Banks are realizing that technology has become a strategic resource for achieving competitive advantage and sustainable business growth.

21st century banking has become wholly customer-driven and technology-driven. During the last decade, technology has been dramatically transforming banking in India. Driven by the challenges of competition, rising customer expectations and shrinking margins, banks have been using technology to reduce cost and enhance efficiency, productivity, and customer convenience.

Technology-intensive delivery channels like net banking, ATMs, tele-banking, mobile banking, etc., have created a win-win situation by extending great convenience and multiple options for customers while providing tremendous cost advantages to banks. The positive impact of technology infusion is clearly visible now in almost all areas of banking operations, especially in the retail and payment systems in the country.

The Analyst Magazine, Information Technology, Strategic Resource, Banking in India, Net Banking, Credit Risks, Mobile Banking, Legacy Systems, Banking Technology Outsourcing, Basel II, Automated Teller Machine, ATMs, Real Time Gross Settlement, RTGS, Conventional Payment Systems, Risk Management, Operational Risks.