The paper presents the problem of attrition in the IT industry, explains the components of core self-evaluation and discusses their relationship with attrition. The paper also provides unique insights on how emerging personal traits like core self-evaluation can affect job attitudes and attrition.

The Impact of Direct Written Corrective Feedback on Low Proficiency ESL Learners’ Writing Ability

--S Mekala and M Ponmani

The low proficiency learners commit errors in their writings in spite of learning English for about 10 years at school. Providing direct written corrective feedback enhances their proficiency in writing. This paper focuses on the impact of direct written corrective feedback on low proficiency learners at tertiary level. It also investigates the learners’ and teachers’ preference towards direct written corrective feedback. The participants of this study are second year BA English Literature learners of a rural arts and science college in Tamil Nadu. In order to know the teachers’ preference in providing corrective feedback, a questionnaire was administered to teachers of English in the same college. The results of the study reveal that direct written corrective feedback improved the learners’ proficiency in writing. Furthermore, the learners and teachers opted for direct written corrective feedback to improve the writing ability of learners.

Towards a Holistic Model of Management Education

--Rajini Anand

This paper discusses the linkages between spirituality and management education. Traditional education is not enough to develop well-rounded individuals capable of handling a volatile, complex and dynamic business world. It requires the addition of spiritual intelligence to make the change from self-consciousness to the consciousness of the self. It is this spiritual intelligence that aids the manager to awaken the firm to its true potential and greater role in terms of corporate social responsibility.

What Maketh an Effective Leader?

--Revathi Turaga

Over the past several years, one of the most important questions that organizations have tried to answer has been in determining the key traits of acknowledged leaders. There are many characteristics which form the foundation of an individual becoming an effective leader. Remembering them is a nightmare for many, for leadership is one area wherein there are different books and definitions, yet not one is consistent. Today there are many books on effective leadership. For example, as on October 26, 2015, there were 57,136 books on leadership.1 Even if we were able to read at the rate of one per day, this would equate to over 50 years of reading, including weekends. This paper attempts to bring in a basic understanding of what a leader is and how one practices leadership in various situations.

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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