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The IUP Journal of Risk & Insurance
Focus

In the recent times, there have been lot of deliberations on the credit crunch and its impact on global capital markets on the liquidity front. The market experts are analyzing the liquidity risks, assessing their magnitude and working on the solutions to measure and manage these risks, in order to avoid the significant market buoyancy and turmoil. Also, companies and Chief Risk Officers (CROs) are concerned with health risks of the employees who have been war veterans. A John Hopkins University study reveals that veterans of the 1991 Persian Gulf War may have an increased risk of lung cancer because of the war-related exposures to air pollution, vehicle exhaust and other combustible products. The study highlights that there are evidences that exposure to combustible products during the Gulf War could be associated with lung cancer in some veterans, and insurance firms have been involved in offering solutions for such exposures.

The five articles included in this issue give a wholesome idea of the trends in the areas of risk management and insurance. The first article, "Pricing Catastrophe Insurance Derivatives with Stochastic Interest Rates and Regime-Switching Jump Diffusion Losses", by Yang-Che Wu, Szu-Lang Liao and So-De Shyu, introduces a regime-switching jump diffusion model to capture the arrival and loss processes for catastrophic loss index. Based on this model, the catastrophe insurance derivatives like the PCS (Property Claim Services) futures call option, PCS futures call spread and the default-free catastrophe bond, can be easily priced.

The second article, "Insurance Policy Management Practices Using XML", by Padma Srinivasan and Sashi Kumar, deliberates on the policy management by policyholders, insurance companies and the insurance claims processors, using XML (Extensible Markup Language) in the process. XML is a text-based mark-up language that can be used to format data for storage or transmission between and along computer networks. The third article, "A Study of Market Potential of ING Vysya Life Insurance Company in Goa", by Shekhar V Sawant and Filipe Rodrigues e Melo, is about market potential for one of the private insurance companies—ING Vysya Life Insurance—and how the company has been continuously developing customer-oriented products and services, and is responsive towards the needs of the customers.

The fourth article, "Continuous Risk Improvement System: A Recipe of Success for the Insurance Agent", by Bani Kochar and Subhalaxmi Mohapatra, discusses a continuous risk improvement system that can help mitigate and control the risks in the best possible manner. This improvement system is based on the premise that "risks being an integral constituent of an insurance policy, there arises a need for a mechanism to assess and monitor these risks". The fifth and final article, "Potential for Life Insurance Companies in Indian Suburban Areas: A Special Case of Suburban Areas in Faridabad District", by Sonia Singh, argues that there is an immense potential for the insurance companies in suburban areas, most of which still remain untouched or unexplored by the insurance companies. For the insurance companies to be successful in these areas, they must design and provide attractive, innovative insurance products and services for the young employees as well as for the students relocating themselves for their education.

- Padma Srinivasan
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Risk & Insurance