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Management
Effective Executive

January' 03
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Supply Chain Management
Supply Chain Collaboration and Standardization
Designing an International Supply Chain
Performance Metrics for Agile Supply Chains
Measure Your Supply Chain Performance
Supply Chain in Indian Textile Industry
How Efficient is Your Reverse Supply Chain?
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Supply Chain Management

--Raj Kumar Prasad & Sandip Sahay

Supply chain is a complex network of relationship that organizations maintain with trading partners to source, manufacture and deliver products. SCM is the coordination of material, information and financial flows between and among all the participating enterprises. The article examines the various functions of supply chain management, the characteristics of supply chain management and the types of supply chain management. It also examines Internet-ba sed supply chain.

Supply Chain Collaboration and Standardization

--Barchi Peleg

In today's competitive business environment, the success of any business depends not only on improving the efficiency of their internal operations, but also on collaboration with their trading partners. The advent of e-business solutions and its applications have helped companies to get a more accurate picture of the demand and inventory patterns. The article discusses how better supply chain collaboration can improve a variety of business processes and enhance profitability.

Designing an International Supply Chain

--Catherine Truel

One of the highest costs a business incurs is the cost of supplying goods to customers. Any inefficiency in the supply chain results in unnecessary costs. This inefficiency is the result of various components such as transportation, warehouse and inventory being independent of each other. The challenge for supply chain management is to integrate all these components and measure their effectiveness. The article examines the components of the supply chain and how to design an efficient supply chain. For this the author suggests a three-phase methodology. The first phase involves an audit of the current supply chain, the second phase involves collection and analysis of data and the third phase is that of implementation.

Performance Metrics for Agile Supply Chains

--Vamshi Krishna

The changing business environment has forced companies to change their supply chain strategies. Companies have started outsourcing and partnering with other enterprises to reduce complexity of their SCM. Companies have recognized that supply chain innovations not only reduce cost, but also generate revenue by achieving greater levels of customer satisfaction. To satisfy the ever-demanding customer, companies have moved towards incorporating agility into supply chains. The author discusses the characteristics of agile supply chains, the need for agile supply chains and proposes a framework to help companies move towards agile supply chains with the help of performance metrics.

Measure Your Supply Chain Performance

--Devangshu Dutta

Traditionally, supply chain management was mainly seen as a means to contain costs. The success of supply chain management was linked to how efficiently companies managed their costs. However, supply chain should not only focus on cutting costs. Even when it comes to cost, it is difficult to identify which costs will best indicate supply chain effectiveness. In this article, the author gives an overview of the Supply-Chain Council's Supply Chain Operations Reference (SCOR) model as a method of benchmarking and measuring improvements in supply chain performance.

Supply Chain in Indian Textile Industry

--Samar Verma

The Indian textile industry needs efficient supply chain management. One area that needs more emphasis for global competitiveness of the entire supply chain is the interface between textiles and clothing. A shift is taking place from the traditional textile supply chain to garment supply chain. The author discusses the changing trends in the textile supply chain in India and the need for an interface between textile and clothing for efficient supply chain management in textile industry.

The Intelligent Supply Chains

--Suneel Sethi

Increased outsourcing, greater product variations, shorter product lifecycles and demanding customers made it necessary for manufacturers to transform their supply chain into "value chain" that share and integrate information with manufacturing. Thus collaboration has become the key success factor for an enterprise. However, the author feels that given the collaborative nature of the supply chains that are coming up, sharing and integrating information is not enough. Manufacturers must adopt common metrics, improve exception management, promote communication and build relationships and establish collaborative business processes.

How Efficient is Your Reverse Supply Chain?

-- Anindya Roy

Companies spend more time and money in fine-tuning their forward supply chains while ignoring their backward supply chains. However, in today's competitive business environment when there is both external and internal pressure, companies can no longer ignore reverse supply chains. Efficient reverse supply chains bring many benefits to the companies. However, reverse supply chains are different from forward supply chains and most of the existing forward supply chains are not designed to handle reverse supply chains.

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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