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The IUP Journal of Organizational Behaviour


October' 03
Focus Areas
  • Organization Design

  • Job Performance

  • Motivation & Satisfaction

  • Work-Life Balance

  • Group Dynamics

  • Leadership

Articles
   
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Empowerment as a Moderator of the Relationship Between Work Stress and Psychosomatic Symptoms
Mergers and Acquisitions: People Issues and Cultural Integration
Management of Expatriate Repatriation:A Comprehensive Framework
Role of Work Centrality in Indian Banks: A Comparative Study in Public and Private Sector Banks
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Empowerment as a Moderator of the Relationship Between Work Stress and Psychosomatic Symptoms

-- PT Srinivasan and P David Jawahar

Work Stress and its unfavorable effects in the workplace have been well researched and documented. Stress itself has been studied from various perspectives. Research has progressed to "uncover" personal and situational moderators of the stressor-strain relationship. It is in this context that the role of empowerment as a moderator of the individual outcomes is explored. This research work aims to address the effectiveness of psychological empowerment as a moderator of work stress in relation to individual outcomes. The results prove the moderating qualities of empowerment and suggest that organizations adopt empowerment strategies. Further research may examine the relative efficacy of the empowerment dimensions.

Article Price : Rs.50

Mergers and Acquisitions: People Issues and Cultural Integration

-- Nupur Hetamsaria

Even companies that appear to be very similar can have different corporate cultures, and those cultures can be hard to integrate when companies merge or are acquired. Managing cultural change is critical to the success of a merger or acquisition. This paper discusses what culture is, how to assess it, and how to integrate two different corporate cultures. It also focuses on effective communication and human resource practices required for successful transitions in mergers and acquisitions. Prior studies in this area have been identified and analyzed. Findings show that the neglect of due diligence factors of culture and human resource compatibility hampers the transition and effective integration of the new entity.

Article Price : Rs.50

Some Aspects of Organizational Communication in India: An Empirical Study

Jigisha Dholakia

This study, being essentially empirical in nature, is based on primary data relating to Indian organizations. The primary data has been collected through a sample survey based on a questionnaire. An attempt has been made in the study to try and examine communication dealings by differentiating between the people working in the corporate and academic organizations and, males and females. The study highlights significant differences between males and females in terms of several aspects of organizational communication. There are a few differences in some aspects of organizational communication between the people working in the corporate and academic organizations. In most cases, the differences in the given aspects of organizational communication across categories and levels observed in this study seem to corroborate the broad conceptual patterns emerging from the available literature on organizational communication.

Management of Expatriate Repatriation:A Comprehensive Framework

-- Andrew Dutta and Manjeesh K Singh

Multinational corporations have been sending their executives to various countries across the globe for decades. Though these multinationals managed the process of expatriation properly, empirical research reveals that they have been an outright failure when the management of repatriation of their expatriates was concerned thus leading to a high attrition rate of these knowledge-rich, crossculturally experienced executives. This is partly due to the inability and unwillingness of the HR managers to understand and deal with the intricacies of a repatriation program and largely due to dearth of any comprehensive repatriation management framework, which combines all the critical components of repatriation, in the literature of international human resource management. This research study, based on grounded theory research methodology provides a comprehensive and practical framework, which the HR managers can apply, in order to bring in greater retention of their valuable repatriates. The framework suggested through this study can be applied in any organization as long as the intention is to retain these repatriates so as to make full use of their rich, cross-cultural work experience.

Article Price : Rs.50

Response Preference in Organizational Behavior Research: Do Respondents to Classical and Internet Surveys Possess Different Psychological Characteristics?

Steven Mestdagh and Marc Buelens

The Internet has become a widespread tool for conducting research in organizational behavior. Little is known, however, of the psychological characteristics of Internet users. In the present study, differences in motivation, satisfaction, behavioral patterns and work outcomes are examined among respondents who had the choice of either filling in an online or a traditional pen-and-paper version of a large-scale Flemish survey. Participants in both groups were mostly professional workers. After controlling for demographic variables, our results suggest that those who responded over the Internet place higher importance on opportunities for self-development and on assuming responsibility than those who opted for the pen-and-paper version. Moreover, Internet respondents appeared to be less satisfied with the content of their jobs and with their bosses. They also reported a significantly higher intention to leave the organization. Finally, the Internet group reported less compulsive work addiction, fewer health complaints, and less work-to-family conflict. The results allow us to conclude that Internet respondents more closely represent the image of the modern professional workforce, as often characterized in terms of shifting psychological contracts, values and career expectations.

Role of Work Centrality in Indian Banks: A Comparative Study in Public and Private Sector Banks

-- Naval Bajpai and Deepak Srivastava

The present study has been designed to examine the degree of work centrality of two public sector and two private sector banks. For this purpose, two public sector banks and two private sector banks were selected and from each organization 25 subjects were selected randomly. A questionnaire developed by Sinha (1990) was used for ascertaining the level of work centrality. Data were analyzed employing one-way ANOVA. F ratio was found to be significant and it indicates that the means of four organizations taken in the present study were significantly different from one another. Work centrality of private 1, private 2, public 1, and public 2 were found to be 2.22, 2.16, 1.44, and 1.62 respectively.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior