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Management

Global CEO

January '03

Regular Features
Editorial Letters to the Editor Globe Scan Glossary Country Scan New Zealand	Case Study CEO Watch Interview Data Bank Book Summary

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Ranbaxy's global game plan under DS Brar

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The Indian automobile industry

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Samsung Electronics: Transformation under Yun Jong Yong

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A CEO's guide to value at risk models

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Cover Story

Ranbaxy's global game plan under DS Brar

-- AV Vedpuriswar & Rajesh Kumar Singh

Ranbaxy is a true pioneer among Indian companies, in terms of globalization. The company's entry into global markets has been a proactive, well-planned effort. Ranbaxy's attempts to globalize received a major boost when Dr. Parvinder Singh took over as Chairman & MD in 1993. After the demise of Parvinder, DS Brar, the new CEO has given a fresh impetus to the globalization process.

Opinion

The Indian automobile industry

--AM Kannan

Is it competitive enough?: In the post liberalization period, the Indian automobile industry saw the emergence of new players and the birth of competition. The principal issues confronting the Indian automobile industry now are: Low economies of scale, outmoded technologies, absence of global outlook, intense competition and unfriendly government tax policies. The goal facing the industry today is one of achieving a balance between business innovation, technical innovation and liberal government policies.

Leadership

Samsung Electronics: Transformation under Yun Jong Yong

--Karunakar B

Once a humdrum contract manufacturer of commodity electronics, Samsung has aggressively moved into flat panel TV monitors, DVD players and mobile phones. It is now taking branding more seriously. In many instances, its goods have more features than comparable models from competitors. This enables it to charge a premium.

CEO Toolkit

A CEO's guide to value at risk models

--Ravi Madapati

Value at Risk (VaR) models are being used extensively in the world of risk management. VaR provides an upper bound on the potential loss due to adverse market fluctuations. VaR can be used to estimate risk in the case of various financial instruments including bonds, equities and derivatives.

Global Executive Summaries
Putting your company's whole brain to work A survival guide for leaders
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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