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Case Folio 


January'03

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Intel - The Component Branding Saga
Business Strategy The Gucci-LVMH Battle
Employee Downsizing
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Intel - The Component Branding Saga

-- V Sarvani, Anshul Kaushesh

The case discusses the marketing initiatives undertaken by the global microprocessor industry leader, Intel. The reasons that made it necessary for the company, to brand what was essentially `just another component' in the PC industry are discussed in detail. The case explores the component branding game plan of Intel and mentions the marketing activities undertaken by the company, with special reference to the Intel Inside campaign. The case also discusses the growing criticism against Intel and the intensifying competition in the microprocessor market.

Business Strategy

The Gucci-LVMH Battle

-- A Mukund

The case gives a detailed account of the dispute between two of the world's leading luxury good companies, Gucci and LVMH. The case examines how Gucci managed to thwart the takeover efforts of its rival LVMH.

The case is so structured as to enable students to understand the tactics Gucci used to avoid being taken over by its rival LVMH. The case explains how the Gucci management used the ESOP poison pill and the PPR white knight. They should be able to look at the controversy from Gucci's as well as LVMH's point of view.

Fiat, GM, Suzuki - Three to Tango

--Swati Prasad

In an industry where alliances between major players are an uncommon phenomenon and only mergers and acquisitions are considered as ways and means to consolidate position, the proposed alliance between three major players—Maruti Udyog, Fiat Auto India and General Motors India is attracting a lot of attention. Three To Tango discusses how in a first-ever industry-altering alliance, the three automakers are planning to jointly develop cars, share components and combine marketing distributions. The case study also examines the pros and cons of such an alliance and comments on who stands to gain the most.

Sunil Mittal - Connecting India.

-- Bhakti Chuganee

The Indian cellular services major, Bharti Televentures has the largest cellular footprint in India covering 16 states. Bharti also has fixed line operations in six states and has recently started providing voice service on international long distance calls. All this happened just within two years—and the person responsible for all these achievements is Sunil Mittal, Bharti Televentures' Chief Executive Officer.

Employee Downsizing

–- A Neela Radhika

The case examines the increasing trend of employee downsizing across the world in the 1990s and early 21st century. The case discusses in detail the downsizing concept and explores its positive and negative impact on the organization as well as the employees. The case also examines the ‘best practices’ regarding downsizing prevalent in the world and the steps downsized employees need to take in the future. It also discusses the growing trend of organizations adopting concepts such as flexible working arrangements and contingent employment, in the early 21st century, to facilitate easy downsizing, when required.

Advertising

Managing Cultural Nuances

-- Meera Seth

Advertisers and marketers often face difficulties when it comes to sending messages about their products to people in different regions. This is especially true for a country like India, where different regions have distinct languages. To address this issue, companies have started communicating to people about their products in a common language, English, that can be understood by many, if not all. Even Hindi messages have transformed into `Hinglish' with English words being used liberally. The opinion that people will reject any product if not communicated in English, seems to be gaining ground.

Case Summaries

  • Can Philips Learn to Walk the Talk?
  • Amazon: Heading for a Hangover
  • Japan's Cracked Banking Colossus
  • AOL Needs Greater Investment to Stay on Top
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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