Welcome to Guest !
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
  Subscriber Services   |   Feedback   |   Subscription Form
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The IUP Journal of Soft Skills
ISSN: 0973-8479
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database


Previous Issues

In the new economy of rapid technological change and increasing business complexity, organizations are striving for developing quality human capital. Soft Skills can provide the path towards this goal. The journal focuses on the application of various concepts of communication and behavioral aspects of personal effectiveness. The journal will address all issues of soft skills including Organizational Communication (Corporate Communication), Interpersonal Communication and Global Communication (Cross-Cultural Communication). It would also address issues on stress and attitudes. The journal aims to be a medium of expression and exchange of ideas among soft skills trainers that would be of interest to academicians and industry professionals. It would also be a medium for industry professionals to share their best practices.

Privileged access to Online edition for Subscribers.
Information to Authors
  • Business Communication
  • Interpersonal Communication
  • Active Listening
  • Role Understanding
  • Leadership
  • Aligning Attitudes to Organizational Culture
  • Interpersonal Relations
  • Conflict Resolution 
  • Counseling and Mentoring
The Impact of Emotional Intelligence on Job Satisfaction:
Evidence from a Large Indian Bank
How Effective are the Persuasive and Other Communication Abilities of MBA Students in India: Implications for Business Communication Courses
Teaching of Communication Skills Using Multimedia and Language Laboratory
Creating Effective Conversations
Select/Remove All    
(Sep 2016)

The Impact of Emotional Intelligence on Job Satisfaction: Evidence from a Large Indian Bank

--Neha Pandey and M K Sharma

In the last few years, the banking industry has witnessed many changes in banking policies due to severe competition from the private sector banks. As a result of such changes, the workforce is experiencing high level of job stress and dissatisfaction. This paper aims at understanding the association between emotional intelligence and job satisfaction and finding out the factors of emotional intelligence which have an impact on job satisfaction. The study is based on descriptive and exploratory research. The study used a structured questionnaire containing three sections: demographic, emotional intelligence and job satisfaction. The main finding of the study is that emotional intelligence affects the job satisfaction of employees of banking sector. The study suggests that the bank should undertake emotional intelligence audit at all levels in the organization to identify emotional intelligence of the employees. The bank should organize activities to increase the interaction between employees so as to improve their relationship and also offer various facilities to the female staff so that they can have a positive work-life balance.

How Effective are the Persuasive and Other Communication Abilities of MBA Students in India: Implications for Business Communication Courses

--Hyma Apparaju

One key research question in the business communication teaching context is how effective are the persuasive and other communication abilities of MBA students in India, given the fact that soft skills are rated as highly significant for a corporate career. This study attempts to explore the lacks in language and persuasive skills using a needs analysis framework through a survey instrument administered in two prominent business schools. The study carries out one of the key aspects of the needs analysis framework called the present situation analysis that deals with the perceptions of students. One of the major contributions of the study is the development of a structured survey instrument. The other is the fact that it has uncovered and brought to light the crucial issue of intervention in the business communication course, based on the needs analysis framework. The paper argues the need for suitable intervention in addressing these gaps while making broad recommendations for overall course redesign.

Teaching of Communication Skills Using Multimedia and Language Laboratory

--Anil Keshav Bachate

Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students’ overall capability apart from academic competence. Many students, especially those from technical fields like engineering and technology, find that they are not preferred due to their inadequacy of communication skills and soft skills despite possessing sound technical knowledge. Keeping in view their preemployment needs and career requirements, this paper aims to study the efficacy of technology in teaching communication skills to the students to make them competent speakers of English language. The rapid development of science and technology such as multimedia has offered a better tool to explore the new teaching method. In fact, multimedia has played an important role in English language teaching, especially in the non-native speaking of English situations. The paper also aims to make the diploma holders as the better learners of communication skills in the light of the present scenario.

Creating Effective Conversations

--Revathi Turaga

Communication—one skill that we learn and re-learn, yet seem to misinterpret and so many times! Over time with experiments and research, many have finally agreed that the reason for this can be that most people say one thing when they mean something else and what they really mean also gets communicated inadvertently. In fact, if Albert Mehrabian’s (Porter and Roberts, 1972) research is to be taken as a baseline for most communication scenarios, then the ratio of voice and body language having a majority of 38% and 55% impact, respectively on the overall communication means that over 93% of most of our communication literally happens non-verbal than compared to the 7% impact of words. There have been debates over time on the validity of the above numbers across scenarios, including Meharbian’s (Porter and Roberts, 1972) own caution against taking these as a universal formula. However, this paper is not about whether the above percentages are actually accurate but about the author’s take on what comprises these three components. This paper seeks to put together a simple form of a checklist for one to ensure they are leveraging all the three components effectively in any communication process.





- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.