The IUP Journal of Organizational Behavior
The Relationship Between Job Stress and Workplace Incivility: A Study Among Supermarket Staff in Da Nang City

Article Details
Pub. Date : Jan, 2022
Product Name : The IUP Journal of Organizational Behavior
Product Type : Article
Product Code : IJOB010122
Author Name : Le Thi Khanh Ly, Nguyen Thi Duong and Ho Tan Tuyen
Availability : YES
Subject/Domain : Arts & Humanities
Download Format : PDF Format
No. of Pages : 17



The study identifies the factors contributing to stress and workplace incivility among employees of different supermarkets in Da Nang City by applying the SEM Linear Structural model. The findings of the study revealed that three out of the four variables statistically influenced the stress of employees at the workplace, namely, workplace overload variable, role conflict, and task completion ambiguity, while competency requirements had no significant impact on employee stress. Moreover, this study also examined the relationship between stress and incivility of employees at the workplace, and the results supported the significant direct relationship between these two variables. This study provides useful information to the managers in understanding the factors behind employee stress and incivility at the workplace. It can help managers in making appropriate policies, strategies and solutions to reduce staff's stress and incivility at the workplace.


The work environment has rapidly changed over the years and has brought along numerous challenges for workers. Besides, stress at work, workplace incivility is also becoming more and more common. Workplace incivility refers to behaviors of employees that harm an organization or its members (Spector and Fox, 2002) and includes acts, such as theft, sabotage, verbal abuse, withholding of effort, lying, refusing to cooperate, and physical assault. However, there is no official study to determine the factors that create work stress to those who work in the supermarket industry and the effect of employee stress on incivility at the workplace in Da Nang City.