In the emerging competitive global banking scenario technology management holds the key to success. The future leaders in banking will be those who can successfully integrate their technology strategies with the business strategies. The expectations of the customers from the banking industry are numerous and ever increasing/changing. One way of addressing these all important issues is to make both bank managers and the employees to realize that only through innovative thinking they can contribute significantly to the profitability and survival of the organization.

Technology has always been seen as an instrument of social progress. The human aspiration for continuous improvement in the standards of living increasingly depends upon technology as it touches all aspects of a human being. It is essentially because of the technological revolution that the world is moving at a menacing pace producing profound effects on every conceivable walk of human life.

The economic growth and prosperity of countries, industries and business firms depends, to a large extent, upon the effective management of technology. Indian banking industry is no exception. In fact, it is one area where the impact of technology has brought about a sea change in the processes and the products that are made available to the customers. There is no doubt that technology creates wealth. It is the proper application and exploitation of technology and not just its development that influences business competitiveness and provides the leading edge. It is, therefore, clear that for a business firm to be successful, it has to be an integral part of the technological innovation, which is no more a question of choice but a matter of survival in the fast changing market place.

Professional Banker Magazine, Technology Management in Banks, Global Banking, Business Strategies, Indian Banking Industry, Technological Innovation, Business Organizations, Liberalization, Internet Banking, E-Commerce, Core Banking Solutions, CBS, Brain Storming, Delphi Technique, Customer Relationship Management, CRM.